SONY KDL46hx903 IS NO LONGER AVAILABLE IN THE UK!!!!!!!!!

[Andrew Everard]

steve26351:No responce from the expert team yet who in my opinion jump to the defence mod a bit quick

We have responded several times, with the facts we were given by Sony's senior managers.

 

[sonycentre]

Well sorry to say it,but it is true also the kdl40,46,60 lxlx903 is also finished.Production has stopped on the hx903,lx903 and bdps770 blu-ray players.and we were told by the tv division at sony.as i say again pre-orders will be fullfilled.but there is no more free stock.end of.

 

[Clare Newsome]

again, that's what you've been told re supply to you - not UK supply in general

 

[sonycentre]

Well i always thought that discontinued was just that,but what would i know i only sell sony day,after day.And i dont post false statements on the forums.Im not wanting an argument.And eric kingdom is the tech for hifi/av/..and not tv.

 

[Anonymous]

sonycentre:Well sorry to say it,but it is true also the kdl40,46,60 lxlx903 is also finished.Production has stopped on the hx903,lx903 and bdps770 blu-ray players.and we were told by the tv division at sony.as i say again pre-orders will be fullfilled.but there is no more free stock.end of.

Ok, as I have started this thread let me add few Sony centre uk facts (or what they feed to me) form an email (first coherent) I have received earlier today:

Our allocation of these TV's was for our group of Sony Centres that we operate (...) This situation as I discussed with you was brought upon us by Sony UK informing us that there are no more units available and we would be allocated only a certain number.

Regarding other dealers saying that they will receive stock in the New Year, (...) I can only assume that they have also been allocated a certain number of units prior to the stock finishing and they are going to receive theirs in January where we received ours in December.

So no, Sony UK will not be fulfilling all individual orders. They are only allocating few sets to each retailer and that is it, finito, no more.

And no, it is not the end of the world. it is jus poor management on Sony's part, even worse customer care on sony centre uk and on my Santa list I have all I could think off to "complete" the new set...after being told it will be delivered tomorrow.

So no, unless the person emailing me form sony centre is incompetent, sony uk must have told you all..."not true" advising more is coming or that they will meet existing orders.

Anna

 

[Andrew Everard]

sonycentre:Well i always thought that discontinued was
just that,but what would i know i only sell sony day,after day.And i
dont post false statements on the forums.Im not wanting an argument.And
eric kingdom is the tech for hifi/av/..and not tv.

And is usually Eric Kingdon, not Kingdom, even if you clearly believe he has no clue what he's talking about. Plus we also had Tim Page in on that session, who is responsible for TV marketing.

 

[Ravey Gravey Davy]

Given WHF's close contacts and some honest feedback (amongst others) on here,would it not be better to repose the question to Sony and leave it to them to sort out.Then they can live by the sword....(if there is one)

 

[Anonymous]

Andrew Everard:

sonycentre:Well i always thought that discontinued was just that,but what would i know i only sell sony day,after day.And i dont post false statements on the forums.Im not wanting an argument.And eric kingdom is the tech for hifi/av/..and not tv.

And is usually Eric Kingdon, not Kingdom, even if you clearly believe he has no clue what he's talking about. Plus we also had Tim Page in on that session, who is responsible for TV marketing.

Well Andrew, I wonder what the answer of either mr kingdon or mr page would be today. do you think a comment "sorry all customers who have paid get stuffed, you are not getting any" would be a popular one? I doubt it. the answer today would be, that at the time to the best of their knowledge that was the situation...however, unfortunately, with regret..etc, etc.

so the fact they were talking to you, doest not mean they were...well informed - let's put it like that...or did not want to be copletly open about the situation.

Anna

 

[Anonymous]

Ravey Gravey Davy:Given WHF's close contacts and some honest feedback (amongst others) on here,would it not be better to repose the question to Sony and leave it to them to sort out.Then they can live by the sword....(if there is one)

My point exactly! they will not answer my telephone call but eitors-in-chief...they should

 

[Andrew Everard]

The answer was given a week ago, in response to a direct question from a consumer. How much more direct do you want?

 

[Ravey Gravey Davy]

Andrew Everard:The answer was given a week ago, in response to a direct question from a consumer. How much more direct do you want?

Laudable comment - a week's a long time......

 

[Anonymous]

Andrew Everard:The answer was given a week ago, in response to a direct question from a consumer. How much more direct do you want?

Andrew, with all due respect (i do not like saying it) but a week ago I was told my set will be in my leaving room tomorrow at 10 am...so yes a week is a long time...how much more direct-ly put do you want it? (without being rude) do you think i am delusional?

why would I be so cheesed off with sony and sony center? because I have nothing better to du in run up to Christmas?

Anna

 

[Andrew Everard]

Except product planning works many weeks ahead, not week to week.

