Hello Flashtokyo,
I've you've not already committted to the Sony 47W805a, you might also consider the Philips 55PFL6008S. John Lewis have this for £1,299, with a five-year guarantee of course. Using google, you can find good reviews of it on AVForums and expertreviews . I mention this in preference to your Sony because a 55" set is a fair bit bigger than a 47" set.
I've you've not already committted to the Sony 47W805a, you might also consider the Philips 55PFL6008S. John Lewis have this for £1,299, with a five-year guarantee of course. Using google, you can find good reviews of it on AVForums and expertreviews . I mention this in preference to your Sony because a 55" set is a fair bit bigger than a 47" set.
Dear Mr Timbrell,
We wish to advise you that this company has a noble record for after sales service recognised nationally.
In a survey of a quarter of a million shoppers nationwide we were voted the best place in the UK to purchase electrical appliances.
We found you, Mr Timbrell, to be a very exceptional customer. Having discussed your situation with all concerned staff we came to a unanimous conclusion.
It is our sincere wish that we never see you again and futhermore if you have any friends or relatives of a similar disposition please advise them accordingly.
On a personal note and without prejudice quite frankley, Mr Timbrell, I feel sorry for you.
Yours Sincerely,
T.C.Hayes
Managing Director,
T.C.HAYES LIMITED
We wish to advise you that this company has a noble record for after sales service recognised nationally.
In a survey of a quarter of a million shoppers nationwide we were voted the best place in the UK to purchase electrical appliances.
We found you, Mr Timbrell, to be a very exceptional customer. Having discussed your situation with all concerned staff we came to a unanimous conclusion.
It is our sincere wish that we never see you again and futhermore if you have any friends or relatives of a similar disposition please advise them accordingly.
On a personal note and without prejudice quite frankley, Mr Timbrell, I feel sorry for you.
Yours Sincerely,
T.C.Hayes
Managing Director,
T.C.HAYES LIMITED
TCHayesLtd said:
I am not quite sure what this message means exactly, can someone translate please?
bigboss said:gel said:TCHayesLtd said:
I am not quite sure what this message means exactly, can someone translate please?
To you, it simply means that you should continue shopping from John Lewis. 🙂
Cheers BB.
Oldboy
Well-known member
- Sep 13, 2007
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bigboss said:
It reads to me like a spoof post and not genuine...if it is indeed a genuine response from them then that is all the information you need to never shop with them and anyone who does needs their head examined.
If that is genuine then I am shocked at the language used and the attitude of the company, to be so childish and irresponsible as a retailer is quite frankly astonishing.
Oldboy
Well-known member
- Sep 13, 2007
- 421
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bigboss said:
If that's the case then that response should be held up as an example of how not to treat your customers and goes to show just what a bunch of complete inept idiots TC Hayes are as a company, if someone at a senior level posts that on a public forum then they are run by a bunch of headless chickens who haven't got any sense of customer service!
If I was the OP I would be fuming at that response as it's simply an astonishing reply to a genuine issue, I can only hope that such actions lead to the company going out of existence as quickly as possible. What a bunch of *******.
What a highly professional response from TC Hayes. Congratulations Mr Hayes! Just goes to show... DO NOT SHOP AT TC HAYES!!! Because if you threaten them with the sales of goods act - This is their response!!.
how incredibly unprofessional!
how incredibly unprofessional!
FLASHTOKYO said:
Yep, I wouldn't be best pleased! Thank god you got a full refund, if that is the way they turn around and act.
I'm still not convinced that the remark was by the company. Of all the sites and all the posts and all the gt50 issues they just happened to read and reply to this one? Seems odd to me. Be good if we can find out though
FLASHTOKYO said:
What was said in your conversations then? Were they heated? Did you know they would react like this?
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