Here we go again.... GT50 with screen burn...

[BIGBERNARDBRESSLAW]

Well, I received a call from a line manager from JL this afternoon...

After much debate, he has looked at my case and agrees that it would be fruitless to send it to a second agent to look at it as:

1) It costs JL £110 + VAT for them to do this (the first agent has already billed them)

2) He thinks they won't find anything wrong (very odd when he has seen the pictures I have sent)

So, he has worked out a financial settlement for me to consider:

£1399 TV, and he thinks it should last for 6 years, so as it is 14 months old, they will give me £1100 or so for it...

hmmmmm.....

It's quite possible that I'll be in your position very soon, as I'm about to get my GT50 replaced or repaired through JL.

And, if they offered me what they've offered you, I'd snatch their hands off.

Take the money, and get yourself one of thoese tvs gel has found great prices for, but leave the plasmas and Panasonics alone.

 

[michael hoy]

I have just picked up on this thread.

I am not saying these issues do not exist but, having had various Pansonic plasma televisions over the years, I have never had IR or screen burn on any.

I have always run the panels in and ran the current set on the THX mode from day one, now used in ISF mode.

I for one am sad to see Panasonic stop making plasma, I cannot get on with LCD / LED what so ever.

 

[BIGBERNARDBRESSLAW]

I have just picked up on this thread.

I am not saying these issues do not exist but, having had various Pansonic plasma televisions over the years, I have never had IR or screen burn on any.

I have always run the panels in and ran the current set on the THX mode from day one, now used in ISF mode.

I for one am sad to see Panasonic stop making plasma, I cannot get on with LCD / LED what so ever.

I ran my GT50 in for longer than recommended and on very low contrast settings, I was ultra careful not to have any one channel on for more than an hour, I regularly used the rolling screen, AND I still have a burnt in logo in the top right of the screen.

I also have worsening dse, and a darker tint to the centre third of the screen while watching solid one colour backgrounds.

 

[Deleted member 2457]

You can get this Samsung plasma too:

http://www.powerdirect.co.uk/product/SAMSUNG-51-3D-Plasma-TV-FreeviewHD-Smart-TV-WiFi-600Hz-PS51F8500&source=AFUT

Price match with John Lewis and get the cashback deal too.

 

[MrW]

I have just picked up on this thread.

I am not saying these issues do not exist but, having had various Pansonic plasma televisions over the years, I have never had IR or screen burn on any.

I have always run the panels in and ran the current set on the THX mode from day one, now used in ISF mode.

I for one am sad to see Panasonic stop making plasma, I cannot get on with LCD / LED what so ever.

I've also got a 4 year old 42G10, it's never had any issues....

 

[jog3004]

You can get this Samsung plasma too:

http://www.powerdirect.co.uk/product/SAMSUNG-51-3D-Plasma-TV-FreeviewHD-Smart-TV-WiFi-600Hz-PS51F8500&source=AFUT

Price match with John Lewis and get the cashback deal too.

i would also recommend this option, as stated previously, I've always bought panasonic until buying the Samsung, mainly due to many issues they appear to have.

 

[BIGBERNARDBRESSLAW]

You can get this Samsung plasma too:

http://www.powerdirect.co.uk/product/SAMSUNG-51-3D-Plasma-TV-FreeviewHD-Smart-TV-WiFi-600Hz-PS51F8500&source=AFUT

Price match with John Lewis and get the cashback deal too.

i would also recommend this option, as stated previously, I've always bought panasonic until buying the Samsung, mainly due to many issues they appear to have.

I think I'd do the same.

 

[MrW]

Well, I received a call from a line manager from JL this afternoon...

After much debate, he has looked at my case and agrees that it would be fruitless to send it to a second agent to look at it as:

1) It costs JL £110 + VAT for them to do this (the first agent has already billed them)

2) He thinks they won't find anything wrong (very odd when he has seen the pictures I have sent)

So, he has worked out a financial settlement for me to consider:

£1399 TV, and he thinks it should last for 6 years, so as it is 14 months old, they will give me £1100 or so for it...

hmmmmm.....

It's quite possible that I'll be in your position very soon, as I'm about to get my GT50 replaced or repaired through JL.

And, if they offered me what they've offered you, I'd snatch their hands off.

Take the money, and get yourself one of thoese tvs gel has found great prices for, but leave the plasmas and Panasonics alone.

@BBB, the 'key' here may be the cost to JL for a repair agent to even 'look' at your TV (I'm thinking yours is outside the 12 month manufacturer warranty as well?)

A 'history' like I have (the failed GT30 14 months ago was dealt with by the same manager, he said today he authorised the replacement for the GT50) also seems to have helped

As ever, perserverence is the key, and be prepared to 'waste' an awful lot of your time before things start to move in the direction you'd like them to!

 

[MrW]

This is a real head scratcher...

I'm pretty sure I can 'tempt' JL upto £1200 as a 'refund' (it's currently £1126)

This, of course, still leaves me to find additional cash to buy a new TV which needs to have a Freesat Tuner as well as a Freeview Tuner (cables are hard wired into the wall, and I don't want a spare one flapping around, or to have to cut it off)

I did start this thread all those weeks ago adamant that I didn't want to spend any money, but this now seems inevitable.

So, do I drop back to a 46" and look at the F7000 or F8000 (price matched against Total Digital these are about on the money), or do I dig deep 5 weeks before Christmas and look at the 55" F7000?

These TV's would seem to be the sensible choice unless I have missed something somewhere along the line.

