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Richard Allen

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Jan 9, 2010
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Thank you Big Boss.

Glad you approve. Just hope everyone else does too. With EB3 imminent, this needs to be right.
 
A

Anonymous

Guest
Richard, you will be providing the tracking number once available, correct? I am assuming there is only one outstanding order of Oaks EB2 for a guy by the family name of Lim with initials C S from Singapore. If I see that email from you then I guess I am the lucky one...

Regards,
 

BenLaw

Well-known member
Nov 21, 2010
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Richard Allen said:
Ok. Update time.

Here's how it's going to work.

When placing an order, 10% deposit paid into PayPal, not our bank account. Order is processed within the 45 day period hopefully. If later, customer is advised of this. He/She then decides whether to proceed or to have deposit refunded.

If order continues, customer is emailed when order is ready for shipping. At this point the balance is paid into PayPal account. When money is received, customer is emailed with a tracking number for the parcel. Hopefully, job done.

Website is ready to upload and will be ONLY when all backlog is cleared.

I know a lot of you don't necessarily like PayPal. Sorry, that's tough because I don't want your credit or debit card details.

Refunds after the 30 day trial will still be within the 45 day PayPal period as well so you are covered even while you're auditioning the speakers.

Silly really. I should have thought of this before. Never mind, thought of it now.

I hope this will satisfy most of your concerns but I'm not prepared to go any further with this on a public forum.

Thank you for all of your opinions and input.

Any further opinions / ideas please call me on 01562 865788.

Thanks again.

Nice one Richard :) I hope you haven't felt too 'got at' by this as I suspect the motivation for the majority is to see you succeed, given the quality product you are producing, the fact you are traditional British hifi and the fact you are an active and responsive member here :) Anyway, this sounds like a good new system and I hope it works out :)

Btw EB3 sounds like a great idea and should hopefully open up an even bigger market for you :)
 

Richard Allen

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Jan 9, 2010
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Just the start Ben.

Come the Autumn, i hope EB4 is up and running. To give you an idea......

floorstander

Powered passive design

on board 24/192 DAC

XLR, phono, USB, coaxial and optical in.

Maybe even a remote control as well and it'll take a USB stick.

Price??? Not sure yet. Lotsa gubbins to get in the cabinet which will be a closed box by the way.

Let's see.
 

Ajani

New member
Apr 9, 2008
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Richard Allen said:
Just the start Ben.

Come the Autumn, i hope EB4 is up and running. To give you an idea......

floorstander

Powered passive design

on board 24/192 DAC

XLR, phono, USB, coaxial and optical in.

Maybe even a remote control as well and it'll take a USB stick.

Price??? Not sure yet. Lotsa gubbins to get in the cabinet which will be a closed box by the way.

Let's see.

I would strongly suggest including the remote!

I really hope you get all the delivery issues sorted soon. as the EB4 sounds like a very interesting product.

Have you considered doing an active version?
 

steve_1979

Well-known member
Jul 14, 2010
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18,795
The new EB3 and EB4 speaker range sounds really cool. I hope that they're a big success. :)

Have you considered making fully active speakers or are you only going to be making powered passive designs?
 

KiwiMoto

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Apr 6, 2011
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OMG Richard you are a sucker for punishment :wall: Why dont you build up a decent stock of EB1/2 first before even thinking about releasing new models (which of course will lead to even more orders!!!).I don't like the idea of deposit and balance.I think you will get P***** off with people cancelling because they've changed their mind and/or cant come up with the final payment (not that they will EVER tell you that,any other excuse will suffice).Take the full payment as you do now (lets face it,you've proved you ARE going to deliver.Eventually.)and give clients an actual ETA.If the ETA changes TELL THEM PROMPTLY! Porsche use build weeks eg 'your car will be built on week XX',If that date changes,and often it does,they tell the client 'Sorry,week XX now'.Simple.What they dont do is leave people wondering if and when,as doing what you're doing would totally wreck their top brand image!
I must admit though,i think in a funny way all this forum stuff is working for you rather than against you.People want what they can't get.In this case it's your highly esteemed speakers 8)
If you must expand your lineup,rear surrounds next please to match that long awaited new centre??

PS,My EB1's are still attached to my MF XT100 V8 system,and still beautifully massaging my ears down here in New Zealand!Cheers. :wave:
 

Richard Allen

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Jan 9, 2010
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Fair comment.

