I would like to know what hifi's thoughts are regarding the green blob fault on these TV's. I am on my second set now and both have had the green blob. I am currently waiting for a reply from my retailer about the fault. I am a bit worried though as reading through other forums, it appears that Panasonic are saying that the picture is within spec on the TV's which have had the fault and are almost turning a blind eye.
Panasonic VT30 green blob fault
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Oldboy
Well-known member
The same fault has been reported with the GT30 tvs too, i own a 42GT30 but it doesn't show any sign of the issue. I am on my 3rd GT30 as the first two had different issues, a grey shadowy line down the left hand side of the screen on the first one and a loud buzzing coming from the second. The first one did also show signs of the green blob from the moment it was switched on but only with a grey background such as on the start up menu when the tv is switched on for the first time but it never intruded into everyday viewing, but there are reports of the issue being visible on an everyday basis.
The second tv i had was slightly better with regard to the green blob although the buzzing was a major issue and the third and final one which i have now showed absolutely no signs of the green atall which i found very strange indeed.
From what i've read though it is the VT30 models that are far worse with this issue and i've watched a few videos on youtube showing the issue but i can confirm that none of the GT30 tvs i have had seem to suffer like this, at no point is the green blob visible during day to day viewing on any source like it is on these tvs!
The problem for Panasonic will be that it's most likely a problem during manufacture and therefore the issue won't be rectified easily, i doubt any sort of repair or firmware update will see an end to the issue and may well explain their current stance by claiming it's within tolerance. From what i've seen, however, i can't see how they can claim that as it clearly is not within tolerance when a green blob can be clearly seen on the tv during normal everyday viewing?
Your only hope is with your retailer i'm afraid so some careful negotiation will be your only way forward be that a replacement tv or a refund, Panasonic customer service doesn't have the best of reputations across the many forums so i doubt any resolution will be forthcoming from them so fingers crossed you have an understanding retailer.
Sorry i couldn't be of more help.
The second tv i had was slightly better with regard to the green blob although the buzzing was a major issue and the third and final one which i have now showed absolutely no signs of the green atall which i found very strange indeed.
From what i've read though it is the VT30 models that are far worse with this issue and i've watched a few videos on youtube showing the issue but i can confirm that none of the GT30 tvs i have had seem to suffer like this, at no point is the green blob visible during day to day viewing on any source like it is on these tvs!
The problem for Panasonic will be that it's most likely a problem during manufacture and therefore the issue won't be rectified easily, i doubt any sort of repair or firmware update will see an end to the issue and may well explain their current stance by claiming it's within tolerance. From what i've seen, however, i can't see how they can claim that as it clearly is not within tolerance when a green blob can be clearly seen on the tv during normal everyday viewing?
Your only hope is with your retailer i'm afraid so some careful negotiation will be your only way forward be that a replacement tv or a refund, Panasonic customer service doesn't have the best of reputations across the many forums so i doubt any resolution will be forthcoming from them so fingers crossed you have an understanding retailer.
Sorry i couldn't be of more help.
Panasonic have told me, that due to power restrictions in the uk they are unable to drive the set with its required power. This is what causes the fault. I have noticed the fault during normal viewing and my retailer will be refunding. Are other manufactures having the same problems with power restrictions? Is this explaination plausible?
Oldboy
Well-known member
jimmya200 said:
That doesn't sound like a plausible explanation to me...i am no engineer of course but if this was the case then it would raise the question as to why Panasonic were selling a tv in the first place that couldn't perform as it should in the UK due to power issues!! Surely during the drawing board stages and during testing this issue would have become apparant?
If indeed that is their official explanation then every VT30 owner would qualify for a full refund or replacement as the tv is therefore not fit for purpose under the sale of goods act in the UK, it would be interesting to see if WHF got the same explanation or if they suddenly changed the wording to cover themselves.
I have never heard of any other manufacturer having problems with power restrictions in production of tvs and it does strike me as a very strange explanation indeed and tbh i smell a rat or a customer service agent who didn't get their facts straight (or just blatantly made it up).
It's good news that your retailer is refunding you in full, what will you do next...go for a completely different tv?
Thats what I'm trying to decide. The thing is other that the green tinge I really like the tv. I don't think anything else compares this year. Thought about the Samsung 55 D8000 but I've heard it's not great with motion and 3D on LED's is not as great compared to plasma. I'd really like WHF to address the green tinge issue to see what they thought.
Oldboy
Well-known member
Agreed!
