PROBLEM WITH DISCOLOURATION ON PANASONIC TX-P50GT50B SCREEN

[bigboss]

Decided on a sony kdl 47w805a. Low lag at 6 and a bargain from John Lewis at £999.00. Fingers crossed it will be ok.

Get John Lewis to price match it, at £849:

http://www.appliancesdirect.co.uk/p/kdl47w805abu/sony-kdl47w805abu-47-inch-smart-3d-led-tv?refsource=APfroogle&crtag=AP&gclid=CN6w1dX8zLkCFRPItAodaXAA9Q

 

[Son_of_SJ]

Hello Flashtokyo,

I've you've not already committted to the Sony 47W805a, you might also consider the Philips 55PFL6008S. John Lewis have this for £1,299, with a five-year guarantee of course. Using google, you can find good reviews of it on AVForums and expertreviews . I mention this in preference to your Sony because a 55" set is a fair bit bigger than a 47" set.

 

[TCHayesLtd]

Dear Mr Timbrell,

We wish to advise you that this company has a noble record for after sales service recognised nationally.

In a survey of a quarter of a million shoppers nationwide we were voted the best place in the UK to purchase electrical appliances.

We found you, Mr Timbrell, to be a very exceptional customer. Having discussed your situation with all concerned staff we came to a unanimous conclusion.

It is our sincere wish that we never see you again and futhermore if you have any friends or relatives of a similar disposition please advise them accordingly.

On a personal note and without prejudice quite frankley, Mr Timbrell, I feel sorry for you.

Yours Sincerely,

T.C.Hayes
Managing Director,
T.C.HAYES LIMITED

 

[Deleted member 2457]

Dear Mr Timbrell, We wish to advise you that this company has a noble record for after sales service recognised nationally. In a survey of a quarter of a million shoppers nationwide we were voted the best place in the UK to purchase electrical appliances. We found you, Mr Timbrell, to be a very exceptional customer. Having discussed your situation with all concerned staff we came to a unanimous conclusion. It is our sincere wish that we never see you again and futhermore if you have any friends or relatives of a similar disposition please advise them accordingly. On a personal note and without prejudice quite frankley, Mr Timbrell, I feel sorry for you. Yours Sincerely, T.C.Hayes Managing Director, T.C.HAYES LIMITED

I am not quite sure what this message means exactly, can someone translate please?

 

[bigboss]

Wow! That's an incredibly arrogant response!!

The survey obviously did not cover after sales support, which, going by the response, leaves a lot to be desired.

 

[bigboss]

Dear Mr Timbrell, We wish to advise you that this company has a noble record for after sales service recognised nationally. In a survey of a quarter of a million shoppers nationwide we were voted the best place in the UK to purchase electrical appliances. We found you, Mr Timbrell, to be a very exceptional customer. Having discussed your situation with all concerned staff we came to a unanimous conclusion. It is our sincere wish that we never see you again and futhermore if you have any friends or relatives of a similar disposition please advise them accordingly. On a personal note and without prejudice quite frankley, Mr Timbrell, I feel sorry for you. Yours Sincerely, T.C.Hayes Managing Director, T.C.HAYES LIMITED

I am not quite sure what this message means exactly, can someone translate please?

To you, it simply means that you should continue shopping from John Lewis.

 

[bigboss]

I couldn't find any reference to the claimed survey. What I've found, is this:

http://i.qype.co.uk/place/2022591-T-C-Hayes-Smethwick

 

[bigboss]

Ok, found it. TC Hayes won the award 6 years ago, in 2007, in a survey of 250000 customers who took out a Domestic & General extended warranty.

 

[Deleted member 2457]

Dear Mr Timbrell, We wish to advise you that this company has a noble record for after sales service recognised nationally. In a survey of a quarter of a million shoppers nationwide we were voted the best place in the UK to purchase electrical appliances. We found you, Mr Timbrell, to be a very exceptional customer. Having discussed your situation with all concerned staff we came to a unanimous conclusion. It is our sincere wish that we never see you again and futhermore if you have any friends or relatives of a similar disposition please advise them accordingly. On a personal note and without prejudice quite frankley, Mr Timbrell, I feel sorry for you. Yours Sincerely, T.C.Hayes Managing Director, T.C.HAYES LIMITED

I am not quite sure what this message means exactly, can someone translate please?

