RodhasGibson said:Well wheres the report then or have you fallen asleep,watching it so closely
Been a bit busy, sorry, but report below
RodhasGibson said:Well wheres the report then or have you fallen asleep,watching it so closely
bigboss said:If it affects your normal viewing, then maybe you should. But if it's seen from an angle you're never going to watch the TV from....
Oldboy said:bigboss said:If it affects your normal viewing, then maybe you should. But if it's seen from an angle you're never going to watch the TV from....
I wouldn't say it ever affects my normal viewing and the TV will never be viewed from the angle at which the problem arises so there in lies the question...is it anything I should worry about? My only concern is that it may become an issue in the future but then it's covered by a John Lewis 5 year warranty that doesn't seem to cover this issue therefore if I'm worried about it I should return it now whilst it's in the no quibble returns period no?? :?
rocketrazor said:Oldboy said:bigboss said:If it affects your normal viewing, then maybe you should. But if it's seen from an angle you're never going to watch the TV from....
I wouldn't say it ever affects my normal viewing and the TV will never be viewed from the angle at which the problem arises so there in lies the question...is it anything I should worry about? My only concern is that it may become an issue in the future but then it's covered by a John Lewis 5 year warranty that doesn't seem to cover this issue therefore if I'm worried about it I should return it now whilst it's in the no quibble returns period no?? :?
what have you decided to do mate?
Oldboy said:rocketrazor said:Oldboy said:bigboss said:If it affects your normal viewing, then maybe you should. But if it's seen from an angle you're never going to watch the TV from....
I wouldn't say it ever affects my normal viewing and the TV will never be viewed from the angle at which the problem arises so there in lies the question...is it anything I should worry about? My only concern is that it may become an issue in the future but then it's covered by a John Lewis 5 year warranty that doesn't seem to cover this issue therefore if I'm worried about it I should return it now whilst it's in the no quibble returns period no?? :?
what have you decided to do mate?
I contacted Samsung UK via phone who asked me to take photos of the issue and email them to technical support, I figured this was the best thing to do before contacting John Lewis again. Samsung called me on Thursday after I emailed the pics on Tuesday and after a lengthy discussion in which they tried to treat me like a simpleton and were swiftly put in their place I was finally told that the issue would be deemed "within tolerance" if a Samsung approved engineer came out to look at it as it's not visible from my viewing angle.
Therefore I have claimed back my price match from John Lewis which was paid into my account today and I'm keeping the TV. It still annoys me that at certain angles it's visible but the main thing is that from my viewing position you simply never see it which is the most important thing and that is an end to it although I'm not entirely convinced in all honesty and expected more from a premium TV.
HDTVfan said:If i have to be totaly honest as i said in my previous post i can not see what your issue is..........all LCD/LED panels will lose detail add artefacts when viewed off angle?
rocketrazor said:fingers crossed it doesn't stray into your viewing angle.
enjoy your tv mate
Oldboy said:HDTVfan said:If i have to be totaly honest as i said in my previous post i can not see what your issue is..........all LCD/LED panels will lose detail add artefacts when viewed off angle?
I thought I was very clear what the issue is, no?
All I'm concerned about is if the issue strays into my viewing angle, it could be indicative of an issue I may get in the future which is why I contacted Samsung. Better to get clarification now than to regret not swapping the TV when I had the opportunity.