you dont need an extended warranty as legally you have the right to a repair or some kind of refund up to 6 years after purchase.
-
Is OLED burn-in a problem? We want your input on one of TV’s hottest topics!
wheelspin76:
I notice that you say when you get to 50" probably wise to look at a Plasma, well I'm about to purchase a 46".
I was about to buy a Sony 46W4500 but have also considered a Panasonic TH46PZ81B or TH46PZ85B. I know in the grand scheme of things it maybe only represents a small percentage of faulty sets that have gone out but it obviously puts some doubt in your mind when spending your hard earned cash.
I guess my question is would you suggest a Plasma over an LCD at 46"? I already have a 46W Samsung LCD so it's not required for gaming, purely SD & Sky HD. If the Sony is a step up from the Panasonics I'll take the chance but if not I guess I won't take the risk and simply opt for a Panny.
Cheers for your help!
I second that question as I am stuck with the same issue!!!!
I notice that you say when you get to 50" probably wise to look at a Plasma, well I'm about to purchase a 46".
I was about to buy a Sony 46W4500 but have also considered a Panasonic TH46PZ81B or TH46PZ85B. I know in the grand scheme of things it maybe only represents a small percentage of faulty sets that have gone out but it obviously puts some doubt in your mind when spending your hard earned cash.
I guess my question is would you suggest a Plasma over an LCD at 46"? I already have a 46W Samsung LCD so it's not required for gaming, purely SD & Sky HD. If the Sony is a step up from the Panasonics I'll take the chance but if not I guess I won't take the risk and simply opt for a Panny.
Cheers for your help!
I second that question as I am stuck with the same issue!!!!
My W4500 has an audible buzz coming from the top of the set. I know TVs have a low level of hum behind
them but this is definitely a buzz, once you know it's there you can hear it when the TVs at low volume.
I
tried a search and found mention of raising the backlight to max. This
worked but not for long, I've been through the settings now with no joy.
When I put my hand on top of the set gently
the noise disappears, but it comes back as soon as I lift my hand. If I
press firmly it disappears for a while only to come back.
It's as if something is vibrating. Does anyone know of a remedy? I'm hoping it will settle down on it's own, but whats the chances?
them but this is definitely a buzz, once you know it's there you can hear it when the TVs at low volume.
I
tried a search and found mention of raising the backlight to max. This
worked but not for long, I've been through the settings now with no joy.
When I put my hand on top of the set gently
the noise disappears, but it comes back as soon as I lift my hand. If I
press firmly it disappears for a while only to come back.
It's as if something is vibrating. Does anyone know of a remedy? I'm hoping it will settle down on it's own, but whats the chances?
I would just like to add my experience. I have had a 46W4500 now for a couple of weeks. I have not experienced any of the problems with clouding or noise that others have had.
I have a V+ box connected via HDMI and the picture quality is excellent. Of course I did need to do some tweaking with the settings. In fact the settings I ended up with were very similar to the default 'cinema' settings.
Sorry to hear that other people were not so pleased.
I have a V+ box connected via HDMI and the picture quality is excellent. Of course I did need to do some tweaking with the settings. In fact the settings I ended up with were very similar to the default 'cinema' settings.
Sorry to hear that other people were not so pleased.
matthewpiano
Well-known member
- Nov 23, 2007
- 494
- 334
- 19,270
Ginder:you dont need an extended warranty as legally you have the right to a repair or some kind of refund up to 6 years after purchase.
This is absolute rubbish.
This is absolute rubbish.
LOL How can it be rubbish? Its UK legislation mate. How about you look it up before you make your comment? 😉
You are claiming under SOGA:
The Sale of Goods Act 1979 (as amended) says that goods should be as follows:
"Of satisfactory quality.
This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods."
Key word here is "price": something that costs a couple of hundred quid should atleast last a few years!
"*Satisfactory quality
includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults)
*Fit for the purpose
that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement."
and
The quote below is from the Trading Standards's website.
"I purchased goods over a year ago and the guarantee has now expired. The trader has advised me that he does not have any responsibility for the goods. Is he right?"
