Clare please look - Faulty TXL37S20B - horizontal stripes/lines on flashing images.

[admin_exported]

Hi all,

I'm new to these forums, but this seemed like the best place to come and get some opinions as Panasonic Customer Services couldn't seem to care less.

I have an issue with my 37" LCD in that when I watch a film or something that has lots of fast moving images and flashing what appear to be lots of horizontal black lines/stripes appear in the bright parts of the picture. It's almost a blink and you miss it situation, which is why I filmed it so I can get some opinions and that, should Panasonic maintain their view that the TV is working normally, I can take them to court.

It happens on all sources I have tried Freeview, Freeview HD, Component input, HDMI, HD-DVD, Blu-Ray, DVD etc.

I have even gone so far as to try my old Pansonic LCD TV on the same equipment and cables and that is fine, no issues at all.

So, if you have five minutes I would appreciate some views on what the issue may be, as I raised this issue for the second time with Panasonic a month ago and my TV is now in a local Panasonic service agents workshop and they seem as confused as me - it certainly doesn't sould like a 'normal' fault.

The links are:

Faulty 37": http://www.youtube.com/watch?v=NmKGQAkaomw

Working 26": http://www.youtube.com/watch?v=S42-2L3DXwE

 

[Anonymous]

it's difficult to spot with that particular footage, flashing lights and all. did you film anything less erratic? the fault would be easier to see imo..

 

[Anonymous]

Hi Clare,

Thanks for your help with this. Panasonic are buying my TV back as they don't seem to be able to figure out what is wrong with it. So I now need a new TV. I'm not really fussy what, but it has to be either 37" or 40" and be able to hand Hi-def material, games and standard def well without doing any crazy horizontal stripes and having the backlight bleed everywhere!

Any suggestions? I spent all last night reading and didn't really get anywhere!

Thanks,

Greg

 

[Andrew Everard]

AFAIK Clare is off today; I am sure she'll respond on her return.

 

[Clare Newsome]

Yes, i've been in a land wi-fi/3G forgot, but back on the grid now!

Glad the Panasonic situation has been sorted. Guess that means you mean need a TV rather quickly? Otherwise i'd suggest waiting to see what the 2011 crop of new screens are like: there could be a brand new 37- or 40in star lurking just around the corner....