So I ordered the Samsung 82Q950R TV from John Lewis and got a sound bar free. Well I cancelled the TV before delivery on the website, couldn’t cancel the sound bar though because it had already been delivered I refused delivery but the man at the door insisted I take it in so I did in the end, took it to the store that day still all packaged up and they said they gave me a refund only to find out 5 days later they gave me online credit for their store instead! Cheeky ****!
Imagine if it was one of their new 8K TVs they would’ve given me credit for 55-inch frame TV costing at least a £1000 I would imagine.
michael hoy
Well-known member
Soundbar lucky it was £300 but as the voucher went through it came out as £150. But I could‘ve sold it for that easily.
I ended up buying 4 discounted tops on the website and I still have £7 credit but looking back I will not do that again! Imagine if there was something wrong with the TV and you had to return the soundbar too they will still charge you for it - very crafty!
buzz_lightclick
Well-known member
michael hoy
Well-known member
You also can’t change your mind once you have a TV and used it now. The reps in John Lewis do nothing but lie to you about their products and what they will do and not do John Lewis staff are just as bad too!
When I bought the 55-inch TV the legs were to wide for the stand so I said can I have the 65-inch instead because I know the legs would be closer together and the setup guys said they know everything about the TVs and the 65-inch is the same as the 55-inch. The Samsung rep said the TV does 8K on YouTube when it doesn’t!
buzz_lightclick
Well-known member
Yes, and we was going to get rid of the Pioneer 427xd plasma TV, but since changed my mind thinking it would not really be practical.
insider9
Well-known member
Gel, keep the plasma. I have one of the last Panasonic plasmas VT65 series. Would not dream of paying money for another TV until it dies.
My experience in John Lewis have been progressively worse by the year till the point I dont bother any more. Debenhams filing for administration today maybe this will wake retailers up
My experience in John Lewis have been progressively worse by the year till the point I dont bother any more. Debenhams filing for administration today maybe this will wake retailers up
Jimboo
Well-known member
Unless you had the product for more than 35 days you can return the item Gel. Why did they not give you your money back. They will even return any carriage costs , confused?
jjbomber
Well-known member
That's just a fiddle to write off debts and get out of contracts. Debenhams brand isn't going anywhere.
insider9
Well-known member
bigboss
Moderator
bigboss
Moderator
buzz_lightclick
Well-known member
Sounds like he ordered this one online so he thought he could return it under distance selling regs (well the sound bar as he cancelled the tv before delivery).
Actually long distance Sale of Goods Act state you have at least 7 days to change your mind as long as the product is still brand new and unopened.
Me too. They should’ve given me my money back they are just becoming seriously tight and that’s why I will not shop there any more.
No, never mate I once ask them to stop serving me in store unless I had my dad with me. But I am free to buy what I like when I like.
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