steve_1979
Well-known member
Richard Allen said:Ok. Points all taken on board. The issues as I see them are:
1). Communication. I have already addressed this point earlier and when an order is placed I will email the customer with a delivery date. If that changes then I will advise accordingly. I will be working within the 45 days on paypal.
2). When product is ready for shipping I will email for the balance of the money. This will be paid through the website and when received, the product will be picked up and a tracking number will be sent to the customer.
3). Returns. The 30 day moneyback guarantee will be there worldwide. All you incur is the return freight charge. On receipt of goods, a visual and electrical check will be performed. Then the full purchase price will be refunded.
4). Deposit. this is basically a gesture of good faith by the customer due to the fact that each pair of speakers is built with them in mind. There is no 'stock' as such. If delivery is going to be late then I will tell you. If it is unacceptable to you then the deposit will be repaid no quibbles.
5). Website. the revised website will be uploaded when backlog is cleared. 9 pairs to do. That's all.
I really am trying to do my best here and all criticisms have been taken on the chin accordingly. When the new site is up give me a try. See if I'm true to my word. That's all I can say to you.
Thanks.
Hope I didn't sound like I was having a dig at you. My comment was intended as a positive and constructive criticism. 🙂
I'm glad to see you have another happy customer today. :cheer: I'd love to hear your speakers myself someday to see what all the fuss is about. They sound like my type of speakers if they have an accurate and neutral sound.