Cyrus Cd8 SE 5 units and will not play !!!!!!!

[admin_exported]

I am now on my 5th CD8SE player in the past year due to swop sat 12 December at Audio T Bolton. The first one I got was full of distortion sent back horrible pit fall of being an early adopter. The second unit skipped but I put up with it for a while,drove me potty got fed up of it skipping returned to dealer for software update. No joy just the same, new unit no 3 very noisy main motor what a din. Unit no 4 started skipping back to Audio T. New unit 2010 model ok for 3 weeks now disc error and at times will not play. I am not holding out much hope on unit no5 it seem after a few weeks of use and a bit of wear takes place it will not play. The unbelievable bit of this is my dealer has been very understanding and loans me a CD6s and it plays all discs !!!!!!

There is no pleasure in trying to listen to my collection because you do not know what it’s going to do next time you put a disc in.

A £1000 for a player that has so many problems is totally unacceptable. I have been a Cyrus fan for a few years now and have over £6000 worth of Cyrus gear plus £750 on Clearer audio mains leads. If this unit goes the same and I am sure it will I will trade it in along with the psxr, cut my very expensive losses and go for a Naim Cd5XS.

Cyrus needs to get this sorted quickly I would not recommend this player to anyone. What hi-fi gives the player a superb rating fair enough but they are not using it on a daily basis. With all the problems can the magazine confront Cyrus about this?

 

[Anonymous]

Bloody rubbish and totally unacceptable!!!

 

[Anonymous]

omegaman:

What hi-fi gives the player a superb rating fair enough but they are not using it on a daily basis. With all the problems can the magazine confront Cyrus about this?

Maybe they need to start giving ratings for reliability, especially with the Cyrus SE models......this has been going on and on and on.....

 

[Frank Harvey]

Cyrus certainly do need to get this sorted. We were led to believe the problems were sorted with the new Plus versions, but obviously there are a still a few leaking through. It's due to CD's that perform outside of the paramaters set for CD.

Once this is fully sorted they'll have an extremely strong line up.

 

[Anonymous]

Hi omegaman.

Was one of the five a "plus" cyrus ?

 

[Anonymous]

And to think I almost went for the CD 8 SE......phew! http://www.postsmile.com/

 

[Anonymous]

Hi aka47

it is one of the plus ones and still problems aahhhhhhhhhhhhhhhhhh

 

[Anonymous]

omegaman:I am now on my 5th CD8SE player in the past year
Your story of trying to purchase a useable Cyrus CD player is comparable to my own. I have also had five faulty units, and I'm now awaiting the sixth. There is a delay because of Cyrus' inability to even get the paint finish consistent. The current batch of cases are finished in a MUCH lighter shade of Quartz Silver for some reason. See the Cyrus - shades of Quartz Silver? thread for images. Many other purchasers have similar tales of problems too.

See these threads;
Cyrus "SE" CD player troubles.
Looking for CD player now
Can anyone with a cyrus cd8se load 120mm or more discs???
How does the Cyrus 8 SE sound with some hours on it?
Cyrus CD8SE Problems - Quandry?
Cyrus - shades of Quartz Silver?

With all the problems can the magazine confront Cyrus about this?
Some members of the What Hi-Fi team did make a visit to the Cyrus factory some time ago. Unfortunately, we never did get to hear any of the details of this visit.

 

[Anonymous]

david what you say might be true but theres a stack of other players that manage to play non standard cds without a problem and that has been the case for many years

 

[Anonymous]

Hi jtein

I would maybe wait another year for Cyrus to sort it out but bear in mind they hve been testing it for 18 months and still problems. I went to the Manchester show recently and spoke to the sales person and he said they knew the customers who were having problems and would change the unit for the + 2010 model. Once the unit comes up with errors it will not read discs again all my cds are bought items and cared for. I pamper my gear but I will keep you posted on unit no 5 over the next few weeks I burn them in for a week. This last unit would not play on repeat cd for long before it stopped ......... start as you mean to go on .......................

 

[Anonymous]

Hi omegaman, may I know why are you holding out on the Cyrus despite the problems? You could add a few hundred quid and get yourself a Primare CD31. It's solidly built and sounds solid too. Hehe!

 

[Clare Newsome]

Quenzer:omegaman:I am now on my 5th CD8SE player in the past year
Your story of trying to purchase a useable Cyrus CD player is comparable to my own. I have also had five faulty units, and I'm now awaiting the sixth. There is a delay because of Cyrus' inability to even get the paint finish consistent. The current batch of cases are finished in a MUCH lighter shade of Quartz Silver for some reason. Many other purchasers have similar tales of problems too.

