Plagued with problems on the Sony Bravia KDL- 40W4500

[Anonymous]

Kitjunky:Martin GmanI can agree with this , when my set is cold there is no issue. after 2 1/2 hours its doing my head in . Comet engineer coming Monday, im not feeling very hopefull though going by the responce from there support desk. Why do they have to make getting an exchange sooooo hard.

I can feel your frustration mate, they are quick to take your money for the product but if you get a lemon its a up hill battle. Also some engineers see what they want to see!! I hope mine is 'with the program' so to speak as some of them are pretty useless. Fingers crossed for us both mate.

 

[Anonymous]

The trouble is I dont know about your set but mine is even affected by the ambiant room temperature. Its been really cold the last few days and the problem has nearly dissapeared again, It did this before Christmas when it was cold then came back with vengence when it warmed up again. Im praying the weather will warm up on monday lol. This is a ridiculas situation isnt it. I must say though that when its working properly Its a STUNNING picture though

 

[Anonymous]

Kitjunky:The trouble is I dont know about your set but mine is even affected by the ambiant room temperature. Its been really cold the last few days and the problem has nearly dissapeared again, It did this before Christmas when it was cold then came back with vengence when it warmed up again. Im praying the weather will warm up on monday lol. This is a ridiculas situation isnt it. I must say though that when its working properly Its a STUNNING picture though

Turn your heating up Kitjunky lol!!, mine is bad when the set warms up after a hour or two. Is your set a 09/2008 serial batch code? have a look on the back sticker mate, apparently these were made in Spain and everyone has this problem.

 

[Anonymous]

10/2008 made in spain. But then my old 32V2000 was made in spain and they were notorious for clouding yet mine was perfect. The panel lotery eh lol

 

[Anonymous]

All Liquid Crystal Displays are affected by temperature, it is a known scientific fact. LARGE variations of temperature can affect the contrast and viewing angle. This said, I would assume most modern branded TV's would incorporate some sort of temperature compensation control internally to aviod any problems. Just make sure yours is not situated next to a radiator or in a place where you could get big swings in temperature. If moving the TV doesn't help then you may have a fault.

My W4500 was made 10/2008 in Spain and luckily I only have a minimal "torch" effect.

 

[Anonymous]

hdmad:
All Liquid Crystal Displays are affected by temperature, it is a known scientific fact. LARGE variations of temperature can affect the contrast and viewing angle. This said, I would assume most modern branded TV's would incorporate some sort of temperature compensation control internally to aviod any problems. Just make sure yours is not situated next to a radiator or in a place where you could get big swings in temperature. If moving the TV doesn't help then you may have a fault.

My W4500 was made 10/2008 in Spain and luckily I only have a minimal "torch" effect.

"and luckily I only have a minimal "torch" effect" so you have a set that is 80% that it should be. Take it back and get a 100% one! or maybe money is no object?

 

[Andrew Everard]

Martin Gman, while we can understand your frustration will you PLEASE stop attacking other members.

 

[Anonymous]

Depends on what minimal actually means!? Can't say I have felt the need to take the set back. For my viewing content and conditions they pose no problem. They are only, and barely, visible when there is a completely blank screen.

 

[Anonymous]

hdmad:Depends on what minimal actually means!? Can't say I have felt the need to take the set back. For my viewing content and conditions they pose no problem. They are only, and barely, visible when there is a completely blank screen.

Sorry Andrew but I wasn't attacking anyone, maybe it came across like that? hdmad it could get worse so take advantage of your warranty, the earlier the better.

 

[Andrew Everard]

Martin Gman:Sorry Andrew but I wasn't attacking anyone, maybe it came across like that?

Yes, rather...

 

[Rorschach]

Martin Gman, did you not get a warranty?

 

[Anonymous]

Rorschach:Martin Gman, did you not get a warranty?

Yes, the decider is next week when the engineer comes to view, I will let everyone know what Sony says about this and what they do to resolve the issues.

 

[Rorschach]

If it was me, the thing would've been back to the showroom and the money back in my bank. Good luck with the engineer. Are you paying for it?

 

[Anonymous]

Rorschach:If it was me, the thing would've been back to the showroom and the money back in my bank. Good luck with the engineer. Are you paying for it?

