Hi there,
Last week I post a comment on here about my frustration at a problem with the plinth on my recently acquired PMC Twenty 23's.
To cut a long story short, I didn't intend to chase this up pro-actively with either the retailer (althought I mentioned it whilst speaking about a non related issue) or PMC themselves as I was working on a homemade solution with granite plinths. this Saturday gone I registered my speakers with PMC online, they offer a twenty year guarantee. Upon doing so I took advantage of the feedback option and lazily copied my comment from this forum relating to the problem I'd encountered. As far as I was concerned that was that, end of...
First thing Monday morning Ross from PMC's sales and marketing dept contacted me to apologise about the issue, inform me that he'd arranged for a new plinth to be dispatched via the retailer and that a PMC 'goodie' bag was on it's way to me.
This may sound like nothing out of the ordinary to most on here. But for me I was actually quite surprised that a company takes relatively small matters seriously and aims to keep their customers happy, even though I hadn't pressed the issue, apart from venting a little frustration on here.
So often these days its hard to get your basis consumer rights acknowledged without a struggle or threats of futher action. For me I purchased a premier product (considering my finances and means) and received a top notch after sales service. It's nice to be able to come on here and praise a company that take pride in customer service.
I love PMC speakers and told them I can't see myself purchasing from another brand.
Well done PMC.
Last week I post a comment on here about my frustration at a problem with the plinth on my recently acquired PMC Twenty 23's.
To cut a long story short, I didn't intend to chase this up pro-actively with either the retailer (althought I mentioned it whilst speaking about a non related issue) or PMC themselves as I was working on a homemade solution with granite plinths. this Saturday gone I registered my speakers with PMC online, they offer a twenty year guarantee. Upon doing so I took advantage of the feedback option and lazily copied my comment from this forum relating to the problem I'd encountered. As far as I was concerned that was that, end of...
First thing Monday morning Ross from PMC's sales and marketing dept contacted me to apologise about the issue, inform me that he'd arranged for a new plinth to be dispatched via the retailer and that a PMC 'goodie' bag was on it's way to me.
This may sound like nothing out of the ordinary to most on here. But for me I was actually quite surprised that a company takes relatively small matters seriously and aims to keep their customers happy, even though I hadn't pressed the issue, apart from venting a little frustration on here.
So often these days its hard to get your basis consumer rights acknowledged without a struggle or threats of futher action. For me I purchased a premier product (considering my finances and means) and received a top notch after sales service. It's nice to be able to come on here and praise a company that take pride in customer service.
I love PMC speakers and told them I can't see myself purchasing from another brand.
Well done PMC.
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