Sonos: Access to NAS denied

[The_Lhc]

I find out 95% of the issues I have had connecting to my Synology NAS have been firewall related. Check the firewall settings, you may have to create a new rule to allow this device to access.

Thanks, Roger. Will check!

Disabling the firewall doesn't help...

I wonder if the WiFi might cause the problem. I use a WiFi-router (which is in the garage, and to which the NAS and a Sonos Bridge are hardwired) and a WiFi-extender in the living room. Could this combination cause problems?

Depends, are your router and Sonos using different wireless channels, they need to be (same with the extender) and you need to make sure the router and extender are using wideband (or 40MHz) channels as they could crowd the Sonos communications out of the way.

If you have any Sonos devices wired to the extender you need to make sure they're on the same subnet as the Bridge and NAS, although I think you'd be seeing far more issues than just this if that was the case. This doesn't sound like wireless interference though.

Your Sonos all works using internet radio or some other online service right?

 

[professorhat]

Changed the folder name to Muziek_Sonos. Doesn't help.

Now in the Sonos setup, when I choose the path to the network share, the next field always asks for a login and password. Is that normal?

Having tried to access my music folder from other sources now, it does actually ask for a username and password, so I'm wondering if this is actually normal and I've just forgotten about doing this step. Does your username have any spaces or underscrores in it?

 

[hammill]

Changed the folder name to Muziek_Sonos. Doesn't help.

Now in the Sonos setup, when I choose the path to the network share, the next field always asks for a login and password. Is that normal?

Having tried to access my music folder from other sources now, it does actually ask for a username and password, so I'm wondering if this is actually normal and I've just forgotten about doing this step. Does your username have any spaces or underscrores in it?

If you use a non existant share, does it fail immediately or does it ask for username/password?

 

[professorhat]

Changed the folder name to Muziek_Sonos. Doesn't help.

Now in the Sonos setup, when I choose the path to the network share, the next field always asks for a login and password. Is that normal?

Having tried to access my music folder from other sources now, it does actually ask for a username and password, so I'm wondering if this is actually normal and I've just forgotten about doing this step. Does your username have any spaces or underscrores in it?

If you use a non existant share, does it fail immediately or does it ask for username/password?

Nice test - asks for a username and password, so this doesn't mean anything. So could well be a connection issue.

 

[professorhat]

Nope, take it back. In the original post, DocG said he was getting an access denied error. I don't get this on a non-existent share, I get a 1002 error. If I try and connect to the DiskstationMusic share again and put in the wrong username and password, I get the access denied issue.

So my guess is there's either something wrong with username and password (e.g. there's a space or weird character in there that Sonos doesn't like), or the permissions aren't set correctly on the shared folder.

 

[DocG]

Nope, take it back. In the original post, DocG said he was getting an access denied error. I don't get this on a non-existant share, I get a 1002 error. If I try and connect to the DiskstationMusic share again and put in the wrong username and password, I get the access denied issue.

So my guess is there's either something wrong with username and password (e.g. there's a space or weird character in there that Sonos doesn't like), or the permissions aren't set correctly on the shared folder.

There is a "€" in the password... Could that be it? Now let's see if I can find where to change the password.

 

[DocG]

:cheer: PROFESSOR HAT! :cheer:

Oh my, prof... I owe you :beer:

So my guess is there's either something wrong with username and password (e.g. there's a space or weird character in there that Sonos doesn't like), or the permissions aren't set correctly on the shared folder.

Bingo! Sonos doesn't like the € that I used in my password! Changed the password and all is fine now...

I wanna thank all of you guys for thinking along. I'm pretty sure I wouldn't have solved this on my own, not in a hundred years! :cheers:

 

[professorhat]

Huzzah - good news!

 

[hammill]

Huzzah - good news!

Good thinking. Mind you, if Doc puts a euro sign in the password for an internal share, he must have a fiendish password on his bank account.

 

[The_Lhc]

:cheer: PROFESSOR HAT! :cheer:

Oh my, prof... I owe you :beer:

So my guess is there's either something wrong with username and password (e.g. there's a space or weird character in there that Sonos doesn't like), or the permissions aren't set correctly on the shared folder.

Bingo! Sonos doesn't like the € that I used in my password!

I'm not surprised, I don't think it's part of the standard ascii set of characters, you should have realised than an american product would turn its nose up at anything european!

 

[hammill]

:cheer: PROFESSOR HAT! :cheer:

Oh my, prof... I owe you :beer:

So my guess is there's either something wrong with username and password (e.g. there's a space or weird character in there that Sonos doesn't like), or the permissions aren't set correctly on the shared folder.

Bingo! Sonos doesn't like the € that I used in my password!

I'm not surprised, I don't think it's part of the standard ascii set of characters, you should have realised than an american product would turn its nose up at anything european!

It is not in ISO-8859-1, which I guess is what the SONOS supports - if you can change it you need ISO-8859-15 for Euro support.

 

[DocG]

:cheer: PROFESSOR HAT! :cheer:

Oh my, prof... I owe you :beer:

So my guess is there's either something wrong with username and password (e.g. there's a space or weird character in there that Sonos doesn't like), or the permissions aren't set correctly on the shared folder.

Bingo! Sonos doesn't like the € that I used in my password!

I'm not surprised, I don't think it's part of the standard ascii set of characters, you should have realised than an american product would turn its nose up at anything european!

Yes, I guess so. But I got the tip from someone: "Use characters like €! They make your password hard to guess..."

Anyway, thanks again, all of you.