 

[Andrew Everard]

annaabc:Andrew, with all due respect (i do not like saying it)

Your reluctance to give due respect is noted.

 

[Ravey Gravey Davy]

Andrew Everard:Except product planning works many weeks ahead, not week to week.

So does information and disinformation, so is it beyond the realms of WHF influence to restate the question.After all,it is in Sony's interest to put this "rumour" to bed,and educate their outlets.

 

[Anonymous]

Andrew Everard:Except product planning works many weeks ahead, not week to week.

Yes, I agree and I understand...but why take money and make a promise you cannot fulfil? it is bad managamnet i whichever way you like to look at it...for a company of this size, and of its sophistication very bad.

I would like to give you my all respect, well deserved. I only feel the phrase can be sometimes (and rightly) taken as disrespectful, something I would like to avoid.

A.

 

[Andrew Everard]

annaabc:Yes, I agree and I understand...but why take money and make a promise you cannot fulfil? it is bad managamnet i whichever way you like to look at it...for a company of this size, and of its sophistication very bad

I assume it's retailers taking the money, not Sony itself.

 

[Anonymous]

Andrew Everard:

annaabc:Yes, I agree and I understand...but why take money and make a promise you cannot fulfil? it is bad managamnet i whichever way you like to look at it...for a company of this size, and of its sophistication very bad

I assume it's retailers taking the money, not Sony itself.

my understanding is sony uk stock control is dictated by delivery numbers and times of sony uk, might be totally wrong.

Andrew let me make a point, which is neither technical, or relevant to anybody reading this, but one as a woman I will allow myself to make...

I am not a spoilt madame, who had ordered 11the telly in her 12th bedroom and is stumping her feet as she is not getting what she wants.

It was a lot of saving, some research and a promise of a new shiny, good tv (as announced by WHF)...I was looking forward to getting it! and not because i would notice black being "blacker" or crossovers being lesser, but because I wanted good quality, fun, nice Christmas watching films with my son...it was a treat..based on a false presumption sony know what they are doing.

And yes, call me naive that I still believe customer should count even to a giant like sony

a

 

[Andrew Everard]

And also dictated by the numbers a retailer chooses to order, which in turn affects the numbers the local sales companies decide to order from the factory.

As I said, Sony UK has made its position clear: if retailers have been taking orders against product they had no certainty of receiving, I think that's a problem to be raised with the retailers.

 

[Anonymous]

Andrew Everard:

And also dictated by the numbers a retailer chooses to order, which in turn affects the numbers the local sales companies decide to order from the factory.

As I said, Sony UK has made its position clear: if retailers have been taking orders against product they had no certainty of receiving, I think that's a problem to be raised with the retailers.

yes, they have been told by Sony no more, it is my point. you keep disbelieving this is the case and keep believing what they said n this forum a week ago, that more is coming in. all i am trying to say is - no there is not.

I will sound childish - Andrew you do not believe me? Call them and we can cut this therad, otherwise we can be going on like this for days.

 

[Andrew Everard]

If senior people from Sony tell us more are coming, then why should we disbelieve them? They have more knowledge than those at shop-floor level.

 

[Anonymous]

To me it does sound like Anna's retailer has been taking orders from customers without being sure of receiving them and let her down big time.

Then again why wouldn't the retailer do so, Sony's European Technical Marketing Manager and Senior Manager, Technology Marketing, responsible for TVs had promised more were on there way.

 

[Anonymous]

Andrew Everard:If senior people from Sony tell us more are coming, then why should we disbelieve them? They have more knowledge than those at shop-floor level.

Our allocation of these TV's was for our group of Sony Centres that we operate (...) This situation as I discussed with you was brought upon us by Sony UK informing us that there are no more units available and we would be allocated only a certain number.

Regarding other dealers saying that they will receive stock in the New Year, (...) I can only assume that they have also been allocated a certain number of units prior to the stock finishing and they are going to receive theirs in January where we received ours in December

Andrew this is form Area manager of Sony Centres. why would he say this, to subject himself to my....obvious display of being not happy about the situation (let's call it elegantly) why would he implicate sony uk as the guilty party? call Sony UK and tell me I was wrong and it is Sony Centres who have lost their plot. it would make me very happy, as it would mean there is more coming in and i am getting one J prove me wrong please! I beg of you let me be wrong! A woman saying she hopes she is wrong - it does not happen often

A.

 

[Ravey Gravey Davy]

There's many a voice not being heard along the line.An acceptance would be a start.

 

[Andrew Everard]

annaabc,

So, the group of Sony Centres with which you are dealing didn't order sufficient stocks - that's their fault, not Sony UK's. Sony Centres are franschises, not directly owned by Sony.

And I am not sure why you keep telling me you're a woman...