It's such a widely reported issue this year that i think many owners or prospective buyers would benefit from WHF getting involved to get some sort of official response from Panasonic on the issue as the explanation you were given makes no sense to me. The issue has been so widely reported that at some point Panasonic will be forced into action but until then just think of how many tvs are being sold on the back of the 55VT30 getting an award in WHF this year along with the positive reviews of the other sizes, and also because of positive reviews from many other publications and sites etc.
As for the Samsung 55D8000 i auditioned both the 40 and 46D8000 and 7000 tvs before i decided to get the 42GT30 and was completely discouraged due to some awful backlight bleed on all 4 tvs, it impacted into everyday viewing with clouds clearly visible in three corners of the screen and when displaying a largely black background it was far too distracting, it completely ruined the picture quality.
Overall i was of the opinion that the GT and VT plasmas this year were the clear winners although the Samsungs were slighly sharper with a little more detail on offer and had a far better online portal with superior content and apps that makes Panasonics offerings look positively stoneage in comparison, however, in every other way the GT and VT plasmas were far better.
I've looked at alot of tvs this year and nothing has got close to the Panasonics, i know it's probably not ideal for you but how about looking at a 50GT30? It's not as big as you want but at least you are far less likely to suffer from the green blob effect!
I can't really think of any other alternative that's on a par with the VT30 you are returning tbh.
It's such a widely reported issue this year that i think many owners or prospective buyers would benefit from WHF getting involved to get some sort of official response from Panasonic on the issue as the explanation you were given makes no sense to me. The issue has been so widely reported that at some point Panasonic will be forced into action but until then just think of how many tvs are being sold on the back of the 55VT30 getting an award in WHF this year along with the positive reviews of the other sizes, and also because of positive reviews from many other publications and sites etc.
As for the Samsung 55D8000 i auditioned both the 40 and 46D8000 and 7000 tvs before i decided to get the 42GT30 and was completely discouraged due to some awful backlight bleed on all 4 tvs, it impacted into everyday viewing with clouds clearly visible in three corners of the screen and when displaying a largely black background it was far too distracting, it completely ruined the picture quality.
Overall i was of the opinion that the GT and VT plasmas this year were the clear winners although the Samsungs were slighly sharper with a little more detail on offer and had a far better online portal with superior content and apps that makes Panasonics offerings look positively stoneage in comparison, however, in every other way the GT and VT plasmas were far better.
I've looked at alot of tvs this year and nothing has got close to the Panasonics, i know it's probably not ideal for you but how about looking at a 50GT30? It's not as big as you want but at least you are far less likely to suffer from the green blob effect!
I can't really think of any other alternative that's on a par with the VT30 you are returning tbh.
Well it looks as though we have yet to reach the stage where there is a perfect design of TV available.
I have been looking for a replacement at the moment and tried to be open minded in looking at both types but it seems that all the major players are having problems with some of their product as a quick trawl on the net will show.
Samsung and Sony LCDs still suffering from uneven backlighting and banding in some cases to an appalling degree.
Panasonic Plasmas, some with the green blob issue, quite amazing that jimmya200 has had this pronlem on two sets now on what is supposed to be Panasonics "premium" range, and still the 50hz bug does not appear to have been fixed on some sets.
I'm afraid that I am fast getting to the stage where I probably won't bother as I don't really want to act as "quality control" for major TV manufacturers.
I have been looking for a replacement at the moment and tried to be open minded in looking at both types but it seems that all the major players are having problems with some of their product as a quick trawl on the net will show.
Samsung and Sony LCDs still suffering from uneven backlighting and banding in some cases to an appalling degree.
Panasonic Plasmas, some with the green blob issue, quite amazing that jimmya200 has had this pronlem on two sets now on what is supposed to be Panasonics "premium" range, and still the 50hz bug does not appear to have been fixed on some sets.
I'm afraid that I am fast getting to the stage where I probably won't bother as I don't really want to act as "quality control" for major TV manufacturers.
Get yourself a second hand Kuro, still some available, just be picky and try to get one with some warranty left, then you can't go wrong.
Mine's not the top of the range, and I bought it 2nd hand, but it's fantastic, and I've never had any issues with it.
Still a year or so's warranty left too.
I still get tempted to buy a 500A or 5090, but for now, I'm as happy as Larry with my LX508D.
Pioneer, please start making tvs again!!!
Mine's not the top of the range, and I bought it 2nd hand, but it's fantastic, and I've never had any issues with it.
Still a year or so's warranty left too.
I still get tempted to buy a 500A or 5090, but for now, I'm as happy as Larry with my LX508D.
Pioneer, please start making tvs again!!!
I guy from panasonic has replied on another thread. I wondered if they would like to comment on this thread. Funny how they haven't yet as the threads are next to each other.