I understand that the Smart hub on the Samsung has PLEX (can someone confirm this?) which would be handy as I use it on my MBPr

Is the DLNA as easy to use on the F7000/F8000 as it is on the GT50 (which acts as a media server itself)

Or do I do the unthinkable, and get a price match on a VT65, or take my money and run towards my local Panasonic store and buy a GT60 (I think this is very very unlikely!)

 

[bigboss]

BBB, you're only making your case weaker by putting off giving a call to JL. I personally wouldn't bank on their goodwill, when this could easily have been sorted by a full swap if you reported your fault the day you decided to call JL (that was many months ago, IIRC).

 

[MrW]

BBB, you're only making your case weaker by putting off giving a call to JL. I personally wouldn't bank on their goodwill, when this could easily have been sorted by a full swap if you reported your fault the day you decided to call JL (that was many months ago, IIRC).

especially if they end up using the same settlement equation as they have for me...

£1399 divided by 72 months, then deduct the months you've owned it...

 

[BIGBERNARDBRESSLAW]

I'm still within the 12 months, and the reason for not doing it sooner was that I've been working away from home for 6 months of this year, and there's just no way I could have dealt with tvs being taken away for repair etc while not being at home for 5 days each week.

I'm sure JL will help to some degree.

 

[MrW]

I'm still within the 12 months, and the reason for not doing it sooner was that I've been working away from home for 6 months of this year, and there's just no way I could have dealt with tvs being taken away for repair etc while not being at home for 5 days each week.

I'm sure JL will help to some degree.

I'm guessing you will fall into the 'we are going to fix it first' route

Fingers crossed

 

[Deleted member 2457]

Or this one:

http://www.totaldigital.biz/index.php?main_page=product_info&cPath=43_51&products_id=4890

 

[Deleted member 2457]

If you are feeling rich this one would be a good option:

http://www.tps.uk.com/tps/home.html?product_id=1537&product_group_id=222&choice_id=149&tab_id=52&page_name=product

 

[Deleted member 2457]

Just found a really good deal:

http://www.panastore-north.co.uk

Panasonic 55VT65 price match with TPS at £1800 and get a free ipad 2 and 6 year warranty. Not bad!

 

[MrW]

Do I detect a Panasonic Plasma based theme here gel??!!

Dare I risk a third plasma?

I've found a Samsung UE55F8000 online for what can only be described as a crazy bonkers price. So I'm waiting to see what our friends at JL's NKU department think...

 

[Deleted member 2457]

Do I detect a Panasonic Plasma based theme here gel??!!

Dare I risk a third plasma?

I've found a Samsung UE55F8000 online for what can only be described as a crazy bonkers price. So I'm waiting to see what our friends at JL's NKU department think...

If I was in your situation I think I might go for the Panasonic 55ST60 at £1150 or Sansung 55 inch 7000/8000. Keep us updated.

 

[Deleted member 2457]

I think bigger the better here.

 

[MrW]

I think bigger the better here.

Kind of what I was thinking....

 

[Deleted member 2457]

I think bigger the better here.

Kind of what I was thinking....

Yep, I wouldn't go for the 50GT60, the 55ST60 makes more sense, and then the Samsung's at 55 inches (I will be interested to hear about this deal when you are sorted). :cheers:

 

[MrW]

Yep, I wouldn't go for the 50GT60, the 55ST60 makes more sense, and then the Samsung's at 55 inches (I will be interested to hear about this deal when you are sorted). :cheers:

It's probably too good to be true, although I have emailed the company selling it, and had more than 1 response. Reluctant to deal with anyone but JL, so hoping they price match.

If they do, this will be the deal of the century!

 

[Deleted member 2457]

Yep, I wouldn't go for the 50GT60, the 55ST60 makes more sense, and then the Samsung's at 55 inches (I will be interested to hear about this deal when you are sorted). :cheers:

It's probably too good to be true, although I have emailed the company selling it, and had more than 1 response. Reluctant to deal with anyone but JL, so hoping they price match.

If they do, this will be the deal of the century!

As long as it is an actual shop you will be fine. They can't or shouldn't argue against it.

 

[Oldboy]

Bit late to the update MrW due to a busy weekend but it's good to hear things are finally moving in the right direction :rockout:

My only issue with the way JL have come up with that deal is that it doesn't marry up to any advice I have ever recieved, surely a like for like replacement would be the way forward but if that was me I would take it and get out of owning a plasma all together for the sake of a few hundred pounds. I'm firmly in the minority on this forum in saying that I wouldn't go back to plasma unless Panasonic, Samsung or LG paid me to take it off of their hands as I went through far too many issues with my G20 and GT30 to ever go back.

LED LCD sets higher up the product ranges have got substantially better over the last few years and when I went from my GT30 to a Sony HX853 I never felt short changed or indeed pined for a plasma again in fact quite the opposite as it was a blessed relief to be rid of all the issues. I never had one single issue with that TV and only sold it to a friend as I wanted a bigger screen size (it was 46 inch) and to this day it's still going strong with no issues, my current Samsung 55F8000 has also had no issues and has been brilliant and in both cases I've had none of the issues that blighted every plasma I owned.

I know that recommending anything other than plasma on these forums sees you squarely on the fringes of popular opinion but to me an LED LCD at the top of the ranges is a far better bet than any plasma TV I have owned and the difference in picture is not the gulf it once was and I've never once regretted not going back to plasma. For balance I thought it was worth saying that as everyone will try to convince you that plasma is the way to go but the fact remains that it's not for everyone, no offence is meant to anyone that owns a plasma of any variety though guys before you start...just providing a little balance here.

 

[MrW]

I will be asking the question of a like for like change...

its got to be LED all the way now, I can't go through this again!

Id love a panasonic plasma, my head says NO!!!