MrW said:gel said:MrW said:It's just a waiting game until then...
My 46GT30 was away for 3 weeks and after that JL rang me and said that it was taking too long to source a new PDP so they were going to refund me. (it was 10 months old and under manufacturers warranty)
There was then something of a 'battle' when I explained that I didn't want a refund, and wanted my TV back... The compromise was me shelling out a further £100 for the 50GT50.
I really don't want to be in that boat again....
I don't see why they took your TV if they haven't got a new screen for it first. With me they ordered in a screen first and then they wanted to collect the TV that is what they should've done with you too.
Did they send an engineer to look at it first? (guessing they did, and they didn't just order a new PDP...?)
I think the issue is distance, the repair agent is 60 miles away, so it's probably easier to uplift and deal with it after...
Whichever way you look at it, I'm not overly impressed with JL this time around
bigboss said:Just take a refund & buy another TV. Avoid Panasonic this time.
gel said:MrW said:Thanks Gel
The GT60 is just over a year old... I'm guessing they will want to go down the try and repair first route...
I bought it online from JL (well, the original GT30 came from Norwich JL, but subsequently I ended up dealing with them online) I had to pay £100 to 'upgrade' to the GT50 as my GT30 was a 46"
I don't really want to spend any more on a TV unless I really have to...
Where did you get the price match on your VT65 from?
Total Digital:
http://www.totaldigital.biz/index.php?main_page=product_info&cPath=43_51&products_id=4749
Hispek are doing 10 per cent off at the moment too:
http://www.hispek.com/panasonic/plasma-televisions/panasonic-txp50vt65-free-5-year-warranty-50-neo-plasma-full-hd-3d-smart-viera-television-pd-15144.php
Spending more on this TV is definitely worth it. When you speak to them they might send a guy out first, tell them then you want it swapped for something else then. With me they just ordered a new screen without even telling me! I was very annoyed because I had three already, I then went in store and explained to a manager and then got a good outcome.
MrW said:gel said:MrW said:Thanks Gel
The GT60 is just over a year old... I'm guessing they will want to go down the try and repair first route...
I bought it online from JL (well, the original GT30 came from Norwich JL, but subsequently I ended up dealing with them online) I had to pay £100 to 'upgrade' to the GT50 as my GT30 was a 46"
I don't really want to spend any more on a TV unless I really have to...
Where did you get the price match on your VT65 from?
Total Digital:
http://www.totaldigital.biz/index.php?main_page=product_info&cPath=43_51&products_id=4749
Hispek are doing 10 per cent off at the moment too:
http://www.hispek.com/panasonic/plasma-televisions/panasonic-txp50vt65-free-5-year-warranty-50-neo-plasma-full-hd-3d-smart-viera-television-pd-15144.php
Spending more on this TV is definitely worth it. When you speak to them they might send a guy out first, tell them then you want it swapped for something else then. With me they just ordered a new screen without even telling me! I was very annoyed because I had three already, I then went in store and explained to a manager and then got a good outcome.
gel,
reading other posts in this forum it appears that others are having trouble getting JL to price match totaldigital. Did you submit an online NKU request, and if so did you use total digital or premier AV (that's what the shop is called)
Or, do you live near premier av and have a local JL you use? (I 'believe' the shop has to be within 7 miles of a JL to price match in store)
thanks
gel said:MrW said:gel said:MrW said:Thanks Gel
The GT60 is just over a year old... I'm guessing they will want to go down the try and repair first route...
I bought it online from JL (well, the original GT30 came from Norwich JL, but subsequently I ended up dealing with them online) I had to pay £100 to 'upgrade' to the GT50 as my GT30 was a 46"
I don't really want to spend any more on a TV unless I really have to...
Where did you get the price match on your VT65 from?
Total Digital:
http://www.totaldigital.biz/index.php?main_page=product_info&cPath=43_51&products_id=4749
Hispek are doing 10 per cent off at the moment too:
http://www.hispek.com/panasonic/plasma-televisions/panasonic-txp50vt65-free-5-year-warranty-50-neo-plasma-full-hd-3d-smart-viera-television-pd-15144.php
Spending more on this TV is definitely worth it. When you speak to them they might send a guy out first, tell them then you want it swapped for something else then. With me they just ordered a new screen without even telling me! I was very annoyed because I had three already, I then went in store and explained to a manager and then got a good outcome.
gel,
reading other posts in this forum it appears that others are having trouble getting JL to price match totaldigital. Did you submit an online NKU request, and if so did you use total digital or premier AV (that's what the shop is called)
Or, do you live near premier av and have a local JL you use? (I 'believe' the shop has to be within 7 miles of a JL to price match in store)
thanks
I just phone up my local shop (Milton Keynes) and they do the price match with Total Digital. Yep, I have heard them refer to themselves as Premier AV on their receipts when I have bought stuff online from there, but Total Digital is fine to use. Miles don't come into they just ask is it an actual physical shop. I have done it about 4-5 times now. PRC Direct works too. Anywhere where there is an actual shop.
