bigboss
Moderator
Bear in mind that the VT50 you're getting is most likely to be a customer return, as Panasonic isn't supplying anymore VT50s, and JL was out of stock last week. Good luck!
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I was told its brand new and not a return. They had one left at the norwich branch and also one at the oxford street branch. I hope i have not been told a lie.. I would really be upset.
bigboss said:
Since the original TV was faulty, I think a refund is reasonable from a consumer perspective. Ultimately you want the best TV for your money.
If I wasn't prepared to spend much more, I'd request a refund and seek out a GT60, which outperforms the VT50 in several key areas.
I know this means buying from another retailer, but it must be possible to purchase a 50GT60 from a store with a reasonable returns policy and aftersales service. I'll have a quick browse.
I haven't got anywhere to buy the GT60, where I would feel safe to. The VT65 is past my weight limit for my stand, so couldn't go there. I do sometimes feel the urge to buy the GT60 as a second TV, but have no place to buy it!
bigboss
Moderator
bigboss said:
Only have the VT65 on the website. I am not too confident going back to Richer Sounds me after the experience I had with the Philips 40 inch TV!
The guy who sorted it on here was great, but I would not fancy getting myself into another mess.
Does TPS deliver?
bigboss
Moderator
The 5-year warranty is for in-store purchase only. I'm sure they'll deliver, but better to go there & order.
Richer Sounds should have the GT60 in a few day's.. Thats what i have been told. I think for now ill stick with the VT50 2012.. I have 90 day cooling of period.. I'll run the set in, wait and see if problems occur..If not ill keep it, if they do..Like end up with the GT60. I hope i haven't done wrong by going for the VT50 2012.....
Gel, where's your nearest Panasonic store?
When I was researching the VT65 I called my local (sort of) Panasonic store to ask about price. They were willing to price match and include a five year warranty (they said I could return paperwork to activate the full warranty without any problem). There was no need for me to go to the store and they advised they would deliver free of charge.
I stuck with JL because they also matched the price and I can't fault their customer service. Obviously It was less hassle to arrange, too.
Hi-Spek and Roy Jowett also have the GT60 in stock and may be flexible on price and warranty.
Not that I'm encouraging you to buy another TV, of course!
When I was researching the VT65 I called my local (sort of) Panasonic store to ask about price. They were willing to price match and include a five year warranty (they said I could return paperwork to activate the full warranty without any problem). There was no need for me to go to the store and they advised they would deliver free of charge.
I stuck with JL because they also matched the price and I can't fault their customer service. Obviously It was less hassle to arrange, too.
Hi-Spek and Roy Jowett also have the GT60 in stock and may be flexible on price and warranty.
Not that I'm encouraging you to buy another TV, of course!
bigboss
Moderator
civilian said:
My understanding is that you've now started a new contract, which means you have a 28 day cooling off period, starting the day you take delivery.
If the VT50 has issues, you can obtain a full refund, no questions asked. I appreciate this isn't ideal, as it would involve further hassle, but you can rest easy that you're covered should the VT50 not meet expectations.
bigboss said:
Or perhaps there will be no GT70?
There's no GT60 outside Europe. The VT75 may use the bonded screen/panel (if such a TV ever exists).
Trouble is, there's always the promise of something better/cheaper on the horizon. I've promised myself I'll do no more TV shopping for at least four years, assuming the VT65 is OK....
gel said:
Yes.
They also offer a professional calibration service for £99, if you buy the TV from there.
i stil don't understand why i was not given back £100.. GT50 cost me £1200, VT50 was price matched at £1100... I don't want to rock the ship sp to speak hence not asking. I have had enough of this episode.
bigboss
Moderator
Why don't you write to JL customer service and ask the question? They'll have to explain it to you in writing.
strapped for cash said:
This is my third attempt at typing this! The other two just deleted. I will keep it short. Our Panasonic shop closed about a year and a half ago, but was not very good. Hi Spek about an hour away but don't feel too confident buying a TV from them.
bigboss
Moderator
If tv bought from JLonline you can only exchange online so of Civillian bought in store, and swapped in store the VT50 should be new as stock is different to online stock (as is the case with most large online business's)
I'm wondering if JL will stock the GT60 once their stock runs low of GT50's....they still seem to have a lot online....
bigboss
Moderator
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