Yes, Chord cable still in stock. I believe the subs team advise around 30 days for delivery but if you've any more questions regarding your order please get in touch with customer services directly or send me your details through the "contact us" route and someone will contact you.
And again, if you feel you've had a bad experience with customer services, get in touch - our standards are high and although incidents like the one described may happen in isolation we like to deal with them. But to help you, we need more detail.