gel said:Samsung are doing good deals at the moment. Use the price at Total Digital and then get conditional cashback at John Lewis (you will get a free Samsung phone too). The Sony 55 inch 805 is a good deal too:
http://www.totaldigital.biz/index.php?main_page=product_info&cPath=43_51&products_id=4847
The Samsung 55F7000 here:
http://www.totaldigital.biz/index.php?main_page=product_info&cPath=43_51&products_id=4771
Get a free mobile phone at John Lewis too.
bigboss said:Gel expects you to buy a mobile phone for the £200 cash back. "Special Offer: Claim up to £200 cashback via redemption. Offer ends 24 December 2013 To qualify for this offer, buy a selected Samsung Smart TV between 19 September - noon on 24 December 2013, and then purchase one or more additional Samsung product/s within 28 days of your original TV purchase, from the same John Lewis shop or from johnlewis.com. The maximum value of the ‘Reward’ is determined by the model and size of TV you buy. The total of the additional Samsung product/s you buy must be up to or over the value of that ‘Reward’ to qualify for cashback in full. For example, if the value of the ‘Reward’ from the TV purchase is £150, then you need to buy additional Samsung product/s totalling £150 or over to claim your full ‘Reward’. If you spend less on your second purchase, you'll only be able to claim up to the value of that second purchase. Terms and conditions apply"
MrW said:Thanks guys
I thought that was what you mean, but its always worth checking eh?!
If I end up going down the Samsung route I'll probably invest the money in another TV for one of the children... (by the look of it I can get one for just over £200!)
For what it is worth, I've submitted a NKU price match request via JL online to price match an F7000 with Total Digital, so I should have that avenue covered if JL go down the change the TV route, which to be honest as every day goes by without the GT50 is my favoured route now. (way too many issues on this forum now about GT50's and now VT65's...)
Just discovered this, so if JL do reject Total Digital....
http://www.bennettsonline.co.uk/product/samsung-ue55f7000
gel said:MrW said:Thanks guys
I thought that was what you mean, but its always worth checking eh?!
If I end up going down the Samsung route I'll probably invest the money in another TV for one of the children... (by the look of it I can get one for just over £200!)
For what it is worth, I've submitted a NKU price match request via JL online to price match an F7000 with Total Digital, so I should have that avenue covered if JL go down the change the TV route, which to be honest as every day goes by without the GT50 is my favoured route now. (way too many issues on this forum now about GT50's and now VT65's...)
Just discovered this, so if JL do reject Total Digital....
http://www.bennettsonline.co.uk/product/samsung-ue55f7000
Good idea, let us know how you get on.
gel said:gel said:MrW said:Thanks guys
I thought that was what you mean, but its always worth checking eh?!
If I end up going down the Samsung route I'll probably invest the money in another TV for one of the children... (by the look of it I can get one for just over £200!)
For what it is worth, I've submitted a NKU price match request via JL online to price match an F7000 with Total Digital, so I should have that avenue covered if JL go down the change the TV route, which to be honest as every day goes by without the GT50 is my favoured route now. (way too many issues on this forum now about GT50's and now VT65's...)
Just discovered this, so if JL do reject Total Digital....
http://www.bennettsonline.co.uk/product/samsung-ue55f7000
Good idea, let us know how you get on.
Yep, Bennett's is a a good one to price match with.
MrW said:gel said:gel said:MrW said:Thanks guys
I thought that was what you mean, but its always worth checking eh?!
If I end up going down the Samsung route I'll probably invest the money in another TV for one of the children... (by the look of it I can get one for just over £200!)
For what it is worth, I've submitted a NKU price match request via JL online to price match an F7000 with Total Digital, so I should have that avenue covered if JL go down the change the TV route, which to be honest as every day goes by without the GT50 is my favoured route now. (way too many issues on this forum now about GT50's and now VT65's...)
Just discovered this, so if JL do reject Total Digital....
http://www.bennettsonline.co.uk/product/samsung-ue55f7000
Good idea, let us know how you get on.
Yep, Bennett's is a a good one to price match with.
Bennetts are on my doorstep, as is JL at home.. it may prove useful to shop instore this time I think...
Now I just need to get JL online to refund me for the GT50. Think I'll go down the 'Ive lost confidence in it' route
rocketrazor said:I think the price promise is also valid for 28 days after purchase. If you can wait till 1st December you might be able to price match on 27th December for sale prices? Worth a go
MrW said:Part 1 of my 'plan' complete, JL online will match Total Digital on the 55F7000 @ £1505.00 (thats a massive £294 saving!)
Now just need JL to confirm what they are doing about my GT50!