See these threads;
Cyrus "SE" CD player troubles.
Looking for CD player now
Can anyone with a cyrus cd8se load 120mm or more discs???
How does the Cyrus 8 SE sound with some hours on it?
Cyrus CD8SE Problems - Quandry?

With all the problems can the magazine confront Cyrus about this?
Some members of the What Hi-Fi team did make a visit to the Cyrus factory some time ago. Unfortunately, we never did get to hear any of the details of this visit.

I can assure you we've shared any information we've had to date, plus continued to make Cyrus aware of these threads and the apparent issues some users have had (we use our Cyrus kit every day, with no problems, BTW).

Such feedback has obviously resulted in Cyrus making both software and hardware updates to address these issues. Worrying to hear there are still problems with the newer models, though: again, not the case with the factory-sealed units we just had in.

Will go back to Cyrus and see if there's any further update.

 

[hammill]

Clare Newsome:

Quenzer:omegaman:I am now on my 5th CD8SE player in the past year Your story of trying to purchase a useable Cyrus CD player is comparable to my own. I have also had five faulty units, and I'm now awaiting the sixth. There is a delay because of Cyrus' inability to even get the paint finish consistent. The current batch of cases are finished in a MUCH lighter shade of Quartz Silver for some reason. Many other purchasers have similar tales of problems too. See these threads; Cyrus "SE" CD player troubles. Looking for CD player now Can anyone with a cyrus cd8se load 120mm or more discs??? How does the Cyrus 8 SE sound with some hours on it? Cyrus CD8SE Problems - Quandry? With all the problems can the magazine confront Cyrus about this? Some members of the What Hi-Fi team did make a visit to the Cyrus factory some time ago. Unfortunately, we never did get to hear any of the details of this visit.

I can assure you we've shared any information we've had to date, plus continued to make Cyrus aware of these threads and the apparent issues some users have had (we use our Cyrus kit every day, with no problems, BTW).

Such feedback has obviously resulted in Cyrus making both software and hardware updates to address these issues. Worrying to hear there are still problems with the newer models, though: again, not the case with the factory-sealed units we just had in.

Will go back to Cyrus and see if there's any further update.

Clare, Which has a policy of not recommending products that are unreliable even if they come top in their tests - for years they refused to recommend Dyson vacuum cleaners for this reason. If I simply read my latest copy of What Hifi and did not participate in this forum, I would see the Cyrus 6 and 8SE are 5* players - I would have no idea that they were unreliable, inflexible about which CDs they play and not even consistantly the same colour. Surely you should remove the recommendation.

 

[Clare Newsome]

But we've yet to encounter a player with these problems - either in our test rooms or in 'the wild'; and there continue to be few (if any) rivals to match the Cyrus' performance.

I'm not doubting there have been some people with faulty units (as there are of any consumer electronics product), and - as mentioned - it's an issue we continue to pursue.

If we can find evidence that this is a geniunely widespread issue that persists in its severity/frequency (as opposed to a few, understandably vocal individuals) we will of course consider amending our stance, just as we did for other products including the Arcam AVR-600 and Sony's entire Bravia TV range (the latter always mentioning the backlight issues that have plagued both us and many others).

 

[Miker]

My Cyrus CD8x started screeching at me in late August. As it had to go back to Cyrus under warranty, decided to upgrade to a CD8SE which was delivered in October. So far, no problems but fingers crossed. BTW the silver paint of the new 8SE matched my existing kit.
CD8SE/Psxr ] - Prevs2/Psxr - 2*XPower - Spendor S5e
LP12 - Rega Fono ]
Cyrus interconnects and Nordost Super Flat Bi-wire speaker cable

 

[Anonymous]

Miker:BTW the silver paint of the new 8SE matched my existing kit.
As you appear to have had your 8x upgraded to 8se specification then the same case will likely have been used. Cyrus upgrade the inards of your existing 8x unit.

 

[Anonymous]

Clare Newsome:I can assure you we've shared any information we've had to date, plus continued to make Cyrus aware of these threads and the apparent issues some users have had
OK, well that's good to hear anyway.

Worrying to hear there are still problems with the newer models, though:
It certainly is. You'd think by now Cyrus could have streamlined their operation to have a VERY low precentage of failures.

Will go back to Cyrus and see if there's any further update.
Also good to hear.

 

[Anonymous]

Clare Newsome:But we've yet to encounter a player with these problems -
May I ask if you've encountered any variation with the paint finish of any of the Cyrus units you've recently reviewed?

Awards 2009 issue, page 113, CD8se.
Nov 2009 issue, page 66, 8XP.

Of course it's difficult to judge from photographs printed in a magazine, but I've reason to believe that these are of the lighter finish. The last 8se unit I had was VERY light compared to my other five Cyrus units. The fact that Cyrus continue to build product into cases that are finished in a totally different shade of Quartz Silver shows contempt for their customers.