No! Guarantees are extra to your legal rights. If you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation."
Key word here is "durable": obviously the product was not durable as it did not last the expected reasonable length of time.
So hence the moral of the story is, if you never got an extended warranty, but still have your receipt then you may aswell give SOGA a shot!
Still rubbish Mr Piano?? 😉
You are claiming under SOGA:
The Sale of Goods Act 1979 (as amended) says that goods should be as follows:
"Of satisfactory quality.
This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods."
Key word here is "price": something that costs a couple of hundred quid should atleast last a few years!
"*Satisfactory quality
includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults)
*Fit for the purpose
that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement."
and
The quote below is from the Trading Standards's website.
"I purchased goods over a year ago and the guarantee has now expired. The trader has advised me that he does not have any responsibility for the goods. Is he right?"
No! Guarantees are extra to your legal rights. If you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation."
Key word here is "durable": obviously the product was not durable as it did not last the expected reasonable length of time.
So hence the moral of the story is, if you never got an extended warranty, but still have your receipt then you may aswell give SOGA a shot!
Still rubbish Mr Piano?? 😉
KC1976:wheelspin76:
I notice that you say when you get to 50" probably wise to look at a Plasma, well I'm about to purchase a 46".
I was about to buy a Sony 46W4500 but have also considered a Panasonic TH46PZ81B or TH46PZ85B.ÿÿI know in the grand scheme of things it maybe only represents a small percentage of faulty sets that have gone out but it obviously puts some doubt in your mind when spending your hard earned cash.
I guess my question is would you suggest a Plasma over an LCD at 46"?ÿ I already have a 46W Samsung LCD so it's not required for gaming, purely SD & Sky HD.ÿ If the Sony is a step up from the Panasonics I'll take the chance but if not I guess I won't take the risk and simply opt for a Panny.
Cheers for your help!
ÿ
I second that question as I am stuck with the same issue!!!!
ÿ
The 46 choices for me are:
1. 46W4500
2. 46Z4500
3. 46X4500
4. Pioneer Kuro KRL 46"
ÿ
Here are my findings:
ÿ
1. The Z4500 has a 200hz feature, better blacks and better sound than than the W4500 but still it doesnt warrant £550+ more.
2. The Pioneer will/should completely pwn both aforementioned models.
3. The only TV that can test the Pioneer is Sony's flagship "46-X4500". Early snippets reveal this LCD is absolutely amazing. The problem with this unit is the price. The cheapest i have found it for is just under £2700 with a 3 Year Warranty.
I am going to wait until after New Years and find the best price for 46 X4500.ÿ
p.s. X4500 40" does not produce the same results as the 46" because Sonys RGB-LED technology is only in models 46 +.
ÿ
ÿ
I notice that you say when you get to 50" probably wise to look at a Plasma, well I'm about to purchase a 46".
I was about to buy a Sony 46W4500 but have also considered a Panasonic TH46PZ81B or TH46PZ85B.ÿÿI know in the grand scheme of things it maybe only represents a small percentage of faulty sets that have gone out but it obviously puts some doubt in your mind when spending your hard earned cash.
I guess my question is would you suggest a Plasma over an LCD at 46"?ÿ I already have a 46W Samsung LCD so it's not required for gaming, purely SD & Sky HD.ÿ If the Sony is a step up from the Panasonics I'll take the chance but if not I guess I won't take the risk and simply opt for a Panny.
Cheers for your help!
ÿ
I second that question as I am stuck with the same issue!!!!
ÿ
The 46 choices for me are:
1. 46W4500
2. 46Z4500
3. 46X4500
4. Pioneer Kuro KRL 46"
ÿ
Here are my findings:
ÿ
1. The Z4500 has a 200hz feature, better blacks and better sound than than the W4500 but still it doesnt warrant £550+ more.
2. The Pioneer will/should completely pwn both aforementioned models.
3. The only TV that can test the Pioneer is Sony's flagship "46-X4500". Early snippets reveal this LCD is absolutely amazing. The problem with this unit is the price. The cheapest i have found it for is just under £2700 with a 3 Year Warranty.
