I was listening to one of my favourite albums of last year - 'If you wait' by London Grammar. Those of you familiar with it will know that the opening track 'Hey Now' features dramatic Bass to stunning effect about a third of the way into the track. I hadn't played this since upgrading to V8 firmware and found that when I did, something was very wrong....
Now when the Bass kicks in, Hannah Reid's Oh, so beautiful vocals become distorted and blurry. At first I thought my speakers were at fault, or that I had inadvertently programmed the Devialet with the wrong SAM setting. After checking everything and getting the same bad result from either Qobuz or my ripped iTunes file - at differing volumes, I played it again with SAM off. This time Hannah was back in full, pure voice.
I emailed Devialet with my findings and didn't really expect to get a response. However, today they emailed me back to say that they had replicated the fault and were working on a correction which would be effective in the next firmware update. The problem apparently lies in the new SAM v2 implementation.
It all goes to show how on-the-ball Devialet are in terms of ensuring and maintaining a high quality product and listening to, and responding to, their customers.
I have to say that I'm pretty impressed!