FrankHarveyHiFi:
Sorry PP, I didn't see what been posted after my post, and thought you were referring to the post that you quoted. I did try replying on the train, but Safari didn't seem to like this site very much...
We don't do as many home loans as we used to. Part of the reason for this is that we were getting too many products back with marks on, usually in prominent places, and sometimes the 'borrower' denied all responsibility. We tend to stick to known or regular customers nowadays and we've had far less (almost non existent) issues. We like to keep our demo stock as new for when it is sold on, even though we usually turn stock around every 12 months.
With speakers, loaning out new ones is almost pointless (as is using the DSR's as a means to a 'home demo'). Many good quality speakers take 100-200 hours to run in properly, and could take weeks for this to happen. If we were to do this, we'd loan out the demo model (we would take full payment before loaning out a product to an unkown customer, ie, not purchased from us before), which means the customer gets to hear a fully run in pair and doesn't have to wait for them to run in before they can even begin to assess them. So we have no problems with sending out a demo pair via courier, at our expense for one to try in their own home. At the end of the audition period, it would be up to the borrower to send them back to us (or, I suppose a price could be agreed upon prior to the loan of equipment). If the product suits the system, we'd have no problem then sending out a new pair to complete the transaction.
Obviously we'd have to be careful about this, as what we wouldn't want is for people to loan these to try out at home and then go and buy from somewhere else. Without wanting to go in depth into the whole try it there but buy it somewhere else scenario that has been discussed many times on this forum (which usually ends in people using their common sense and being fair), it's ourselves who have taken the time (and our demo model) to arrange this, and for someone to just order them somewhere else because they'll do it £20 cheaper wouldn't really be the sporting thing to do - after all, it would be us who would end up paying two shipping charges. Also, if the loan period was say, a week, we would've been without our demo model for a week, possibly losing out on other sales in store, and it would also limit the number of possibilities for anyone visiting the store for a demo.
There's lots of little variables, which I've tried to cover some here (nothing's ever simple!). And I can't finish this post the way I'd like as it would contravene certain forum rules. Which obviously, I wouldn't want to do....
I have thought about this even to the point of setting up a Home Demo company. Maybe the answer is to charge a fee for the loan of the demo equipment which is refunded or offset against the purchase of a brand new unopened unit. As for the emo kit, who cares what it looks like so long as it works, so the odd scratch and dent is not important - personally I'd write off home demo kit against the added sales loaning it out might generate. Again only a personal opinion, but retailer listening rooms are almost a total waste of time as a means to selection of anything other than the cheapest of kit.