I am going to wait until after New Years and find the best price for 46 X4500.ÿ
p.s. X4500 40" does not produce the same results as the 46" because Sonys RGB-LED technology is only in models 46 +.
ÿ
ÿ
Ravey Gravey Davy
Well-known member
- Apr 28, 2008
- 225
- 3
- 18,795
Ginder:LOL How can it be rubbish? Its UK legislation mate. How about you look it up before you make your comment? 😉 You are claiming under SOGA: The Sale of Goods Act 1979 (as amended) says that goods should be as follows: "Of satisfactory quality. This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods." Key word here is "price": something that costs a couple of hundred quid should atleast last a few years! "*Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults) *Fit for the purpose that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement." and The quote below is from the Trading Standards's website. "I purchased goods over a year ago and the guarantee has now expired. The trader has advised me that he does not have any responsibility for the goods. Is he right?" No! Guarantees are extra to your legal rights. If you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation." Key word here is "durable": obviously the product was not durable as it did not last the expected reasonable length of time. So hence the moral of the story is, if you never got an extended warranty, but still have your receipt then you may aswell give SOGA a shot! Still rubbish Mr Piano?? 😉
The only key word in there is "may have a claim". and where is the six year bit???
Nope- the statement is indeed absolute rubbish.Warranty is as specified by the manufacturer/retailer at the outset anything beyond that is goodwill only."Reasonable" is one year on new goods,-3months on overhauled as a minimum.
The only key word in there is "may have a claim". and where is the six year bit???
Nope- the statement is indeed absolute rubbish.Warranty is as specified by the manufacturer/retailer at the outset anything beyond that is goodwill only."Reasonable" is one year on new goods,-3months on overhauled as a minimum.
I think you may find this is very useful
" The Sale of Goods Act offers protection against faulty goods even when
the manufacturer's guarantee has run out. The act says goods must last
a reasonable time - and that can be anything up to six years from the
date of purchase. "
Read the article here - http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain
Not black and white but not as grey as you might think. I read somewhere that the government asked a large number of TV manufacturers how long they think their products should last for and 5-6 years was the response, so they have to honour that. I can't find where I read this but I have seen it somewhere.
I am not a lawyer, I can just use Google...
" The Sale of Goods Act offers protection against faulty goods even when
the manufacturer's guarantee has run out. The act says goods must last
a reasonable time - and that can be anything up to six years from the
date of purchase. "
Read the article here - http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain
Not black and white but not as grey as you might think. I read somewhere that the government asked a large number of TV manufacturers how long they think their products should last for and 5-6 years was the response, so they have to honour that. I can't find where I read this but I have seen it somewhere.
I am not a lawyer, I can just use Google...
Oooo - and another one...
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
I think we should all be more aware of this.
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
I think we should all be more aware of this.
I am keeping an eye on this thread and am wondering if Sony have made any comments on it on top of what has already being mentioned.
Due to the number of comments and views by us it will be interesting to see if Sony actually are bothered about the end user!
Any Comments Sony?
Due to the number of comments and views by us it will be interesting to see if Sony actually are bothered about the end user!
Any Comments Sony?
Ravey Gravey Davy:
Ginder:LOL How can it be rubbish? Its UK legislation mate. How about you look it up before you make your comment? 😉 You are claiming under SOGA: The Sale of Goods Act 1979 (as amended) says that goods should be as follows: "Of satisfactory quality. This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods." Key word here is "price": something that costs a couple of hundred quid should atleast last a few years! "*Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults) *Fit for the purpose that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement." and The quote below is from the Trading Standards's website. "I purchased goods over a year ago and the guarantee has now expired. The trader has advised me that he does not have any responsibility for the goods. Is he right?" No! Guarantees are extra to your legal rights. If you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation." Key word here is "durable": obviously the product was not durable as it did not last the expected reasonable length of time. So hence the moral of the story is, if you never got an extended warranty, but still have your receipt then you may aswell give SOGA a shot! Still rubbish Mr Piano?? 😉
The only key word in there is "may have a claim". and where is the six year bit???
