Sonos: Access to NAS denied

[DocG]

Hi all,

I finally decided to get me a Synology 213+ NAS. Firstly to have regular back-ups. I haven't suffered a crashing HDD so far, but that will inevitably happen eventually. So I want to be prepared.

Secondly, I would like to have my Sonos playing music off the NAS, so as not to have the PC on for that.

Now, I did manage to transfer the music to the NAS, but when I point Sonos to the new music library, access is denied, though I do provide the correct login and password.

Any thoughts on what I do wrong? :wall:

 

[spiny norman]

Is the music library set up as a shared folder, and do you have DLNA server software running on the NAS and pointed at the shared folder?

 

[The_Lhc]

Is the music library set up as a shared folder, and do you have DLNA server software running on the NAS and pointed at the shared folder?

You don't need any DLNA servers running on the NAS for Sonos to use it, it just needs a standard CIFS/SMB share. It's probably easier to just set the share to read-only for everyone rather than muck around with usernames and passwords, Sonos only requires read-only access, it doesn't write back to the library.

 

[spiny norman]

Thanks for clarification, Mr Collider

 

[The_Lhc]

Thanks for clarification, Mr Collider

That's the main reason I went for Sonos, I didn't want to have to worry about any of that rubbish, Sonos makes it very simple.

 

[DocG]

Thanks for clarification, Mr Collider

That's the main reason I went for Sonos, I didn't want to have to worry about any of that rubbish, Sonos makes it very simple.

Well, apparently nog simple enough for me though!

I thought the clue was in the "shared folder", but creating a shared folder and moving the music to it doesn't solve the problem.

Changing all access to "read only" doesn't help either.

Any more tips?

 

[The_Lhc]

How are you specifying the share name within Sonos?

 

[DocG]

How are you specifying the share name within Sonos?

You mean: how I type the path to the network share?

That is: DISKSTATIONMuziek Sonos with "Muziek Sonos" being the name of the shared folder.

 

[hammill]

How are you specifying the share name within Sonos?

You mean: how I type the path to the network share?

That is: DISKSTATIONMuziek Sonos with "Muziek Sonos" being the name of the shared folder.

I do not know if it is the problem, but I would not put a space in the folder name. That still causes issues with lots of programs - crogra~1 will be familiar to many.

 

[DocG]

How are you specifying the share name within Sonos?

You mean: how I type the path to the network share?

That is: DISKSTATIONMuziek Sonos with "Muziek Sonos" being the name of the shared folder.

I do not know if it is the problem, but I would not put a space in the folder name. That still causes issues with lots of programs - crogra~1 will be familiar to many.

Changed the folder name to Muziek_Sonos. Doesn't help.

Now in the Sonos setup, when I choose the path to the network share, the next field always asks for a login and password. Is that normal?

 

[hammill]

Another thought, is the Sonos not resolving DISKSTATION to an ip address? Could you try the ip address instead?

E.G something like 192.168.1.100Muziek_Sonos

 

[professorhat]

When I set it up with mine, I installed the Audio Station package and then this automatically created a shared folder called Music. I then copied my iTunes Library to this shared folder and set my iTunes session to use that shared folder as its library so anything new ripped into iTunes automaticallty was populated there (you may not use iTunes, but you get the general idea on whatever music manager you do use).

I then set Sonos to look at this "music" shared folder - pretty sure it didn't ask for a username and password.

 

[professorhat]

Another thought, is the Sonos not resolving DISKSTATION to an ip address? Could you try the ip address instead?

E.G something like 192.168.1.100Muziek_Sonos

If it's asking for a username and password, it sounds like the resolution is working okay.

 

[hammill]

Another thought, is the Sonos not resolving DISKSTATION to an ip address? Could you try the ip address instead?

E.G something like 192.168.1.100Muziek_Sonos

If it's asking for a username and password, it sounds like the resolution is working okay.

You would think that, but I have used software installers that automatically ask you for username/password without checking first if the destination exists. I don't know Sonos, so I am just thinking of things I have seen in the past that caused problems.

 

[DocG]

When I set it up with mine, I installed the Audio Station package and then this automatically created a shared folder called Music. I then copied my iTunes Library to this shared folder and set my iTunes session to use that shared folder as its library so anything new ripped into iTunes automaticallty was populated there (you may not use iTunes, but you get the general idea on whatever music manager you do use).

I then set Sonos to look at this "music" shared folder - pretty sure it didn't ask for a username and password.

Sounds like the way to go. Now let's see if I can bring that to a good end!

