GSV Ethics Gradient
Moderator
Sainsbury's. Ordered food to collect for our anniversary do on Saturday. Let us know at half five on the Friday that some things were unavailable, meaning a separate trip in the morning. You then have to chase up the refund - it isn't generated automatically as everywhere else seems to, and despite in store customer services saying that is what would happen. Rang and the recorded message said they were too busy to answer. Replied to the order email and the auto reply sent me to a set of FAQs at their website with none being any use. Then 15 mins on hold being told how important my call is. I then had to tell them what they hadn't delivered. Not how things should work!