Rorschach, if you read this thread I mention that I bought it online from Cheapelectricals.co.uk. This outfit has NO customer service skills. They gave me the Sony customer service telephone number and thats it.

 

[Rorschach]

Well, that's what the warranty is there for, as bad as their customer service skills might be, it's still a warranty. Use it to it's full advantage, you've paid for the care of your tv, your tv isn't going to move itself, use your warranty and refund or replace the damn thing.

 

[Anonymous]

The Sony 12 month guarantee is a repair guarantee, so the engineer sent by Sony (from one of their service agents normally) will not be in a position to offer a refund or a replacement. If a repair can be carried out, they will take the tv to their workshop, fix it and bring it back. If a replacement or refund is required, that will only be given (or not) by the original retailer. Unfortunately, the choice of retailer (presumably because of a low price) could prove critical in determining whether there is a happy outcome in this case.

 

[ElectroMan]

A warranty or guarantee is largely irrelevant in law (that's why they say 'this does not affect your statutory rights').

In any event, it's the dealer's responsibilty for stuff they sell, not the manufacturer's. Of course, if they don't regard it as a fault, then you might have to resort to Trading Standards, or threaten action under the Sale of Goods Act in the Small Claims Court...

 

[Rorschach]

ElectroMan:

A warranty or guarantee is largely irrelevant in law (that's why they say 'this does not affect your statutory rights').

In any event, it's the dealer's responsibilty for stuff they sell, not the manufacturer's. Of course, if they don't regard it as a fault, then you might have to resort to Trading Standards, or threaten action under the Sale of Goods Act in the Small Claims Court...

Sorry, this is the sort of thing i was thinking about, thanks.

 

[Anonymous]

English law states that if a product purchased develops a fault within 6 months then it is deemed that the fault was present at the time of purchase. It is the sellers obligation to prove otherwise. You are entitled to a full refund, replacement exchange or repair under SOGA 1979.

 

[Anonymous]

Ginder:English law states that if a product purchased develops a fault within 6 months then it is deemed that the fault was present at the time of purchase. It is the sellers obligation to prove otherwise. You are entitled to a full refund, replacement exchange or repair under SOGA 1979.

Thanks for that Ginder.

 

[Anonymous]

First Post, So Hi All....

Clare has pointed out about 3 times that this problem isnt evendent when the screen is collaborated properly... Not that there set didnt have the problem, just more than likely there backlight wasnt on anything above 2.

So what are peoples backlight settings on the tv?

Everyone i know who has this set, and has set it up correctly has no issues... And im talking about some fussy people..

Im just returning my supposidly fantastic Panasonic Plasma... After its Soft image, Not Great Blacks and Green Ghosting really put me off... From every set ive seen, this Sony has far better blacks than the Panasonic.

So whats your backlight readings guys.. i feel this tv is getting a tough time...

 

[Anonymous]

You cant calibrate out backlight bleed if its there its there! Turning the backlights down will maybee make it less noticable but its still there! unless you have some method of calibrating differnt areas of the screen independently?

 

[Anonymous]

backlight set at 3 which is fine. Any higher than this and bleed becomes noticable but only during really dark scenes and only during the evening. During daylight hours I can have b/l on max and not notice any bleed whatsoever. The TV is gettting a tough time, which is a shame as it's a great set.

 

[Anonymous]

garethwd, I get what your saying.. But im talking about the visibility of the Bleed. Not completely eradicating... Although many people are saying that it is fading with time...
I just think too many people have got the backlight on too much in lowlight conditions.. Yes, it would be perfect if there was non.. but isn't this a trait of LCD....?

If you happy with it keep it, if not, complain and get another set.. Id be bonkers to go and get another Panasonic plasma after my last, but I bet people will, then complain about the same faults....

I'm not having a pop at anyone here, but this TV is one of the best for the money out there. As What HIFI, HDTV TEST, HCC have all said.

Its these threads that made me go back to plasma... Which after the sharpness of a Sony for 3 years, just didn't cut the mustard.. I even think my folks Kuro doesn't look as good ... but that's another story.. lol

Feel free to shoot me down... Its all imho

 

[Anonymous]

im returning my 40w4500 i have got it on backlight minimum and light sensor on and its still visible in the right corner. its a real shame cus other than that its a great tv more than a match for my pioneer 428xd . im swapping for a samsung le40a856 i only hope its going to be as good as the sony.