Cyrus reliability and customer service?

[jjbomber]

You were screaming for action (and for free compensatory CD5i players and half price vouchers) in the middle of Naim's annual Christmas leave on the 28th December.

I wasn't screamiing. It is physically impossible to scream with your tongue in your cheek.

It seems that, because you have a Naim amp, you take all criticism of Naim personally. I have got 4 Naim amps and I don't. So get over it. Naim have a problem with reliability and it is only fair that it is brought to potential customer's attention. In this area, Naim customer service is non-existant. The sales rep for South Wales simply refuses to call to Audio-t, the local dealers. The service is hopefully better in the rest of the country.

 

[char_lotte]

I have had Cyrus eqiupment for many many years. Original Mono x's and a cd7q . Never had any problems at all.
Lovely professional company to deal with.

 

[amro200]

I have many Cyrus boxes, some bought new and some used and never had issues so far with them, I haven’t had to send any for repairing/servicing but each time i contact Cyrus for enquiries or advice they were very helpful, quickly responding in a very professional manner.

A lot of Cyrus users are happy with the reliability and services and still trading a very old Cyrus equipment fully functioning, you can get good advice in the (Cyrus Unofficial forum).

That being said I find the comparison between Cyrus and Naim sound more like chalk and cheese, both has its own characteristics, to my ears I didn't like the Naim sound and i would choose Cyrus at any given level of price.

you wouln't go wrong with either, but only you can decide after listening.

 

[DandyCobalt]

I've been slowly building up and upgrading my Cyrus system for a couple of years.

The CDXTSE+ has been great - no problems at all with disc errors etc - very reliable and great sound.