Nope- the statement is indeed absolute rubbish.Warranty is as specified by the manufacturer/retailer at the outset anything beyond that is goodwill only."Reasonable" is one year on new goods,-3months on overhauled as a minimum.
The keyword "may" is better than not trying dont u think? Warranty is not as specified by the manufacturer/retailer and saying anything beyond is goodwill? Read up on the law, its in plain english 😉
Every product has a year warranty specified by the manufacturer, but honestly you cant believe that a thousand pound tv is only reasonably expected to last as long as an electric kettle that cost ten quid lol.
Like i said before manufacturers and retailers will try and wriggle out of this but the law is the law and if you dont try u might never find out how well SOGA holds up. I didnt say dont buy an extended warranty, what i did say was if u never got one with ur item then SOGA could be a possible route to go down. Warranties are an extension of the law not a replacement of them, u still have ur statutory rights if u choose to use them.
Ginder:LOL How can it be rubbish? Its UK legislation mate. How about you look it up before you make your comment? 😉 You are claiming under SOGA: The Sale of Goods Act 1979 (as amended) says that goods should be as follows: "Of satisfactory quality. This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods." Key word here is "price": something that costs a couple of hundred quid should atleast last a few years! "*Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults) *Fit for the purpose that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement." and The quote below is from the Trading Standards's website. "I purchased goods over a year ago and the guarantee has now expired. The trader has advised me that he does not have any responsibility for the goods. Is he right?" No! Guarantees are extra to your legal rights. If you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation." Key word here is "durable": obviously the product was not durable as it did not last the expected reasonable length of time. So hence the moral of the story is, if you never got an extended warranty, but still have your receipt then you may aswell give SOGA a shot! Still rubbish Mr Piano?? 😉
The only key word in there is "may have a claim". and where is the six year bit???
Nope- the statement is indeed absolute rubbish.Warranty is as specified by the manufacturer/retailer at the outset anything beyond that is goodwill only."Reasonable" is one year on new goods,-3months on overhauled as a minimum.
The keyword "may" is better than not trying dont u think? Warranty is not as specified by the manufacturer/retailer and saying anything beyond is goodwill? Read up on the law, its in plain english 😉
Every product has a year warranty specified by the manufacturer, but honestly you cant believe that a thousand pound tv is only reasonably expected to last as long as an electric kettle that cost ten quid lol.
Like i said before manufacturers and retailers will try and wriggle out of this but the law is the law and if you dont try u might never find out how well SOGA holds up. I didnt say dont buy an extended warranty, what i did say was if u never got one with ur item then SOGA could be a possible route to go down. Warranties are an extension of the law not a replacement of them, u still have ur statutory rights if u choose to use them.
Ravey Gravey Davy:
Ginder:LOL How can it be rubbish? Its UK legislation mate. How about you look it up before you make your comment? 😉 You are claiming under SOGA: The Sale of Goods Act 1979 (as amended) says that goods should be as follows: "Of satisfactory quality. This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods." Key word here is "price": something that costs a couple of hundred quid should atleast last a few years! "*Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults) *Fit for the purpose that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement." and The quote below is from the Trading Standards's website. "I purchased goods over a year ago and the guarantee has now expired. The trader has advised me that he does not have any responsibility for the goods. Is he right?" No! Guarantees are extra to your legal rights. If you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation." Key word here is "durable": obviously the product was not durable as it did not last the expected reasonable length of time. So hence the moral of the story is, if you never got an extended warranty, but still have your receipt then you may aswell give SOGA a shot! Still rubbish Mr Piano?? 😉
The only key word in there is "may have a claim". and where is the six year bit???
Nope- the statement is indeed absolute rubbish.Warranty is as specified by the manufacturer/retailer at the outset anything beyond that is goodwill only."Reasonable" is one year on new goods,-3months on overhauled as a minimum.
The keyword "may" is better than not trying dont u think? Warranty is not as specified by the manufacturer/retailer and saying anything beyond is goodwill? Read up on the law, its in plain english 😉
Every product has a year warranty specified by the manufacturer, but honestly you cant believe that a thousand pound tv is only reasonably expected to last as long as an electric kettle that cost ten quid lol.