Hi everyone
I am working my way through the posts
We have had a small number of reports from customers who are not happy with the performance of their Panasonic TV in relation to ‘Green Blobs’. We also have many customers across this and other forums that are very happy with their purchase.
If there are any customers on here that are unhappy with the performance of their set please get in contact with us using this form: www.panasonic.co.uk/email please Select ‘General Enquiries’ and Quote ‘Whathifi Forum’ in the message.
Please include your model, serial number , contact number and what problems you are having. One of our product specialists will then contact you to discuss the issues with you.
Hope this helps
Adam
I am working my way through the posts
We have had a small number of reports from customers who are not happy with the performance of their Panasonic TV in relation to ‘Green Blobs’. We also have many customers across this and other forums that are very happy with their purchase.
If there are any customers on here that are unhappy with the performance of their set please get in contact with us using this form: www.panasonic.co.uk/email please Select ‘General Enquiries’ and Quote ‘Whathifi Forum’ in the message.
Please include your model, serial number , contact number and what problems you are having. One of our product specialists will then contact you to discuss the issues with you.
Hope this helps
Adam
Oldboy
Well-known member
jimmya200 said:
jimmya200,
Contact them via the email link supplied then, it will be interesting to hear what the issue actually is and what Panasonic will do about it for you. I can't see that it's a power restriction issue because, after further thought, why would some be affected and not others?
I really hope they are able to help you get the issue sorted once and for all...hopefully you will get a tv free from the fault or at least a good resolution to the situation and i look forward to hearing how you get on so keep the thread updated if you can.
I have already contacted them, before I started this thread. They told me
It was done to power restrictions!
Interestingly I have just looked at the equivalent Samsung plasma and discovered that it uses more power than the vt30!
It was done to power restrictions!
Interestingly I have just looked at the equivalent Samsung plasma and discovered that it uses more power than the vt30!
Well my second GT30 has arrived today and it's exactly the same as the first.... you guessed it a green blob on the screen. I'll get some hours on it but it'll most likey be going back to John Lewis for a refund.
I've spoken with the Panasonic rep in John Lewis, she'd not come across this issue before. She called her manager and he denied all knowledge as well. The frustrating thing is that the GT30 in JL was fine as far as I could tell.
The picture on the GT30 is fantastic but when the missus asks why is the snow green in 'The Frozen Planet' it's just not good enough.
I've spoken with the Panasonic rep in John Lewis, she'd not come across this issue before. She called her manager and he denied all knowledge as well. The frustrating thing is that the GT30 in JL was fine as far as I could tell.
The picture on the GT30 is fantastic but when the missus asks why is the snow green in 'The Frozen Planet' it's just not good enough.
Oldboy
Well-known member
That's strange as my GT30 has not had any such issues which makes me think that it's bit of a lottery as to if you get a good example or not...out of interest what size screen is your GT30??
From what i have read on the subject it would seem that the bigger the screen size the more likely it is that the issue will occur, but there are good sets out there that don't show the issue so it would be good to know just why this is happening with certain GT and VT models and not others, is there a problem during manufacture for example??
Come on Panasonic please provide a definitive answer instead of customers having to read internet rumour and quotes from your customer service agents.
From what i have read on the subject it would seem that the bigger the screen size the more likely it is that the issue will occur, but there are good sets out there that don't show the issue so it would be good to know just why this is happening with certain GT and VT models and not others, is there a problem during manufacture for example??
Come on Panasonic please provide a definitive answer instead of customers having to read internet rumour and quotes from your customer service agents.
Both of my screens with the green blob have been 46".
I popped into Sevenoaks Reading, they've got someone returning their 50" GT because of the green.
I popped into Sevenoaks Reading, they've got someone returning their 50" GT because of the green.
Oldboy
Well-known member
That tallies with what i've been reading, my 42GT30 is fine but the complaints have come from people with screens of 46" and 50" GT30 tvs and 46" and over VT30 tvs, i'm so glad now that i never went for the 46GT30...i came very close to getting one but went with a 42GT30 and Panasonic BDT310 bluray player so i could go 3D and it turns out that was a good decision.
I've had nothing but trouble with the last few tvs i've bought but this time it seems i avoided any issue, perhaps my luck is changing, i'm very happy with my GT30 and can't see me changing it for some time.
I've had nothing but trouble with the last few tvs i've bought but this time it seems i avoided any issue, perhaps my luck is changing, i'm very happy with my GT30 and can't see me changing it for some time.
Oldboy said:
I wouldnt be suprised if the issue is there and you just can't see it. I would say this issue is on ever set to varying degrees. Mines is effected by it but I can live with it.
