PROBLEM WITH DISCOLOURATION ON PANASONIC TX-P50GT50B SCREEN

[FLASHTOKYO]

OLDBOY, you're a god send. TV was bought on the 21st September 2012. We purchased the TV with a debit card. TC Hayes in Bearwood have said " because you have raised the issue with BSS we do not want to get involved". However Panasonic said " we will no longer deal with this issue and you need to speak to the company you bought the TV off for either a replacement or your money back. TC hayes then said if Panasonic say there's no fault we will no accept the TV!?

AHAHAHAHAHAHHAHA

 

[FLASHTOKYO]

Oh and the 5 year warranty (for what it's worth is from Panasonic)

 

[Oldboy]

OLDBOY, you're a god send. TV was bought on the 21st September 2012. We purchased the TV with a debit card. TC Hayes in Bearwood have said " because you have raised the issue with BSS we do not want to get involved". However Panasonic said " we will no longer deal with this issue and you need to speak to the company you bought the TV off for either a replacement or your money back. TC hayes then said if Panasonic say there's no fault we will no accept the TV!? AHAHAHAHAHAHHAHA

No worries mate, I can help.

First of all you need to act quickly as the 1st years warranty will be up on 21st of this month and it's far easier to deal with any issues within this period.

As the TV is within the 1st year warranty the retailer HAS to repair or replace the TV, any warranty is of no consequence as it's stated in the UK consumer law that within the 1st year of purchase your contract is with the retailer and right now they are in breach of that contract by refusing to deal with your issue. This is good and bad news...bad because you are being passed between your retailer and Panasonic in a never ending circle and good because in refusing to deal with your issue your retailer is in the wrong and in breach of the sale of goods act.

You need some concrete advice my friend so tomorrow phone this number for advice on where you stand and how best to proceed forward:

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/consumer_citizens_advice_consumer_service_e/if_you_need_more_help.htm

You will get advice based on UK consumer law and get a firm idea of where you stand legally, although I have a pretty good grasp of it I would not want to give you any advice that would harm your chances of getting a resolution so it's time to ramp up the pressure on your retailer and get the professionals involved. Trust me it's well worth doing as there are steps that you need to take as a consumer in order to comply with the sale of goods act and in the event that you need to reject the TV, these are the people best placed to advise you and have replaced consumer direct as the government backed organisation in place to help consumers.

Put the wheels in motion tomorrow and see what they say, I have a good idea what they will advise but I don't want to give you false information despite my best intentions, don't leave it though and act tomorrow. You will be amazed at how retailers suddenly start playing ball once you get legal advice and start quoting the sale of goods act

Beyond all else don't give up. Consumer law is on your side and in place to help you, and your retailer in my humble opinion in refusing to act has made a mistake which may go in your favour.

The only thing is that having paid by debit card the same protection enjoyed by credit card payments is not in place so you can't claim your money back through your card issuer meaning the fight will be a bit harder but you can take steps to get a resolution and as a last resort it's the small claims court but you are a long way away from that.

 

[FLASHTOKYO]

Absolute star!! Thanks buddy I'll let you know what happens.

 

[Oldboy]

No problem at all. Beleive me I know your pain oh too well so I'm pleased to help you find a way out of this mess in any way I can, make that call tomorrow and let me know how you get on as it would be good to hear how it goes and if you are a bit more positive afterwards which I'm sure will be the case. Look forward to hearing how you get on.

 

[FLASHTOKYO]

I went back to the shop today and they told me, as BSS said there's no fault they wont do anything. Ive contacted trading standards and will send a letter to them tonight.

 

[Oldboy]

At this point Trading Standards won't get involved.

Why did you not phone the consumer advice line? That's your next port of call for action and Trading Standards won't get involved until you have exhausted that avenue, as I said last night there is a very clear procedure you need to go through here and getting advice in the best way to proceed is far more effective than just writing a letter.

If the retailer won't budge then just writing a letter won't solve anything or move things forward, you need to use the Sale of Goods Act to get any movement here and you need advice in how best to use it. For the sake of a phone call I don't know why you didn't phone the consumer advice line... :?

 

[FLASHTOKYO]

I've called the Panasonic customer service line, TC Hayes customer service line and they will not deal with me. I called Trading standards today and they have advised that I have to send a letter to get the complaint dealt with. I went into TC Hayes today and mentioned the sales of good act and they asked me to leave the shop. I have exhausted every avenue. They have 7 days to respond to the letter I have sent.

 

[bigboss]

Don't worry. Your case is strong. They will eventually back down. Good luck! I don't think people on this forum will be confident of buying from TC Hayes after reading this.

 

[bigboss]

When you exhaust all avenues, you can approach small claims court. It's quite simple, & you can file an appeal online. It'll only cost £40-50 which will be recovered from them if you win the case. Get as much photographs & videos of the fault as possible. An "engineer's report" will not stand in front of photographs & videos showing the fault clearly in front of the judge.

 

[Oldboy]

I've called the Panasonic customer service line, TC Hayes customer service line and they will not deal with me. I called Trading standards today and they have advised that I have to send a letter to get the complaint dealt with. I went into TC Hayes today and mentioned the sales of good act and they asked me to leave the shop. I have exhausted every avenue. They have 7 days to respond to the letter I have sent.

In that case did they advise you that the letter was intended to reject the TV under the sales of goods act or something else?

