Rega Elicit R - Happy

[plastic penguin]

if Mr. Mallory had come onto this site to make public my headphone socket problem, I wouldn't be too amused.

I don't know what kind of intimate relations you had with your headphone socket, but I don't get your point really. Steve's troubles obviously were not of such delicate nature, since he was reporting on them in a public forum. It's not like Paul Darwin in is Steve's gynecologist, revealing Steve's personal problems to the world. He's revealing his own/Rega's problems.

Actually I'd like to know what the problem was with the humming one and the one with one channel missing. How was it possible that those things happened and if Rega is doing something to prevent the stuff to happen again.

None. In the 3 and a bit years I've had the Leema Its had to be sent back to Wales to sort a humming sound thru the headphones only. I posted about this, because that was my choice. If Mr. Mallory had tried to help that would also be fine. But if Mallory had come back on the forum to let me know the problem before emailing me I would be very upset. That wouldn't chime with forum etiquette IMHO.

 

[Sospri]

I don't see your problem, Steve publically criticised a Rega product on this forum, I would have thought Rega has a right to reply to this...............

 

[plastic penguin]

I don't see your problem, Steve publically criticised a Rega product on this forum, I would have thought Rega has a right to reply to this...............

No problem, just stating a fact. I've been sympathetic towards Steve and I've been scathing with Rega. In addition, I've appreciated their heritage... some things, not all, should be kept private by the company in question and the individual. It's not rocket science.

 

[respe]

as steve made the problem public, Rega have simply replied in the same open forum.

As well as Rega and Lema, I think Naim, Linn, Sugden and ATC still design and build in the UK, and probably others.

 

[hone_u2]

Hi Steve,

The problem with the initial Elicit R which was running hot and started to sound inferior was down to the QC (quiescent current) being set too high, the Elicit R normally runs at a QC higher than other designs hence it feeling warmer to the touch (bearing in mind that the heatsinking is on the outside of the case then the case will always appear warmer than comparable amplifiers)

This has definitely had an effect on the sound quality and when the QC was adjusted downward and the amplifier was then compared to the reference amplifier then the differences were not at all audible.

Throughout this thread people have refered to Rega and our QC and I stupidly thought they were refering to Quality Control and not Quiescent Current - this was a pathetic attempt at humour and should in no way be seen as us taking your problems lightly.

Paul Darwin

Rega Research

I think that is a phenomenal display of transparency to its customers and customer service in general!

Paul from rega has had a lot of replies in this thread, and it's admirable and commendable that he has been responsive and active towards solving his customer's problems. The fact that he has looked after the issue, has given time to time updates on what was happening with the equipment and has given a few accessories as well free of cost, shows that he cares about the investment that the customer has made into the product.

I had a really bad experience with naim last year, and the way they dealt with the situation was absolutely attrocious, far from what Paul from Rega has demonstrated.

I have never owned a Rega product (not even their amazing turntables), but this tells me that if I do, and in the strange case of there being a problem (I've not been very lucky recently with equipment either), My concerns will be looked after at rega.

I'm glad that Steve got a lot of support in return for his investment in Rega!

 

[chebby]

Come on, Chebby - the technical side I get ...

Explain it to us then.

 

[mitch65]

No.4 Elicit R home and playing!

No humming, buzzing boith channels present of the Phono stage.

RS3 Speaker repaired - all good.

Rega Couple 2 connected up to my DAC - see if can notice any difference against the Couple 1

YEAY!!!!! )

I don't know, you go away for a while and all hell breaks loose!!!

Glad it's sorted Steve (Kudos to Rega), I think you've had enough bad luck for one lifetime so lock up the credit card and enjoy :cheers:

 

[jonathanRD]

I don't see your problem, Steve publically criticised a Rega product on this forum, I would have thought Rega has a right to reply to this...............

No problem, just stating a fact. I've been sympathetic towards Steve and I've been scathing with Rega. In addition, I've appreciated their heritage... some things, not all, should be kept private by the company in question and the individual. It's not rocket science.

Personally if I was Rega I would not have been happy that the thread appeared so publicly before I had been afforded the opportunity to investigate and resolve the issue. It certainly put added pressure on them whether by accident or design.

If there has been a series of communications between customer and supplier, where one party then 'went public' that would have been very poor etiquette.

Going by some of the comments - this is a good example of how to turn a complaint to your advantage - where you will remember most the great response and forget what the problem was. Still you can't do anything about the initial comments made.

 

[drummerman]

I have never owned a Rega product (not even their amazing turntables), but this tells me that if I do, and in the strange case of there being a problem (I've not been very lucky recently with equipment either), My concerns will be looked after at rega.

I'm glad that Steve got a lot of support in return for his investment in Rega!

Really?

I would think twice (five times) before purchasing an Elicit ...

Regards

 

[hone_u2]

I have never owned a Rega product (not even their amazing turntables), but this tells me that if I do, and in the strange case of there being a problem (I've not been very lucky recently with equipment either), My concerns will be looked after at rega.

I'm glad that Steve got a lot of support in return for his investment in Rega!

Really?

I would think twice (five times) before purchasing an Elicit ...

Regards

i know what you're saying...

I might be a touch cautious because of all the problems Steve has faced... But I would be reinforced to making my decision considering the fact of how much attention and care was shown by the company... Looking at their attitude, they would definitely try their best to make sure this doesn't happen again, if it still does, then still the way they dealt with it now speaks a lot for their support!