Oldboy
Well-known member
I wouldnt be suprised if the issue is there and you just can't see it. I would say this issue is on ever set to varying degrees. Mines is effected by it but I can live with it.
[/quote]
I know exactly what the issue is and what it looks like so i'm sorry to disappoint you but it simply isn't there.
To say it's an issue on every set is simply not correct because if that was the case then why did the tvs that WHF received for review not show the issue and why are so many tvs in showrooms across the country not showing the issue, plus there has been so much positive reviews on these tvs by people far more qualified than you or i that someone would have picked up on it as it's such an obvious issue.
As for my GT30, i have tested it with a blank white screen with my pixelprotector disc and it shows no discolouration atall...i am very fussy when it comes to tvs and this sort of issue is something that would have prompted me to return the tv and the first sign of it. I also had an XBox 360 until recently and the menus on that show the issue (as vids on Youtube testify) clearly on affected sets but again mine shows no sign of the issue, it's also clearly visible during day to day viewing yet again my tv shows no sign of the issue.
I'm not colour blind and i know what i'm looking for but the fact is it's just not present on my tv and i would have been the first to complain if it was that's for sure, unfortunatley for Panasonic it seems it may be bit of a lottery this year if you get a good example or a bad one as not all tvs are affected as far as i'm aware.
[/quote]
I know exactly what the issue is and what it looks like so i'm sorry to disappoint you but it simply isn't there.
To say it's an issue on every set is simply not correct because if that was the case then why did the tvs that WHF received for review not show the issue and why are so many tvs in showrooms across the country not showing the issue, plus there has been so much positive reviews on these tvs by people far more qualified than you or i that someone would have picked up on it as it's such an obvious issue.
As for my GT30, i have tested it with a blank white screen with my pixelprotector disc and it shows no discolouration atall...i am very fussy when it comes to tvs and this sort of issue is something that would have prompted me to return the tv and the first sign of it. I also had an XBox 360 until recently and the menus on that show the issue (as vids on Youtube testify) clearly on affected sets but again mine shows no sign of the issue, it's also clearly visible during day to day viewing yet again my tv shows no sign of the issue.
I'm not colour blind and i know what i'm looking for but the fact is it's just not present on my tv and i would have been the first to complain if it was that's for sure, unfortunatley for Panasonic it seems it may be bit of a lottery this year if you get a good example or a bad one as not all tvs are affected as far as i'm aware.
dj_colinbell2 said:
A bit of a sweeping statement really, which does not do anyone any favours.
As Oldboy said if it was present on all sets reviews would have picked it up, no reviewer would pass up on a issue like this.
It would appear however that Panasonic have a problem with this but nobody knows how many sets are affected. It really needs Panasonic to come out with the reasons why it's happening and what they intend to do to rectify the problem.
The very act of them keeping silent about it is not doing them any favours at all.
Oldboy
Well-known member
laserman16,
Totally agree with your comments and indeed it's the silence from Panasonic that is going to fuel this isuue even further, i am not saying the issue doesn't exist as it clearly does but it's the extent of it that needs investigation from Panasonic.
The details of an email contact from the Panasonic agent is welcome of course and perhaps a step in the right direction but it will take owners affected by the issue to contact them and make them aware of the issue before they take any real action or indeed investigate properly.
In order to stop the good reputation of their current range of award winning plasma tvs being tarnished they need to act quickly so lets hope they are quick to offer an answer and resolution to the issue.
Totally agree with your comments and indeed it's the silence from Panasonic that is going to fuel this isuue even further, i am not saying the issue doesn't exist as it clearly does but it's the extent of it that needs investigation from Panasonic.
The details of an email contact from the Panasonic agent is welcome of course and perhaps a step in the right direction but it will take owners affected by the issue to contact them and make them aware of the issue before they take any real action or indeed investigate properly.
In order to stop the good reputation of their current range of award winning plasma tvs being tarnished they need to act quickly so lets hope they are quick to offer an answer and resolution to the issue.
Oldboy.
As I mentioned earlier in this thread I'm in the market for a TV at the moment and the Panasonics were one of the sets I have been looking at.
I'm also afraid that I am slowly being put off them by Panasonics silence on this issue.
Just wish they would come out with an honest answer about it, and if the answer is "the set is within spec" I shall know to look elsewhere.
As I mentioned earlier in this thread I'm in the market for a TV at the moment and the Panasonics were one of the sets I have been looking at.
I'm also afraid that I am slowly being put off them by Panasonics silence on this issue.
Just wish they would come out with an honest answer about it, and if the answer is "the set is within spec" I shall know to look elsewhere.
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