The survay was on the national news last week and out of all the different companys it was Comet who came out top with a mark of 7/10 whereas John Lewis and Argos both scored 2/10.
I remember saying to my wife wow look at their scores and to think that online I have read online that Comet were not so great for follow-up service and that the fellows on What HIFI usually say that John Lewis is good.
I wasn't saying it.... I was just passing on a survey :doh:
I'm sure John Lewis are great.... but the survey said .... (sounds like a game show)
OK, after some Googling, I found the source of this - and it's far from the headline 'news' described above.
It's not a survey, but an investigation done by Which, involving asking staff at a range of stores about a supposedly out-of-warranty fridge freezer.
They marked down stores whose staff couldn't give chapter and verse about the Sales of Goods Act - more details here
Now while it's not great if staff aren't fully up to speed on consumer rights, that's not a problem if you keep yourself informed. It's a very different situation to a company not providing great service if you do have a problem that needs fixing....