Deleted member 2457
bigboss said:To be honest, if Zavvi arranged returns via Yodel, it's Zavvi's responsibility and not gel's to chase this up. Gel has proof of returns, and that's all he needs. Zavvi shouldn't be delaying any further in sending a replacement.
Amazon always sends a replacement first, and gives a 30-day window to return the faulty product. I don't mind scouting for the best deals when it comes to DVDs and blu rays, but when it comes to game consoles, TVs etc. (where after sales support is necessary), I only buy from Amazon / John Lewis / Lakeland.
I've just bought a Blendtec blender from Costco, as I've heard good things about their service as well.
If I were you gel, I would simply tell Zavvi to cancel the order, and buy it from elsewhere more reputed (even if it means paying a bit more). It's not only about this episode; if your console breaks down few months down the line, you'll get similar level of support.
Zavvi are a nightmare to deal with though, you message them and it takes 24 hours to get a response and then that response doesn't normally make sense. I can't seem to get out of this easy! :wall: They also want Forza 5 back before doing a full refund and I don't fancy sending that back. Then I have to find another deal for it. There is a couple of deals going about at the moment but there weren't any when I bought it. I will see what tomorrow brings. :cheers: