Gazzip
Well-known member
iQ Speakers said:
Yes, but we don't know the context of any of this. On reflection we have one side of a story posted anonymously on a web forum. That is all I am saying.
Yes, but we don't know the context of any of this. On reflection we have one side of a story posted anonymously on a web forum. That is all I am saying.
Yes indeed, perhaps a member of WHSV could enquire any put the record straight? For the good of every body.
jonathanRD
Well-known member
Clearly Richard is very good at designing and making speakers but not so good at customer administration and managing customer demand. I've worked for a number of small/medium sized manufacturing companies as a customer operations manager and some of them (for various reasons) got themselves into all sorts of bother when customer demand got the better of them. It is really hard to get out of a backlog situation - heaven knows what it must be like for a one man band. It's also really hard when you have a successful product that everyone wants and you cannot ramp up your production or invest quickly enough to meet demand.
In all my roles there are always certain orders that just go wrong and get worse despite everyone's best efforts (remember the Elicit saga), so I can imagine that an engineer trying to do everything is likely to experience some customer disasters. It is entirely plausible that our friend in the Netherlands and the one in Czechoslovakia are two of those disaster orders that just have gone wrong, and the fact they are outside of the UK just might makes things even more difficult.
On the other hand it is very worrying that the examples have gone on for so long despite all the communications and publicity. I just hope that these are genuine management issues rather than something more sinister.
The OP needs to confirm that there has been no progress in the meantime.
If I was closer to Kidderminster I would be tempted to call in - although I might be told to mind my own business.
Is anyone close enough and brave enough, or knows Richard well enough to contact him?
In all my roles there are always certain orders that just go wrong and get worse despite everyone's best efforts (remember the Elicit saga), so I can imagine that an engineer trying to do everything is likely to experience some customer disasters. It is entirely plausible that our friend in the Netherlands and the one in Czechoslovakia are two of those disaster orders that just have gone wrong, and the fact they are outside of the UK just might makes things even more difficult.
On the other hand it is very worrying that the examples have gone on for so long despite all the communications and publicity. I just hope that these are genuine management issues rather than something more sinister.
The OP needs to confirm that there has been no progress in the meantime.
If I was closer to Kidderminster I would be tempted to call in - although I might be told to mind my own business.
Is anyone close enough and brave enough, or knows Richard well enough to contact him?
steve_1979
Well-known member
Gazzip said:
To be fair this is a very good point.
However these are the results from a quick search of this forum. It makes me wonder how many other people there are who've had the same problem but haven't posted here.
http://www.whathifi.com/forum/hi-fi/eb-acoustics-again-falls-short
http://www.whathifi.com/forum/hi-fi/whats-eb-acoustics
http://www.whathifi.com/forum/hi-fi/eb-acoustics-please-wait-here
http://www.whathifi.com/forum/hi-fi/message-to-ricky-eb-eb-acoustics
http://www.whathifi.com/forum/hi-fi/what-waiting-time-eb-acoustics
http://www.whathifi.com/forum/hi-fi/to-richard-allen-eb2
http://www.whathifi.com/forum/hi-fi/to-richard-allen-eb-acoustics
http://www.whathifi.com/forum/hi-fi/richard-allen-arcaydis-audio
http://www.whathifi.com/forum/hi-fi/arcaydis-1
http://www.whathifi.com/forum/hi-fi/arcaydis-dm1s-how-long-have-you-been-waiting
http://www.whathifi.com/forum/hi-fi/richard-allen-arcaydis-audio
jonathanRD said:
How hard is it to stop taking orders until the backlog is cleared? To employ perhaps even a friend or close family member to answer the telephone, reply to emails and update the website? How hard is it to communicate to customers what the state of their order is? It's a real shame, EB Acoustics lost a potential customer in myself...
If What Hifi continue to display the reviews for EB Acoustic's speakers on their website (I haven't checked of late) perhaps they should attempt to seek some form of clarification as to what the current state of affairs is and put an end to this continued conjecture.
I've been a critic but I'm starting to feel sorry for the guy.
Gazzip
Well-known member
Oleglondon said:
It is under £10K so small claims is your best option.
This will cost you £60 in court fees for a claim between £500 and £1000.....
Also it is not 7 months if you paid in November.
I've started a despute via paypal despite the 180 days cut off period. If there is no reply from Arcaydis LTD for 2 weeks i will try something else. £60 in court fees is just a start..
and it is almost 7th month, but this is not the case!
and it is almost 7th month, but this is not the case!
It is almost 7th month since i've paid for the speakers in full. Richard called me in November 2014 and said the speakers would be ready in one week's time, so i paid promtly, and recieved nothing!
After a number of attemptes to discuss the issue, the only answer i've had: they will be ready next week. And now i cant get hold of him at all.
I could go to court and use mediation option but that will cost roughly the amount of speakers
After a number of attemptes to discuss the issue, the only answer i've had: they will be ready next week. And now i cant get hold of him at all.
I could go to court and use mediation option but that will cost roughly the amount of speakers
Oleglondon said:
The previous people I had seen were outside the UK and could not use the small claims court. If you are in the UK then he would not appear to be selectively targetting just customers outside the UK.
iQ Speakers said:
I have today emailed Richard Allen to find out what is happening and to try and clarify the situation regarding payment and delivery. I will also try and call him. In the meantime, and until I have an answer from him, I am locking this thread and have heavily moderated it for legal reasons as a number of unsubstantiated claims were being banded about.
UPDATE 28.04.15
I have tried phoning Richard several times but there is no answer on the phone number given on his website. I have also emailed him asking him to call me directly. As soon as I have spoken to him, I will post a further update. In the meantime, I have added a note about the delivery issues on our reviews of the EB1 and EB2 speakers.
I have now managed to speak to Richard Allen on the phone and he has told me the following: all existing orders for EB Acoustic speakers will be met (he says that is about five pairs), including the pair ordered by the OP, but from now on he will no longer be taking any further orders and the EB Acoustics range will no longer be made or sold. I have amended our online reviews accordingly and made it clear they are no longer available.
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