Cyrus audio systems are likely to consist of more units than most, and in light of this, it is even more imperative that they are able to give a consistent colour match for their products.

Have you compared the two units mentioned above side by side with units you've had from say six to twelve months ago?

 

[6th.replicant]

Clare Newsome:... (we use our Cyrus kit every day, with no problems, BTW)...

I'm not suggesting any collusion by WHFS&V?, but it's curious that the kit supplied to specialist media never seems to have faults. Makes you wonder if manufacturers supply 'special' versions for the press?

Somewhat further down the scale, a few years back I had similar woes with the Tosh SD70 DVD player, mine had freezing issues - a scan of various forums revealed that my experiences were not unique - 4 replacements later I gave up & bought a Denon (which was trouble-free). The Tosh SD70 was a highly acclaimed 5* product, yet none of the mags had any such problems with their demo versions.

Of course, the car industry is notorious for supplying test vehicles that are 'special'. For example, the Octavia vRS on Skoda's press fleet raised eyebrows because it consistently posted unexpectedly swift 0-60s, then a journo realised that its VW Group 1.8-litre turbo engine's spec was that of the Audi TT's - 218bhp instead of the vRS's standard 180bhp.

 

[Clare Newsome]

Well the Cyrus units we've had have been factory-sealed standard stock - AND we've tested units in dealerships, too....

And then there's the Sony TVs I mentioned earlier - around half the sets supplied by Sony this year have had the backlight bleed issue. And the Arcam review-unit receiver that developed the same issues as consumers were facing.

If we had any reason to suspect a product had been in some way altered, borrowing or buying a unit from a retailer (both of which we do on occasion, for a range of reasons) is easy enough.

 

[6th.replicant]

Clare Newsome:
... If we had any reason to suspect a product had been in some way altered, borrowing or buying a unit from a retailer (both of which we do on occasion, for a range of reasons) is easy enough.

Reassuring to know, thanks.

 

[Anonymous]

Hi Clare

Thanks for reply regarding cd8se problem.

Every unit I have received from my dealer has been factory sealed and a new serial number. I have tried this evening to play a brand new Karl Jenkins triple cd sealed from the supplier and the player will not play it. First it says disc error and rejects it so you try again same result. You have to pull the plug and try again if it does take in the disc and manages to read the table of contents when you press play it shows the play symbol in the display but does not play.

Pressing the play key again just shows pause in the display press again and the display shows play but no music. This can happen several times and requires you to pull the plug before the disc will eventually play. I went on a factory tour a year ago and the person showing me round did say they were having a few technical problems and they would be addressed.

So a player that's been in production for around 2 years and the latest 2010 model with new slot has a multitude of problems beggars' belief and is surely an embarrassment to Cyrus. Don't get me wrong I have been a Cyrus fan for a few years and have in excess of £ 6500 worth of Cyrus gear but now I do not trust or like the player. I never though I would dislike what could be a Great British product but I do.

I will pick up on Saturday a brand new replacement unit from my dealer this Saturday they have given me sterling service. If this goes the same way it's time to call it a day and purchase a Naim unit something that will play music...... Oh by the way I have recorded on my camera exactly what the player does if you would like to see it just let me know I am sure you will find it bewildering and entertaining. Perhaps I will upload it to you tube..... Watch this space...

 

[Anonymous]

omegaman:I went on a factory tour a year ago and the person showing me round did say they were having a few technical problems and they would be addressed.
It would appear that Cyrus are STILL having problems with their "superior" SE platform.
The latest CD8se unit has just failed, this the sixth unit!
The sound became broken and spitty, it was more and more difficult to load a CD without the player giving a "Disc Error", until the unit finally failed altogether, it not being possible to load a disc. This is the exact same failure as a previous unit I'd had. The player goes back to the dealer tomorrow.

I couldn't recommend Cyrus CD players, and in fact, I'd go so far as to say that it is easily the worst british hi-fi product I have ever owned in my 46 years of my hi-fi hobby!

 

[matthewpiano]

Absolutely unacceptable. Cyrus kit isn't cheap and is capable of brilliant performance but if you can't consistently play your CDs what use is it?

I wouldn't even consider buying a current Cyrus player at present, no matter how many awards they win. Maybe it is safer to buy one of the pre-SE platform models lightly used instead.

 

[Crossie]

Me too. Brilliant cdp's... but disc errors, won't play all cd's, ejection problems even with new cd's. My cd Xt se is back at Cyrus. I am losing the faith even though I love Cyrus kit. Why will my cheap laptop play all my cd's yet an expensive Cyrus fails?

Beer never fails..............

Crossie