You now don't need to deal with the retailer or Panasonic directly by phone, all communication should now be in writing (email or letter) and you should keep copies of all correspondence. TC Hayes asking you to leave the shop is just amatuer hour and the actions of a retailer who don't want to do anything to solve your issue, like so many others you have learnt the hard way that when buying a TV as much (if not more) research should go into the retailer you purchase from as well as the price you pay.

As long as your letter has clearly stated your position and the liability of the retailer with regards to your issue then you have done the right thing and after 7 days if they don't respond or act on that letter then do what bigboss kindly suggested and start action in the small claims court, inform the retailer in writing that you are doing it and get pictures and videos of the issue. It's also worth noting down now whilst it's fresh in your mind all the action you have taken to date in order to get a resolution so you can demonstrate the lengths you have gone to and the opportunities the retailer has had to deal with the issue.

It may not come to court action but if TC Hayes acts so childishly when you approach them in store then I think it's highly likely you will have to go all the way on this one. You will get your money back in the end, I'm sure of that but be prepared for a fight.

 

[BIGBERNARDBRESSLAW]

http://www.tchayeselectrical.com/newsite/index.php?option=com_content&view=article&id=5&Itemid=2

The opening line is somewhat comical considering how they treated the OP today.

 

[FLASHTOKYO]

Have they stopped allowing photos on this website?

 

[Deleted member 2457]

Have they stopped allowing photos on this website?

You can't seem to copy and paste again! You have to click on the tree icon under the comment bit, next to the A and copy the jpeg (I think I am saying this right) the file anyway in properties and insert it on the page after you have clicked on that tree icon. A bit more complicated now.

 

[FLASHTOKYO]

Result- Pansonic UK called me today apologising for all of the issues I have faced and that their Romanian call centre has not handled this well. They will be giving me a full refund!!!! Thanks for all of your help guys!!! Oh and the issue I have with the discoloration on the screen is not classed as a fault, this is apparently normal for Panasonic Plasmas.

P.s Anyone know of a good TV (not plasma) for gaming, which included 3D and is around 50"?

 

[Oldboy]

Result- Pansonic UK called me today apologising for all of the issues I have faced and that their Romanian call centre has not handled this well. They will be giving me a full refund!!!! Thanks for all of your help guys!!! Oh and the issue I have with the discoloration on the screen is not classed as a fault, this is apparently normal for Panasonic Plasmas.

P.s Anyone know of a good TV (not plasma) for gaming, which included 3D and is around 50"?

Was that as a result of you contacting them again the other day?

Either way it's a great result and I'm sure you are over the moon to get a result without having to go through legal channels, what puzzles me though is if they say it isn't a fault then why are they refunding you? I wonder if your contact with Trading Standards might explain it?

Anyway just glad you got there in the end and got a resolution :bounce:

As for potential replacements I would point you in the direction of the two sets I got my choice down to when I was shopping around just over a month ago, I was not going back to plasma and after much research and auditions I found the two best LED TVs to be the Samsung F8000 or Sony W9 so have a look at these as a good starting point. Both are available in 50 inch screen size.

 

[bigboss]

I would've suggested Panasonic VT65! The problem you faced isn't inherent to plasmas, & you can look at Samsung F8500 plasma. Otherwise, Oldboy's suggestions are excellent. Whatever you choose, buy from John Lewis only. Their customer service is second to none. All their TVs come with a 5-year guarantee, and they also price match. No wonder John Lewis has hit record £4.7 billion sales in just 6 months. If only others could learn something from it.....

 

[FLASHTOKYO]

Apparently it's because the complaint went on too long. Thanks both are LED's fast enough for gaming?

 

[FLASHTOKYO]

The Samsung seems quite pricy - What about this one Samsung UE46F6740

 

[kitkat]

My Panasonic plasma has a slight pink colour on black and white programs, its very slight and was like it from new but as its so slight and only on black and white films its never bothered me, but I have heard this is normal for plasma's

 

[D3CYPH3R]

Apparently it's because the complaint went on too long. Thanks both are LED's fast enough for gaming?

If gaming is high on the list the Sony 47W805 has been recorde as having low input lag which is good for gaming.

 

[Oldboy]

Apparently it's because the complaint went on too long. Thanks both are LED's fast enough for gaming?

Interesting...oh well at least you got a positive result but that's a new one on me about the complaint going on too long, Panasonic have a reputation for being as stubborn as a mule with TV issues.

Yes both of the TVs I suggested are ideal for gaming and I have had no issues with my Samsung 55F8000, the Sony W9 carries the smallest lag of any LED TV on the market though so if gaming is a priority you might want to check that out. Be warned though that unless you sit head on to the TV the image washes out badly and two people sitting on a sofa can see very different contrast levels so audition first.

I had the same requirements as you when looking for a new TV and the Samsung was the best all rounder but others may suit you better, the other Samsung you pointed too seems reasonable but look for a review of it before you commit.

As others have said use John Lewis and do some research to get the price down...for example I paid £1,646 in the end for my 55F8000 after price match and cash back, in store and online the price is £2,399! It pays to shop around but be careful as the price match T&C's for John Lewis to price match are very specific.

Happy hunting and let me know what you find.

 

[themovierooms]

Good news

 

[FLASHTOKYO]

Decided on a sony kdl 47w805a. Low lag at 6 and a bargain from John Lewis at £999.00. Fingers crossed it will be ok.

 

[Alantiggger]

:doh: I'd have bought a Samsung myself.