(is there an IT equivalent for "two left feet"? if so, that's what I have! )

 

[DocG]

Another thought, is the Sonos not resolving DISKSTATION to an ip address? Could you try the ip address instead?

E.G something like 192.168.1.100Muziek_Sonos

OK, hammill. I'll first try the prof's suggestion. If that doesn't work - or I can't bring it to a good end - I'll give the IP-route a try. Thanks!

 

[The_Lhc]

How are you specifying the share name within Sonos?

You mean: how I type the path to the network share?

That is: DISKSTATIONMuziek Sonos with "Muziek Sonos" being the name of the shared folder.

I do not know if it is the problem, but I would not put a space in the folder name. That still causes issues with lots of programs - crogra~1 will be familiar to many.

Changed the folder name to Muziek_Sonos. Doesn't help.

Now in the Sonos setup, when I choose the path to the network share, the next field always asks for a login and password. Is that normal?

The "_" has also been shown to cause problems with Sonos as well, take it out completely, it doesn't matter what the share is called so there's no point trying to make it look pretty.

 

[roger06]

I find out 95% of the issues I have had connecting to my Synology NAS have been firewall related.

Check the firewall settings, you may have to create a new rule to allow this device to access.

 

[professorhat]

I find out 95% of the issues I have had connecting to my Synology NAS have been firewall related. Check the firewall settings, you may have to create a new rule to allow this device to access.

Very good point!

 

[DocG]

How are you specifying the share name within Sonos?

You mean: how I type the path to the network share?

That is: DISKSTATIONMuziek Sonos with "Muziek Sonos" being the name of the shared folder.

I do not know if it is the problem, but I would not put a space in the folder name. That still causes issues with lots of programs - crogra~1 will be familiar to many.

Changed the folder name to Muziek_Sonos. Doesn't help.

Now in the Sonos setup, when I choose the path to the network share, the next field always asks for a login and password. Is that normal?

The "_" has also been shown to cause problems with Sonos as well, take it out completely, it doesn't matter what the share is called so there's no point trying to make it look pretty.

Changed to "Muziek". Not better.

 

[DocG]

I find out 95% of the issues I have had connecting to my Synology NAS have been firewall related. Check the firewall settings, you may have to create a new rule to allow this device to access.

Thanks, Roger. Will check!

 

[DocG]

When I set it up with mine, I installed the Audio Station package and then this automatically created a shared folder called Music. I then copied my iTunes Library to this shared folder and set my iTunes session to use that shared folder as its library so anything new ripped into iTunes automaticallty was populated there (you may not use iTunes, but you get the general idea on whatever music manager you do use).

I then set Sonos to look at this "music" shared folder - pretty sure it didn't ask for a username and password.

Alright prof! I'm making progress now. Installed Audio Station. It made me the 'Music' folder. Copied library to 'Music'. Is now available in Audio Station. Changed iTunes so it should by default use the 'Music' folder on the NAS (I do use iTunes indeed).

Now if only Sonos would be willing to use the folder too. That still doesn't work...

I'll try Roger's suggestion about the firewall.

If I still fail, I'll try and reach the Sonos helpline tonight.

 

[DocG]

I find out 95% of the issues I have had connecting to my Synology NAS have been firewall related. Check the firewall settings, you may have to create a new rule to allow this device to access.

Thanks, Roger. Will check!

Disabling the firewall doesn't help...

I wonder if the WiFi might cause the problem. I use a WiFi-router (which is in the garage, and to which the NAS and a Sonos Bridge are hardwired) and a WiFi-extender in the living room. Could this combination cause problems?

 

[professorhat]

If the firewall is enabled, the easiest way round issues like these is to create a global All rule, where all ports on all protocols are available to your local area network. This means nothing on your local network will have trouble accessing the NAS, whereas anyone trying to get into from the internet will still be blocked.

If you want to be more secure, you can of course just enable the correct port to the correct IPs on your network, but this is quite a high level of admin overhead, especially when I personally don't think you need that much security on a home NAS!

 

[professorhat]

I find out 95% of the issues I have had connecting to my Synology NAS have been firewall related. Check the firewall settings, you may have to create a new rule to allow this device to access.

Thanks, Roger. Will check!

Disabling the firewall doesn't help...

I wonder if the WiFi might cause the problem. I use a WiFi-router (which is in the garage, and to which the NAS and a Sonos Bridge are hardwired) and a WiFi-extender in the living room. Could this combination cause problems?

I would have thought that would be okay since the Sonos Bridge and NAS are hardwired into the same router.

Did you try hammill's suggestion on using the IP? Definitely worth a go.