I will consider it, but I don't think it will discourage me from buying it

 

[Vladimir]

 

[stevebrock]

Ok No.1 amp - Rega have explained the fault

No.2 amp - Cymbiosis coud not detect the buzz - so maybe it was sensitive to my home domestic supply and was not an actual fault

No.3 amp - LH channel of the Phono Stage is faulty - ok these things happen

No.4 amp - On my HiFi Rack and all sounding good.

Making these issues public had worked to my advantage, however I did not set out to obtain accessories FOC, at least this has give rise to a good case of excellent after sales service from Rega & Cymbiosis.

Regards PP, yes I am a Rega FanBoy - sorry

 

[stevebrock]

Personally if I was Rega I would not have been happy that the thread appeared so publicly before I had been afforded the opportunity to investigate and resolve the issue.

I doubt they took it personally!

 

[stevebrock]

Personally if I was Rega I would not have been happy that the thread appeared so publicly before I had been afforded the opportunity to investigate and resolve the issue.

I doubt they took it personally!

And if you had read the thread properly you would of realised that this was the 2nd faulty amp.

 

[jonathanRD]

Personally if I was Rega I would not have been happy that the thread appeared so publicly before I had been afforded the opportunity to investigate and resolve the issue.

I doubt they took it personally!

And if you had read the thread properly you would of realised that this was the 2nd faulty amp.

I did not say they took it personally, just how I would feel - based on my 20 years working as a customer service manager. My comments were in relation to other comments on that page of the thread, although I have read the whole thread. Just my opinion

 

[ivavcr]

There are two elements of this thread I am finding quite amazing:

1. The level of patience and self restraint Steve has demonstrated

2. The level of support and good will Rega received for providing a functional unit (so far) after four attempts!

 

[MakkaPakka]

It would be disingenuous to suggest that Rega only dealt with the problem because of the post on this forum. I had a problem with a Rega product and Rega sorted it to my satisfaction very quickly without any fuss.

 

[JamesMellor]

There are two elements of this thread I am finding quite amazing:

1. The level of patience and self restraint Steve has demonstrated

2. The level of support and good will Rega received for providing a functional unit (so far) after four attempts!

1) I think Steve Loves the Amp and really dosn't want to part with it

2) Maybe the fabrication / serial numbers on the amps if checked would provide an answer , if Rega pull one in every 10 or 20 or 50 to check off the line then afew could slip through.

3) if a certain dealer orders a certain number they may all be faulty , a bad batch

4) Best thing for Rega is if they can trace all four to a common fault , that may manifest itself in different ways

 

[stevebrock]

1) I think Steve Loves the Amp and really dosn't want to part with it

2) Maybe the fabrication / serial numbers on the amps if checked would provide an answer , if Rega pull one in every 10 or 20 or 50 to check off the line then afew could slip through.

3) if a certain dealer orders a certain number they may all be faulty , a bad batch

4) Best thing for Rega is if they can trace all four to a common fault , that may manifest itself in different ways

1) How did you guess - yes I love the clean open sound

2) No.1 Elicit was 000253, the folowing 3 were around the 000600-680 mark

3) I think given the price of the amp, the most a dealer will have in stock is 1 demo unit & 1 stock unit

4) Paul D has stated the first one has a fault, the 2nd wasn't technically a fault as Cymbiosis tested it, the 3rd had a fault with phono stage (only 1 channel)

PS All is good now, been on the vinyl all night - can't praise Rega enough on the after sales care and Cymbiosis as well, they really are a good professional dealer and I will always go there now.

 

[chebby]

2) Maybe the fabrication / serial numbers on the amps if checked would provide an answer , if Rega pull one in every 10 or 20 or 50 to check off the line then afew could slip through.

That's a bit 'old school' I think. (And more applicable to very high volume/low value items)

I would expect every £1600 'specialist' amplifier to be tested throughout production (and all components in each amplifer tested before they are used). Not just sample testing.

I recall seeing a friend's Denon cartridge packaging include a frequency plot for that particular cartridge signed off by the tester.

 

[ivavcr]

The fact that the first amplifier had improper adjustment of QC, the second had a humming/buzzing transformer and the third, the hand picked one, had a dead phono channel points to a wide range of problems. It is not that all three had a "cold joint" or a bad pot. It would have been annoying even on an amp costing only GBP 150!

About a year ago I auditioned Brio R and was really impressed and ready to buy it. Even my wife agreed! While doing a final due diligece I came across a thread similar to this one. The problem was the transformer again. Various explanations were offered, none credible. The most annoying part was that some people were trying to present the failure as almost a desireable feature contributing to spectacular sound. The working theory was that all great sounding amps buzz and hum. I figured that I really did not feel being a part of the crowd........

By the way , my Cyrus Mission 1 MK 1 and MK2 never made any noise. No noise either from my Rotel 100W pc Rx or my NAD 326 all having thorodial transformers, some fairly large.

 

[JamesMellor]

and you would be right to expect it , but even low volume / high price components fail during commisioning , everything I install comes with a calibration / test sheet , but they can still fail inside 48 hours

 

[chipd]

I've just skimmed through this thread and am extremely confused to say the least!

Steve you still own an Elicit-R and have done since at least early July 2014 that I know of, along with a white RP6 turntable, Nagaoka MP200 cart and RS3 speakers. Pictures of which you've shared on Facebook within the last week or so.

Is the system in your sig your dream system or have you changed it in the last few days?

 

[chipd]

Good to hear you got your problems ironed out with your Elicit-R and that your still enjoying it Steve

For a moment there I thought you'd got rid and bought an Icon Audio ST40 valve amp and Gyrodec!