to richard allen (eb2 )

[admin_exported]

EStimated Mr. Allen: I placed an order for a black EB2 eu, on 24/01/2011, 14 months ago. The order number is 4167-1231-9326-8993.After send you several e-mails and make you a several phone calls I have received no reply. I would appreciate any information about my order and delivered within approximately I find excessive. Thanks.

 

[Anonymous]

Incredible. I also wait for my replacement.

Good luck

 

[KiwiMoto]

Really?I posted here a year or so ago about the lack of service from EB Acoustics and i can't believe they are still keeping paid customers waiting this lenght of time!! Richard,if you still lurk on this forum you need to sort this stuff out.Your great product is only let down by your lack of communication.

 

[Andy Clough]

Once again I'll bring this post to Richard's attention.

 

[Anonymous]

Please, show him this thread also:

http://www.whathifi.com/forum/hi-fi/to-richard-allen-eb-acoustics

:help:

Thanks!

 

[bluedroog]

Grrr. |(

 

[Anonymous]

What bothers me is that on his website he has reduced delivery times (3 weeks for EB1, 6-8 weeks for EB2):

http://www.ebacoustics.com/index.html

 

[Anonymous]

maybe the 'return for full refund' times should be increased to 150% of the actual delivery time?

There's an incentive to deliver as promised.

 

[MikeToll]

As a neutral observer the message seems clear, don't be tempted to buy one.

 

[Anonymous]

similar experience here. paid 22.09.2011. called and emailed. told my order was on top of pile.

write this off as bad debt?

 

[Sizzers]

Maybe it's a case for....

 

[chebby]

A chap on another forum got his EB1s in only 5 weeks. (The post was only a month ago.)

Might be an idea to phone Richard to find out what's going on. Maybe he misplaced your orders.

 

[fr0g]

As a neutral observer the message seems clear, don't be tempted to buy one.

After reading this I'd sooner claim a Nigerian lottery win.

 

[Anonymous]

A chap on another forum got his EB1s in only 5 weeks. (The post was only a month ago.)

Might be an idea to phone Richard to find out what's going on. Maybe he misplaced your orders.

Not misplaced or lost. I talk to him 5 weeks ago and he had all my details. He told me to send the replacement "maybe the next week"...

What is not normal is that some have the speakers in 5 weeks and others (me, for example) have to wait 6, 9 or 14 months, and 10 weeks extra for a replacement.

 

[Gazzip]

I ordered a pair back in July 2011 and got them delivered in 9 weeks. The sound didn't suit me so I sent them back and got a full refund within a week. I spoke to Richard Allen a couple of times during the whole process and he was always very helpful. Didn't strike me as the kind of person that would intentionally mislead somebody.....

I would try calling him, not emailing. I got the sense he wasn't an email kind of guy.

 

[Anonymous]

Anything new? Does anyone know anything? I'm still waiting for replacement. 11 weeks from the promise of a quick replacement...

 

[mpapo]

I feel for you guys, after reading this, no sane person would ever buy from EB acoustics

 

[bigboss]

To be honest, I would now be looking at approaching small claims court & also informing my credit card provider for a refund.

 

[Andy Clough]

Anything new? Does anyone know anything? I'm still waiting for replacement. 11 weeks from the promise of a quick replacement...

Have you tried phoning Richard recently?

 

[Anonymous]

No. I'll try tomorrow. Each call from Spain cost me 10 or 15 pounds. This is the fourth call, but I'll try.

Thanks.

 

[Andy Clough]

I'll try and get hold of Richard tomorrow and find out what's happening.

 

[Anonymous]

Thank you again.

 

[Anonymous]

No. I'll try tomorrow. Each call from Spain cost me 10 or 15 pounds. This is the fourth call, but I'll try. Thanks.

Using Skype (Out) will save you a lot of dinero on calls.

-N-

 

[Anonymous]

I'll try and get hold of Richard tomorrow and find out what's happening.

Any luck?

 

[bigboss]

I think this highlights the risk of buying products from companies with only 1 person in charge. If that person falls sick or goes on a holiday, everything gets stalled. If there was a customer services team, the communication would've been better.