If the customer decides to cancel, then so be it. The product that was destined for them will go to somebody else or into stock. Either way, the product will get built and delivered.

As for the new models, EB3 is a necessity to compliment EB1 and 2. Also, EB3 is a hifi speaker in its own right so can be used in pairs, triples, quintets etc. A complete set of 5 or 7 EB3s will do all the functions and all from a cabinet not much bigger than EB1.

EB4 is a concept that will use the ATC midrange. And, thinking about it, fully active as opposed to powered passive. Not going to be cheap though.

I don't think that all of this will pose too many problems. Just more elbow grease that's all. Yes, I've made mistakes but these can be remedied as I am trying to do now. I never said I was perfect but I can learn.
 

BenLaw

Well-known member
Nov 21, 2010
475
7
18,895
Richard Allen said:
Fair comment.

If the customer decides to cancel, then so be it. The product that was destined for them will go to somebody else or into stock. Either way, the product will get built and delivered.

As for the new models, EB3 is a necessity to compliment EB1 and 2. Also, EB3 is a hifi speaker in its own right so can be used in pairs, triples, quintets etc. A complete set of 5 or 7 EB3s will do all the functions and all from a cabinet not much bigger than EB1.

EB4 is a concept that will use the ATC midrange. And, thinking about it, fully active as opposed to powered passive. Not going to be cheap though.

I don't think that all of this will pose too many problems. Just more elbow grease that's all. Yes, I've made mistakes but these can be remedied as I am trying to do now. I never said I was perfect but I can learn.

IIRC correctly the ATC midrange driver is c£500 so it's certainly not going to be cheap but it'll be the best in the business! :)

Active rather than powered sounds like a good idea to me - how difficult is designing the active crossover?
 

shropshire lad

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Feb 18, 2010
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I am glad to see you are taking your customers complaints seriously and taking action to address them , because we all know that building up goodwill is very difficult and very easy to lose it . And for what is a very simple problem to sort out .

You got my attention more fully when you mentioned the possibility of producing the EB4 . This sounds like you are thinking of giving AVI some competition for their ADM40 speakers . If this is the case then it should be an interesting battle . If you can keep the cost below £3200 , or there abouts , then you should have another winner .

Whilst I'm not in the position to go active at the moment it is my intention to do so in the next couple of years , when I've finished rebuilding my house to put them in . So , from my point of view , the more options there are the better .

You never know , in a few years time WHF might run a group test of active speakers . That should be interesting .
 

Richard Allen

New member
Jan 9, 2010
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BenLaw said:
Richard Allen said:
Fair comment.

If the customer decides to cancel, then so be it. The product that was destined for them will go to somebody else or into stock. Either way, the product will get built and delivered.

As for the new models, EB3 is a necessity to compliment EB1 and 2. Also, EB3 is a hifi speaker in its own right so can be used in pairs, triples, quintets etc. A complete set of 5 or 7 EB3s will do all the functions and all from a cabinet not much bigger than EB1.

EB4 is a concept that will use the ATC midrange. And, thinking about it, fully active as opposed to powered passive. Not going to be cheap though.

I don't think that all of this will pose too many problems. Just more elbow grease that's all. Yes, I've made mistakes but these can be remedied as I am trying to do now. I never said I was perfect but I can learn.

IIRC correctly the ATC midrange driver is c£500 so it's certainly not going to be cheap but it'll be the best in the business! :)

Active rather than powered sounds like a good idea to me - how difficult is designing the active crossover?

With the DAC, USB card, balanced line drivers and crossover, itz goin to be a pain in the u no. When it works, itz goin to be worth it.
 

Richard Allen

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Jan 9, 2010
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shropshire lad said:
You got my attention more fully when you mentioned the possibility of producing the EB4 . This sounds like you are thinking of giving AVI some competition for their ADM40 speakers . If this is the case then it should be an interesting battle . If you can keep the cost below £3200 , or there abouts , then you should have another winner .
ADM40??. Hadn't thought of that. Now there's a teaser!!!!. Would be interesting, wouldn't it?. Same internet business model as me as well. Hmmmmmmm.
 

shropshire lad

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Feb 18, 2010
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You did know about the ADM40s , Mr. Allen , didn't you ? For a second there I thought you weren't aware of their existence .