Like i said before manufacturers and retailers will try and wriggle out of this but the law is the law and if you dont try u might never find out how well SOGA holds up. I didnt say dont buy an extended warranty, what i did say was if u never got one with ur item then SOGA could be a possible route to go down. Warranties are an extension of the law not a replacement of them, u still have ur statutory rights if u choose to use them.
Ginder:LOL How can it be rubbish? Its UK legislation mate. How about you look it up before you make your comment? 😉 You are claiming under SOGA: The Sale of Goods Act 1979 (as amended) says that goods should be as follows: "Of satisfactory quality. This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods." Key word here is "price": something that costs a couple of hundred quid should atleast last a few years! "*Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults) *Fit for the purpose that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement." and The quote below is from the Trading Standards's website. "I purchased goods over a year ago and the guarantee has now expired. The trader has advised me that he does not have any responsibility for the goods. Is he right?" No! Guarantees are extra to your legal rights. If you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation." Key word here is "durable": obviously the product was not durable as it did not last the expected reasonable length of time. So hence the moral of the story is, if you never got an extended warranty, but still have your receipt then you may aswell give SOGA a shot! Still rubbish Mr Piano?? 😉
The only key word in there is "may have a claim". and where is the six year bit???
Nope- the statement is indeed absolute rubbish.Warranty is as specified by the manufacturer/retailer at the outset anything beyond that is goodwill only."Reasonable" is one year on new goods,-3months on overhauled as a minimum.
The keyword "may" is better than not trying dont u think? Warranty is not as specified by the manufacturer/retailer and saying anything beyond is goodwill? Read up on the law, its in plain english 😉
Every product has a year warranty specified by the manufacturer, but honestly you cant believe that a thousand pound tv is only reasonably expected to last as long as an electric kettle that cost ten quid lol.
Like i said before manufacturers and retailers will try and wriggle out of this but the law is the law and if you dont try u might never find out how well SOGA holds up. I didnt say dont buy an extended warranty, what i did say was if u never got one with ur item then SOGA could be a possible route to go down. Warranties are an extension of the law not a replacement of them, u still have ur statutory rights if u choose to use them.
well, I got this 40w4500 TV last week and sadly it has the dreaded backlight bleed in both upper corners, leaving greyish puddle in dark images extending about 4" by 4" into the image on each side. When left on a black screen eg. switching inputs, and with backlight set above half way, clouding is evident all over the screen. It's also almost unwatchable at more than a slight angle...colours fade, blacks go grey and blotchy. I phoned sony and they fobbed me off. I looked this morning in my local sony centre, and they have a 40w4500 on display which seems to have the same problem with backlight bleed evident even in bright shop conditions, if viewed from a slight angle! guys in shop claimed it was 'normal' for LCDs! I'm taking this back and switching for a panny plasma.
as for legal protection under sale of goods act, I've tried to use this before on a suit that fell apart after a couple of months. It does give you protection on paper, but unfortunately a company isn't going to roll-over just because you mention sale of goods act. The only way to benefit from the law is to pursue the company through the courts, which costs you money, takes months and gives no guarantee of success. Not a viable option...stick to guarantees!
as for legal protection under sale of goods act, I've tried to use this before on a suit that fell apart after a couple of months. It does give you protection on paper, but unfortunately a company isn't going to roll-over just because you mention sale of goods act. The only way to benefit from the law is to pursue the company through the courts, which costs you money, takes months and gives no guarantee of success. Not a viable option...stick to guarantees!
When my Hitachi plasma packed up after 14 months, I contacted Hitachi who said to take to the nearest local Hitachi authorised repair centre for a inspection as to what had failed. Hitachi said they may be able to help depending on what they found. I'm afraid the 'may' word wasn't good enough for me, especially as it was going to cost me not far short of £150 to get it there and have it inspected before it was even talked about repairing the fault. The fact that I wanted a 1080p TV at that point as well led me to sell it as faulty and cut my losses.
