KEF Customer service ???

[hifi]

I recently contacted Kef uk about these speakers one of the units have failed i asked if there is a replacement NO REPLY ? has any 1 else had any experince with KEF ? I liked the sound , SUCH A SHAME . Not sure if its worth contacting them again .? in know there old like me lol .

 

[nads]

It does depend on where you are. In the UK your contract is with the retailer. You often find the maker(distributor) is not set up to deal with the public.

 

[nopiano]

You’ll find at least couple of recent threads where KEF have provided replacement parts gratis. One was a strange ‘rip’ on a LS50 and I think the other was an old subwoofer.

Kef ls50 meta cone cracking

I have a pair of Kef ls50 meta speakers bought in October 2021,noticed this morning that the meta cone has cracked in one place and showing signs of cracking in other areas. I will contact my supplier to get it sorted under warranty, but am interested in what might have caused the problem. The...

forums.whathifi.com

Looking for some advice for a full hifi system

I am quite new to the world of hifi, and looking for a complete set up that i can use both as pc audio (gaming and movies) as well as streaming over WiFi (preferably tidal). My current set up consists of a ls50 wireless pair and a kef r400b subwoofer. Now the speakers stopped working and they...

forums.whathifi.com

 

[Al ears]

Agree with @nads you're better off approaching them through a dealer.

 

[James105]

I contacted them direct a few years ago by phone regarding a failed sub, I was very impressed, I have all Dali speakers but my next sub will be another KEF based on the customer service.

 

[Pistolpete1]

My experience with their customer service has always been a very positive and productive one.
I'm seen many suggest similar too.

Hopefully they will be in contact shortly, otherwise try again 👍

 

[hifi]

My experience with their customer service has always been a very positive and productive one.
I'm seen many suggest similar too.

Hopefully they will be in contact shortly, otherwise try again 👍

Thanks

 

[hifi]

It does depend on where you are. In the UK your contract is with the retailer. You often find the maker(distributor) is not set up to deal with the public.

thanks for that worth knowing !

 

[bigboss]

I would suggest you reach out either via social media (Twitter, Facebook etc.) or directly call them. Many companies have an active presence on social media and are very responsive when contacted through there.

Monitor Audio were very helpful when I called them with a query few years ago.

 

[hifi]

Thanks a lot , i will call them .

 

[davidf]

Emails can get lost.

 

[hifi]

Found these on Ebay but are they genuine Kef they are not chaep what you all think?

 

[nopiano]

They look genuine from the stickers, but they’ve got a dented tweeter. There’s another one with no tweeter dome at all, and a really good looking one from the USA. Not that I’m suggesting you buy it, but the comparison is useful learning.

Is this the part you need? Have you contacted KEF?

 

[hifi]

hi there
Yes its the part i need didnt notice there s a dent ! I emailed kef uk a few weeks ago and have no reply wheres the the 1 from USA ?

 

[nopiano]

hi there
Yes its the part i need didnt notice there s a dent ! I emailed kef uk a few weeks ago and have no reply wheres the the 1 from USA ?

KEF iQ1 iQ5 iQ6c speaker 5 1/2" Uni-Q Driver SP1532 | eBay

Find many great new & used options and get the best deals for KEF iQ1 iQ5 iQ6c speaker 5 1/2" Uni-Q Driver SP1532 at the best online prices at eBay! Free delivery for many products.

www.ebay.co.uk

 

[Din5]

Just keep looking on the net for iQ 1 or iQ5 (maybe 6 also ?) speakers , they will turn up for sale in the UK.

 

[Din5]

According to the KEF site, the iQ1 and iQ5 use the SP1352 UniQ driver. There is a pair of used iQ1 speakers on sale on the Bay at the moment. Let us know how you get on..

 

[hifi]

According to the KEF site, the iQ1 and iQ5 use the SP1352 UniQ driver. There is a pair of used iQ1 speakers on sale on the Bay at the moment. Let us know how you get on..

Thanks i keep looking .