Richer sounds extended warranty any good?

[Ian986]

I have a 4 year old Onkyo TXNR809 which is great AV reciever however a couple of times I have turned it on and there has been no sound at all! After do some research online this seems to be quite a common fault with Onkyo recievers. The problem is only done this two or three times in last month so how will they find this out ?

I am thinking that I don't want this reciever any more as warranty will run out in a year and this is my 2nd 809 as first one I purchased was faulty

What do you guys think ?

 

[Blacksabbath25]

I have a 4 year old Onkyo TXNR809 which is great AV reciever however a couple of times I have turned it on and there has been no sound at all! After do some research online this seems to be quite a common fault with Onkyo recievers. The problem is only done this two or three times in last month so how will they find this out ?

I am thinking that I don't want this reciever any more as warranty will run out in a year and this is my 2nd 809 as first one I purchased was faulty

What do you guys think ?

i would take it back to were you got it from as richer sounds are very good at taking stuff back i would just say this one is having issues too and i want to change it for some other av amp and i am sure they would let you change it but just look at the small print first just in case i am wrong but as long as you have the box and everything that came with the av amp when you got it i can not see an issue here

 

[Ian986]

I have a 4 year old Onkyo TXNR809 which is great AV reciever however a couple of times I have turned it on and there has been no sound at all! After do some research online this seems to be quite a common fault with Onkyo recievers. The problem is only done this two or three times in last month so how will they find this out ?

I am thinking that I don't want this reciever any more as warranty will run out in a year and this is my 2nd 809 as first one I purchased was faulty

What do you guys think ?

i would take it back to were you got it from as richer sounds are very good at taking stuff back i would just say this one is having issues too and i want to change it for some other av amp and i am sure they would let you change it but just look at the small print first just in case i am wrong but as long as you have the box and everything that came with the av amp when you got it i can not see an issue here

I know Richer sounds have great Customer service I always buy any electrical items from them, but the reciever is 4 years old now so that will be pushing it even by there standards. maybe I will go to the store tomorrow.

 

[Blacksabbath25]

Yes you maybe right 4 years is a long time so maybe pushing it but you can always ways try

 

[bigboss]

They may not refund the whole amount, and may deduct a fair value considering you used the product for 4 years. Speak to them and see what they say.

 

[Ian986]

They may not refund the whole amount, and may deduct a fair value considering you used the product for 4 years. Speak to them and see what they say.

Today I took my unit back to Richer Sounds in Guildford to be sent off to Gen Serve who repair Onkyo in the UK, They will have it for a month to try and find out what is wrong with it.

I was given a loan unit of a Pioneer VSX930 Which when they surgested this was slightly worried it would sound awful and be under powered. After sorting out all the settings the last person left in it which took over a hour to sort who does not use HDMI cables in this day and age. sounded pretty poor then I did the macc set up and transformed this little reciever I cant believe how good it is for the money under 300 quid. Does not have the authority of the Onkyo but awesome for the money, I think I will deffently look at a Pioneer Reciever as a replacement now.

 

[jjbomber]

I think I will deffently look at a Pioneer Reciever as a replacement now.

.. and also look at Richer Sounds for their superb customer service.

 

[Ian986]

I have always purchased all my AV bit and pieces from richer sounds infact I spent most of my first pay packet in there buying a CD Player back in 1986

I have always found there customer service to great hence why I shopped their for the last 30 Years. I do feels this time, However that I am banging my head against a brick wall, as it is a intermitant fault not sure they will find what is wrong with it !

I will have to wait until they have finished with it and see what they say ? Needless to say if I dont get a satisfactory out come I wont be purchasing anything else there.

 

[bigboss]

If it's a manufacturing issue, bear in mind Pioneer is now owned by Onkyo.

 

[Ian986]

If it's a manufacturing issue, bear in mind Pioneer is now owned by Onkyo.

Don't say that! hopefully still more Pioneer than Onkyo at this stage.

 

[bigboss]

It's the first Pioneer AV receiver off the production line following Onkyo's acquisition of Pioneer's AV division last year. Perhaps more Pioneer than Onkyo, although Onkyo must've done the quality control checks.

http://www.whathifi.com/news/pioneer-launches-new-budget-av-receivers-2015#1Az01W4b0o0TBu7L.99

 

[bigboss]

It's the first Pioneer AV receiver off the production line following Onkyo's acquisition of Pioneer's AV division earlier last year. Perhaps more Pioneer than Onkyo, although Onkyo must've done the quality control checks.

http://www.whathifi.com/news/pioneer-launches-new-budget-av-receivers-20...

 

[Ian986]

Lets hope I get the reciever back fixed or get a replacement quickly before Onkyo takes over completely

 

[bigboss]

There are other manufacturers as well. Yamaha never gave me problems. Marantz is also very good, although gave me a couple of bothers in the past year, all sorting itself out.

 

[MickyBlue]

I had a fault with a 4 year old tv and richer sounds were absolutly brilliant, they replaced the tv with a better tv and paid my parking, i could'nt be happier with the service i was given.

 

[Ian986]

Two weeks today and not heard anything ? Not sure if that is a good or bad thing.

 

[bigboss]

Have you asked Richer Sounds?

 

[grdunn123]

Had an Onkyo a few years ago from RS and it went to Genserve to gat a replacement HDMI board - took about 2-3 weeks.

 

[Ian986]

I have not asked them yet !

By the sound of it I have another week before I get back thanks guys

 

[Richer Sounds]

I have not asked them yet !

By the sound of it I have another week before I get back thanks guys

Hi there,

I was sorry to read that you haven’t been updated as to the status of your ongoing repair as of yet.

If you’d be so kind as to drop me an e-mail via the below address I will look into the matter further for you..

john.p.clayton@richersounds.com

Many Thanks

John Clayton

Operations Director

Richer Sounds

 

[Deleted member 2457]

I have not asked them yet !

By the sound of it I have another week before I get back thanks guys

Hi there,

I was sorry to read that you haven’t been updated as to the status of your ongoing repair as of yet.

If you’d be so kind as to drop me an e-mail via the below address I will look into the matter further for you..

john.p.clayton@richersounds.com

Many Thanks

John Clayton

Operations Director

Richer Sounds

Good work John! *clapping*

 

[bigboss]

Today I took my unit back to Richer Sounds in Guildford to be sent off to Gen Serve who repair Onkyo in the UK, They will have it for a month to try and find out what is wrong with it.?

 

You did mention they gave you a lead time of 1 month.

 

[Ian986]

Today I took my unit back to Richer Sounds in Guildford to be sent off to Gen Serve who repair Onkyo in the UK, They will have it for a month to try and find out what is wrong with it.

You did mention they gave you a lead time of 1 month.

Yes Big Boss you are indeed correct they did say up to a month, but should be back before then!

I just want to know if they found fault with the reciever, as I have said before because it is a interminttent fault and they are the hardest to find.

Thank you John for your kind offer I will email you the details.

 

[Ian986]

I have not asked them yet !

By the sound of it I have another week before I get back thanks guys

Hi there,

I was sorry to read that you haven’t been updated as to the status of your ongoing repair as of yet.

If you’d be so kind as to drop me an e-mail via the below address I will look into the matter further for you..

john.p.clayton@richersounds.com

Many Thanks

John Clayton

Operations Director

Richer Sounds

Just wanted to say a big thank you to John for getting this sorted out

Got a phone call from one of his team this afternoon and the reciever is beyond econical repair. So I am going in Sunday to choose a replacement.

What shall I get ?

 

[bigboss]

Budget?