cant belive it! i get up today, turn on tv and its DEAD!! the power light just blinks 10 times then stops.. i have rang comet and they are sending a engineer round on monday wich i thinks discusting as they should have the resources to send someone out today. my question is can i demand a replacement or even a refund and say no to the repair?? the TV is only two and half weeks old.
Panasonic TX-P50VT20 BROKEN!!!
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i think im right in saying that , yes , you can ask for your money back ..
its only two and a half weeks old , yea im pretty sure your entitled to a full refund ..
its only two and a half weeks old , yea im pretty sure your entitled to a full refund ..
michael hoy
Well-known member
razorgrass:cant belive it! i get up today, turn on tv and its DEAD!! the power light just blinks 10 times then stops.. i have rang comet and they are sending a engineer round on monday wich i thinks discusting as they should have the resources to send someone out today. my question is can i demand a replacement or even a refund and say no to the repair?? the TV is only two and half weeks old.
Razorgrass,
Refuse the engineer fix and ask for a replacement.
My first Panasonic died, Comet tried to force a repair on me, however after contacting Panasonic they said Comet must replace the TV if that is what I wanted.
Comet just need to contact Panasonic for a returns authorisation and you should receive a new TV from Comet.
Razorgrass,
Refuse the engineer fix and ask for a replacement.
My first Panasonic died, Comet tried to force a repair on me, however after contacting Panasonic they said Comet must replace the TV if that is what I wanted.
Comet just need to contact Panasonic for a returns authorisation and you should receive a new TV from Comet.
Ravey Gravey Davy
Well-known member
Seconded- phone them up and refuse an engineer visit to repair.He can come and diagnose it is faulty but no repair. Tell them he can bring a new one if he wants but the moment you accept the first repair, it might make it more difficult to get an exchange if something else goes wrong.(it will still be within your rights,but it may be more of a hassle.)
thanks michael/max/ravey - i definitely am going to go down the replacement/refund rout! am not spending £2000 on what is going to basically be a refurbed TV.
michael hoy
Well-known member
I'd demand a replacement.....
Does that make it a 3* tv now
I'll get my coat.............................
Does that make it a 3* tv now
I'll get my coat.............................
You can demand a refund and if you purchased the TV online rather than in person at a store - you will be also covered by the distance selling regulations.
If you come unstuck, I would contact Consumer Direct. Here is a good link: http://www.consumerdirect.gov.uk/after_you_buy/
If you come unstuck, I would contact Consumer Direct. Here is a good link: http://www.consumerdirect.gov.uk/after_you_buy/
David Harwood:
You can demand a refund and if you purchased the TV online rather than in person at a store - you will be also covered by the distance selling regulations.
If you come unstuck, I would contact Consumer Direct. Here is a good link: http://www.consumerdirect.gov.uk/after_you_buy/
thanks. i might just go down the refund rout and go somewhere else. i have had nothing put problems with them i'd still be waiting for the TV if i had not rang them (been waiting 5 weeks already) they said "no delivery date on there system" i got it two days later after i rang them though.
You can demand a refund and if you purchased the TV online rather than in person at a store - you will be also covered by the distance selling regulations.
If you come unstuck, I would contact Consumer Direct. Here is a good link: http://www.consumerdirect.gov.uk/after_you_buy/
thanks. i might just go down the refund rout and go somewhere else. i have had nothing put problems with them i'd still be waiting for the TV if i had not rang them (been waiting 5 weeks already) they said "no delivery date on there system" i got it two days later after i rang them though.
Torres09:
I'd demand a replacement.....
Does that make it a 3* tv now
I'll get my coat.............................
definitely! not just because its broke either....
I'd demand a replacement.....
Does that make it a 3* tv now
I'll get my coat.............................
definitely! not just because its broke either....
getting a full refund - they tried the "well you have had your TV more than 28 days so a fix is the only option"!!!! errmmmmmmm!!! it took you 5 weeks to deliver it so how do you work that one out???????????? yer can work then rest out for you self!! dont go comet.....
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