Gray
Well-known member
Probably quite glad they've been seen to be onto the problem fairly quickly.
But, if they were in any doubt, they've learned it should never have been an issue.
But, if they were in any doubt, they've learned it should never have been an issue.
Revolutions
Well-known member
SteveH72
Well-known member
They’d read it, but between every posting there would be a short gap. Whether you wanted it or not 😉
Smokiro
Well-known member
They would call the meeting and in complete silence sack the CEO.
But jokes aside. yeah. Is day like any other day in arcam. Looking how long it took them implementing HDMI 2.1 those things are quiet complicated for them maybe they open champagne.
GSV Ethics Gradient
Moderator
The topic is the (now resolved) issue of gapless. Stay on topic or the thread will be locked.
matthewpianist
Well-known member
I imagine they would be concerned at the bad press whilst also providing information about the firmware upgrade.
nopiano
Well-known member
And now it is the category winner of CD Player of 2023. Good job that firmware update was released when it was.
Ergonomically it works for me on paper because the display is above the drawer. When it’s the other way around I can’t see track selection with the drawer open.
Ergonomically it works for me on paper because the display is above the drawer. When it’s the other way around I can’t see track selection with the drawer open.
matthewpianist
Well-known member
And now it is the category winner of CD Player of 2023. Good job that firmware update was released when it was.
Ergonomically it works for me on paper because the display is above the drawer. When it’s the other way around I can’t see track selection with the drawer open.
If I was in the market, and now that the CD5 firmware has been sorted, I would likely go for the new Arcam kit. It looks very nice and will likely sound it too, based on my experience with the brand.
Does the CD5 now play gapless straight out of the box then, or, do buyers still have the hassle of fixing it themselves ?And now it is the category winner of CD Player of 2023. Good job that firmware update was released when it was.
Ergonomically it works for me on paper because the display is above the drawer. When it’s the other way around I can’t see track selection with the drawer open.
matthewpianist
Well-known member
I would imagine there may be a short crossover period whilst initial stocks are clearing through the channel. Some dealers may offer to update the firmware for their customers on this occasion.
WayneKerr
Well-known member
nopiano
Well-known member
Ha, ha, it’s just how I originally played CDs. But that was when tracks might appear on the disc too. And some players start playing depending on how you close the drawer.Then close the drawer
manicm
Well-known member
Having had several disc players in my lifetime I don't care how, and gapless playback has always been a given. Frankly these questions are getting tiresome. I have NEVER had a disc player - be it CDP or Blu-ray or DVD, that has not done gapless.
As far as I know it should be the Redbook function of the player.
And I bought my first CDP nearly 32 years, so I do have the feintest of clues and experience as to know what I'm talking about.
FYI I had an Arcam Solo Mini - and it played gapless CDs as any other.
manicm
Well-known member
I'm hoping/guessing it can be done through its USB port, which is usually used for stick/drive playback. Haven't checked the website for downloadables though.
manicm
Well-known member
They're very attractive pieces of kit. Glad the CD5 is sorted. The matching ST5 streamer seems a better bet than the CD5 though.
manicm
Well-known member
Went to the website, and it's precisely as I guessed - copy the firmware update onto USB stick, plug in and away you go. The update is available on the CD5 page.
bristollinnet
Well-known member
I’m curious as to if and when WHF will respond to criticism of their review process and the (even now) lack of updating their original glowing review if only to warn buyers to make sure the dealer updates the firmware before purchase.
Longer term, might I suggest they need to reassure readers (online or print) that they will be fearless in criticising manufacturers when they release immature product. If they remain quiet on these broader aspects, I’m left with little option but to consider WHF as just somewhat expensive advertorial.
Smokiro
Well-known member
I consider them long time ago like this. Just as what is new coming end off.
It doesnt take long to see how those businesses operate. Similar to buying shares if you need recommendation from broker you shouldnt buy the shares.
Many buy just on recommendation without actually testing the gear.
The reason of the forums should be to inform younger colleagues in hobby to dont repeat the same mistakes.
manicm
Well-known member
Revolutions
Well-known member
DCarmi
Well-known member
Ermm! If you review something you should be looking for issues with the systems as well as how good they perform. They appear to have tested using Hans Zimmer's Dark Knight CD, which as far as I am aware has gapless tracks.
Oxfordian
Well-known member
An interesting thread, I cannot say that I've ever had a problem with gapless CDP's.
The point that I would make is that updating firmware in electrical products is now incredibly common, being a keen photographer each of my cameras has had firmware updates which have eradicated bugs, provided updates and improved features, my TV gets firmware updates regularly, my Hegel Amp has also had a number of firmware updates since I bought it.
Whilst it may be disappointing that the CD player in question doesn't do what it maybe should do when it is first taken out of the box the fact that a firmware update has been issued to rectify this and possibly some other issues is fine by me.
What I do find disappointing is that the review doesn't pick up the issue, gives those reading the review the impression that the CD player is one of the best players around and is without any issues, and then to rubber stamp that impression gives it an award, that is poor reviewing and poor journalism, it totally undermines the reviewers credibility completely.
A simple statement that the CDP is very good and could have received a 5 star review if the gapless issue wasn't there, that they had raised the issue with the manufacturer and been assured that this would be corrected with a firmware upgrade would have been helpful, but the reviewer didn't do this.
I've never been one for placing too much emphasis on one review but would look at a wide selection of reviews to get a more balanced approach, was the CDP in question reviewed by others and if so how did the CDP perform in the review?
The point that I would make is that updating firmware in electrical products is now incredibly common, being a keen photographer each of my cameras has had firmware updates which have eradicated bugs, provided updates and improved features, my TV gets firmware updates regularly, my Hegel Amp has also had a number of firmware updates since I bought it.
Whilst it may be disappointing that the CD player in question doesn't do what it maybe should do when it is first taken out of the box the fact that a firmware update has been issued to rectify this and possibly some other issues is fine by me.
What I do find disappointing is that the review doesn't pick up the issue, gives those reading the review the impression that the CD player is one of the best players around and is without any issues, and then to rubber stamp that impression gives it an award, that is poor reviewing and poor journalism, it totally undermines the reviewers credibility completely.
A simple statement that the CDP is very good and could have received a 5 star review if the gapless issue wasn't there, that they had raised the issue with the manufacturer and been assured that this would be corrected with a firmware upgrade would have been helpful, but the reviewer didn't do this.
I've never been one for placing too much emphasis on one review but would look at a wide selection of reviews to get a more balanced approach, was the CDP in question reviewed by others and if so how did the CDP perform in the review?
nopiano
Well-known member
Well I’ve owned CD players for at least 38 years. And they all played gaplessly.
Just thought you’d appreciate that, as you don’t own this thread.
Al ears
Well-known member
Obviously, what's the issue? Can you show me a review by any other publication that brings this, so called, deficiency to light?
Why was it not mentioned in the review then ?
Did they actually listen to this CD player ?
Surely it would been noticed ?
It is clearly a feature that is not acceptable as pointed out by many in this thread...
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