To you, it simply means that you should continue shopping from John Lewis.

Cheers BB.

I thought it wasn't good! Perhaps there is more to this story than what we are seeing? :?

 

[bigboss]

I'm sure there's more to the story, but the response from TC Hayes was very curt, instead of offering any explanation to restore the confidence on a very popular forum.

 

[Deleted member 2457]

I'm sure there's more to the story, but the response from TC Hayes was very curt, instead of offering any explanation to restore the confidence on a very popular forum.

Yep, I have never seen anything like that!

 

[Oldboy]

I'm sure there's more to the story, but the response from TC Hayes was very curt, instead of offering any explanation to restore the confidence on a very popular forum.

It reads to me like a spoof post and not genuine...if it is indeed a genuine response from them then that is all the information you need to never shop with them and anyone who does needs their head examined.

If that is genuine then I am shocked at the language used and the attitude of the company, to be so childish and irresponsible as a retailer is quite frankly astonishing.

 

[Deleted member 2457]

Dear Mr Timbrell, We wish to advise you that this company has a noble record for after sales service recognised nationally. In a survey of a quarter of a million shoppers nationwide we were voted the best place in the UK to purchase electrical appliances. We found you, Mr Timbrell, to be a very exceptional customer. Having discussed your situation with all concerned staff we came to a unanimous conclusion. It is our sincere wish that we never see you again and futhermore if you have any friends or relatives of a similar disposition please advise them accordingly. On a personal note and without prejudice quite frankley, Mr Timbrell, I feel sorry for you. Yours Sincerely, T.C.Hayes Managing Director, T.C.HAYES LIMITED

Why the extreme response? Thanks.

 

[bigboss]

I think the response is genuine, given that the OP has been addressed by the surname. Only the OP can confirm this.

 

[Oldboy]

I think the response is genuine, given that the OP has been addressed by the surname. Only the OP can confirm this.

If that's the case then that response should be held up as an example of how not to treat your customers and goes to show just what a bunch of complete inept idiots TC Hayes are as a company, if someone at a senior level posts that on a public forum then they are run by a bunch of headless chickens who haven't got any sense of customer service!

If I was the OP I would be fuming at that response as it's simply an astonishing reply to a genuine issue, I can only hope that such actions lead to the company going out of existence as quickly as possible. What a bunch of *******.

 

[bigboss]

They're still resting on the laurels of a 6-year old award with no obvious effort to repeat its performance.

 

[FLASHTOKYO]

What a highly professional response from TC Hayes. Congratulations Mr Hayes! Just goes to show... DO NOT SHOP AT TC HAYES!!! Because if you threaten them with the sales of goods act - This is their response!!.

how incredibly unprofessional!

 

[Deleted member 2457]

What a highly professional response from TC Hayes. Congratulations Mr Hayes! Just goes to show... DO NOT SHOP AT TC HAYES!!! Because if you threaten them with the sales of goods act - This is their response!!. how incredibly unprofessional!

Agreed. Can't believe that!

 

[Deleted member 2457]

What a highly professional response from TC Hayes. Congratulations Mr Hayes! Just goes to show... DO NOT SHOP AT TC HAYES!!! Because if you threaten them with the sales of goods act - This is their response!!. how incredibly unprofessional!

Agreed. Can't believe that!

They used your name as well! What happened to customer confidentiality?

 

[FLASHTOKYO]

Its okay I'll sue them for deformation of character and DPA!!!

 

[Deleted member 2457]

Its okay I'll sue them for deformation of character and DPA!!!

Yep, I wouldn't be best pleased! Thank god you got a full refund, if that is the way they turn around and act.

 

[rocketrazor]

I'm still not convinced that the remark was by the company. Of all the sites and all the posts and all the gt50 issues they just happened to read and reply to this one? Seems odd to me. Be good if we can find out though

 

[bigboss]

Who else would know FLASHTOKYO'S surname?

Besides, this is the first time I can remember, that we have discussed TC Hayes.

 

[FLASHTOKYO]

Bigboss spot on! How would they know my surname!?

 

[Deleted member 2457]

Bigboss spot on! How would they know my surname!?

What was said in your conversations then? Were they heated? Did you know they would react like this?