I understand ur point of view but like i keep saying the law is there for a reason, maybe you could have gone to trading standards and have seen what they had to say. Courts are a long process but its there to be used even though it may not be convenient. Im just passing on knowledge not saying dont ever buy an extended warranty.
Today, the store called me. They have indicated the following:
They can do nothing to solve the problem. Exchange is no longer possible. (really bad customer service, store in the Netherlands named BCC)
I must make an appointment with Sony. They will look for faults. When the TV is defective, I receive a report from Sony with the problems. At first, they shall try to repair the TV. If repair isn't possible.... Sony will send a new 46W4500 to my store and they shall exchange it. The shop don't want to swap unless Sony confirms the clouding is unacceptable. I am afried that Sony will say that the clouding is acceptable.
Because this is already my 3rd TV in a very short time, I think about making rescission of the sale.
This is possible in the Netherlands.
I will not hesitate to start a lawsuit against the store or Sony if they not resolve my problem.
I never accept repair. A new TV for repair? I'm not crazy.
Sony is still silent......
I believe we can wait years for a response from Sony.
Here is a video of my backlight flickering problem;
http://video.google.nl/videoplay?docid=-6011610704629218710&hl=nl
They can do nothing to solve the problem. Exchange is no longer possible. (really bad customer service, store in the Netherlands named BCC)
I must make an appointment with Sony. They will look for faults. When the TV is defective, I receive a report from Sony with the problems. At first, they shall try to repair the TV. If repair isn't possible.... Sony will send a new 46W4500 to my store and they shall exchange it. The shop don't want to swap unless Sony confirms the clouding is unacceptable. I am afried that Sony will say that the clouding is acceptable.
Because this is already my 3rd TV in a very short time, I think about making rescission of the sale.
This is possible in the Netherlands.
I will not hesitate to start a lawsuit against the store or Sony if they not resolve my problem.
I never accept repair. A new TV for repair? I'm not crazy.
Sony is still silent......
I believe we can wait years for a response from Sony.
Here is a video of my backlight flickering problem;
http://video.google.nl/videoplay?docid=-6011610704629218710&hl=nl
I know the camera picks up some things the eye can't, but that's awful.
I think I'd cough up some more cash and go for the X series with LED backlight. There seems to have been no problems there..........yet !
I think I'd cough up some more cash and go for the X series with LED backlight. There seems to have been no problems there..........yet !
Alper, that is indeed poor customer service.
We'll continue to pursue Sony next week, and not rest until we get a more detalled answer.
In the meantime, any visitors to our Show this weekend can see a perfectly working 46W4500 (and 40W4500) on our stand, as part of a side-by-side showcase of our Award-winning TVs.
We'll continue to pursue Sony next week, and not rest until we get a more detalled answer.
In the meantime, any visitors to our Show this weekend can see a perfectly working 46W4500 (and 40W4500) on our stand, as part of a side-by-side showcase of our Award-winning TVs.
andyb190:
I know the camera picks up some things the eye can't, but that's awful.
I think I'd cough up some more cash and go for the X series with LED backlight. There seems to have been no problems there..........yet !
Why dont you just get a decent plasma TV?
I know the camera picks up some things the eye can't, but that's awful.
I think I'd cough up some more cash and go for the X series with LED backlight. There seems to have been no problems there..........yet !
Why dont you just get a decent plasma TV?
rewerb:andyb190:
I know the camera picks up some things the eye can't, but that's awful.
I think I'd cough up some more cash and go for the X series with LED backlight. There seems to have been no problems there..........yet !
Why dont you just get a decent plasma TV?
Possibly because unless you can stretch to the latest Pioneer plasma's, the picture won't be as sharp as a Sony LCD. Panasonic plasma's are nice, but the picture looks like it's had noise reduction applied, smooth but not as sharp as it could be, just my opinion.
I know the camera picks up some things the eye can't, but that's awful.
I think I'd cough up some more cash and go for the X series with LED backlight. There seems to have been no problems there..........yet !
Why dont you just get a decent plasma TV?