The main difference between your two companies is that you give your customers a 30 day trial for your products . Whereas , at the moment, AVI don't give refunds on the ADM40s as they are built to order . ( This is not intended to reopen previous arguments about distance selling)

Let battle commence !

Nick
 

Richard Allen

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Jan 9, 2010
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Yes, I know of the ADM40s.

Like I sed Nick.

Hmmmmm.
smiley-undecided.gif
 

steve_1979

Well-known member
Jul 14, 2010
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18,795
Richard Allen said:
EB4 is a concept that will use the ATC midrange. And, thinking about it, fully active as opposed to powered passive. Not going to be cheap though.

Oooh actives! These speakers do sound very interesting indeed. I'll certainly watching these with a keen interest.

Vaneered active floor standers with digital inputs, a pre-amp and remote control... They do sound like a direct competitor to the ADM40's. If you get these right you could be onto a winner there.
 

Richard Allen

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Jan 9, 2010
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Nick.

Although the Hmmmm, I can't see the point in doing battle with AJ at AVI.

Small companies like ourselves do what we do because a): we can and b): we can fulfill the customers needs quicker than larger manufacturers. We are not committed to excessively large quantities of everything that dictates x number of 1000 pieces being produced over a 2 or 3 year period. We can adapt quickly because we're more flexible.

EB4 will be made, no fear of it not being but a head to head with the ADM40s is not really something I see as constructive for either of us. No doubt the AVI and EB haters will say otherwise. Each product will have its own following.
 

gregvet

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Dec 24, 2008
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shropshire lad said:
You never know , in a few years time WHF might run a group test of active speakers . That should be interesting .

Just FYI, What Hifi have run group tests of active (or at least powered passive) speakers before, IIRC.
 

Ajani

New member
Apr 9, 2008
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Richard Allen said:
Nick.

Although the Hmmmm, I can't see the point in doing battle with AJ at AVI.

Small companies like ourselves do what we do because a): we can and b): we can fulfill the customers needs quicker than larger manufacturers. We are not committed to excessively large quantities of everything that dictates x number of 1000 pieces being produced over a 2 or 3 year period. We can adapt quickly because we're more flexible.

EB4 will be made, no fear of it not being but a head to head with the ADM40s is not really something I see as constructive for either of us. No doubt the AVI and EB haters will say otherwise. Each product will have its own following.

I think if you can keep the price of the EB4 significantly lower then the £3250 price for the ADM40s, then I doubt that head to head competition will be much of an issue.

There are a number of persons interested in floorstanding actives (with remote!) who find the 40s price too steep. It would probably be a smart move to cater to those persons needs.

I suppose the other option is to price well in excess of the 40's, but that doesn't sound like a great option for a purely online company.
 

Richard Allen

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Jan 9, 2010
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Further to previous post, I think EB4 can be a 2 way active. The 3 way can wait til EB5. Price will reflect accordingly BUT and it's a big but, none of this is going to happen until backlog is cleared, new website is up and running and EB3 is out there. All in that order.

I promised you further back in this thread about the changes and they come first.

Just thought I'd tell you this in case you thought I was flying off at tangents.
 

Richard Allen

New member
Jan 9, 2010
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Ajani said:
Richard Allen said:
Nick.

Although the Hmmmm, I can't see the point in doing battle with AJ at AVI.

Small companies like ourselves do what we do because a): we can and b): we can fulfill the customers needs quicker than larger manufacturers. We are not committed to excessively large quantities of everything that dictates x number of 1000 pieces being produced over a 2 or 3 year period. We can adapt quickly because we're more flexible.

EB4 will be made, no fear of it not being but a head to head with the ADM40s is not really something I see as constructive for either of us. No doubt the AVI and EB haters will say otherwise. Each product will have its own following.

I think if you can keep the price of the EB4 significantly lower then the £3250 price for the ADM40s, then I doubt that head to head competition will be much of an issue.

There are a number of persons interested in floorstanding actives (with remote!) who find the 40s price too steep. It would probably be a smart move to cater to those persons needs.

I suppose the other option is to price well in excess of the 40's, but that doesn't sound like a great option for a purely online company.

OK. Point taken. In order to cater for the customers that find £3250 too steep, EB4 can be around £2500 to £2750 but it won't be with the ATC midrange. Actually, it still might. Not sure.