Possibly because unless you can stretch to the latest Pioneer plasma's, the picture won't be as sharp as a Sony LCD. Panasonic plasma's are nice, but the picture looks like it's had noise reduction applied, smooth but not as sharp as it could be, just my opinion.
Clare Newsome:
Alper, that is indeed poor customer service.
We'll continue to pursue Sony next week, and not rest until we get a more detalled answer.
In the meantime, any visitors to our Show this weekend can see a perfectly working 46W4500 (and 40W4500) on our stand, as part of a side-by-side showcase of our Award-winning TVs.
What I doubt is whether Sony can fix clouding problem/backlight flickering/white lines or not? It is a disaster as Sony says it can be fixed. Does anyone know anything about repair of the clouding problem?
Yes, the video looks much worse than real, but to give you an idea I posted this.
Perhaps the store does not exchange because this is my 3rd television. Maybe they think I'm crazy.
Alper, that is indeed poor customer service.
We'll continue to pursue Sony next week, and not rest until we get a more detalled answer.
In the meantime, any visitors to our Show this weekend can see a perfectly working 46W4500 (and 40W4500) on our stand, as part of a side-by-side showcase of our Award-winning TVs.
What I doubt is whether Sony can fix clouding problem/backlight flickering/white lines or not? It is a disaster as Sony says it can be fixed. Does anyone know anything about repair of the clouding problem?
Yes, the video looks much worse than real, but to give you an idea I posted this.
Perhaps the store does not exchange because this is my 3rd television. Maybe they think I'm crazy.
Well, I've had my 40W4500 for a week now and this is the extent of my clouding/ backlight bleed.
Been hoping it would sort itself over the past week. The clouding isn't noticeble during normal viewing but the bleed in the two top corners is when watching films in a dark room, backlight min. Very dissapointed with Sony. I don't feel that this shoddy workmanship reflects the £1000 price tag.
Shall be going back to the Sony Centre tomorrow to see if they'll replace it.
By the way. This model was made in August, also assembled in Spain.
Feel greatly short changed by Sony. Not happy at all.
Been hoping it would sort itself over the past week. The clouding isn't noticeble during normal viewing but the bleed in the two top corners is when watching films in a dark room, backlight min. Very dissapointed with Sony. I don't feel that this shoddy workmanship reflects the £1000 price tag.
Shall be going back to the Sony Centre tomorrow to see if they'll replace it.
By the way. This model was made in August, also assembled in Spain.
Feel greatly short changed by Sony. Not happy at all.
Clare Newsome:
Alper, that is indeed poor customer service.
We'll continue to pursue Sony next week, and not rest until we get a more detalled answer.
In the meantime, any visitors to our Show this weekend can see a perfectly working 46W4500 (and 40W4500) on our stand, as part of a side-by-side showcase of our Award-winning TVs.
Instead of pursuing Sony for an answer, could you pursue them for an ETA for a detailed answer to all relevant questions around their sets issues? That way we can all try to not ask you for an update until that day (reduce bothering you) and you in turn stop chasing Sony until that day. You also get a deadline from Sony which would be interesting to see whether they meet it or not. Appreciate its often very difficult to give ETAs so maybe worth starting off with time frame between 0 and 100 years and then hopefully you'll get into time frames of weeks or preferably days for the ETA, by the end of your conversation.
Alper, that is indeed poor customer service.
We'll continue to pursue Sony next week, and not rest until we get a more detalled answer.
In the meantime, any visitors to our Show this weekend can see a perfectly working 46W4500 (and 40W4500) on our stand, as part of a side-by-side showcase of our Award-winning TVs.
Instead of pursuing Sony for an answer, could you pursue them for an ETA for a detailed answer to all relevant questions around their sets issues? That way we can all try to not ask you for an update until that day (reduce bothering you) and you in turn stop chasing Sony until that day. You also get a deadline from Sony which would be interesting to see whether they meet it or not. Appreciate its often very difficult to give ETAs so maybe worth starting off with time frame between 0 and 100 years and then hopefully you'll get into time frames of weeks or preferably days for the ETA, by the end of your conversation.
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