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Is OLED burn-in a problem? We want your input on one of TV’s hottest topics!
northernpunk:
I purchased a 40W4500 (spanish built with a september build date) last week from online retailer. The set had very noticeable clouding / backlight bleed in all but the bottom right hand corner, it also displayed intermittent white line type flashes across the middle of the screen.
The retailers service has been excellent, the TV was picked up promptly and this morning I have been credited the full amount (including delivery costs). I don't know if I should order a replacement (they have reserved one from a new delivery for me) or go for an older model such as the 4000 or X3500.
I have re-ordered with the same retailer (set is from a fresh delivery so fingers crossed), it should be with me tomorrow.
I purchased a 40W4500 (spanish built with a september build date) last week from online retailer. The set had very noticeable clouding / backlight bleed in all but the bottom right hand corner, it also displayed intermittent white line type flashes across the middle of the screen.
The retailers service has been excellent, the TV was picked up promptly and this morning I have been credited the full amount (including delivery costs). I don't know if I should order a replacement (they have reserved one from a new delivery for me) or go for an older model such as the 4000 or X3500.
I have re-ordered with the same retailer (set is from a fresh delivery so fingers crossed), it should be with me tomorrow.
Let us know how you get on (post-calibration, of course....) - and incidentally, which retailer did you use? Seems like their service has been excellent and worthy of mention.
OK, we have an interim statement from Sony:
The product team has advised the following:
"While the Trusted Reviews commentary on the KDL52W4500 was very
positive, we were disappointed to read about some experience of what is
described as
"'puddles' of greyish light in the TV's corners".
We have also become aware of some subsequent online forum comments on a
similar subject.
We have not detected any faults with the KDL52W4500 or KDL46W4500.
As a precautionary measure we are checking screen settings on these
models. "
I'll get back to them re the 40W4500 as well.
The product team has advised the following:
"While the Trusted Reviews commentary on the KDL52W4500 was very
positive, we were disappointed to read about some experience of what is
described as
"'puddles' of greyish light in the TV's corners".
We have also become aware of some subsequent online forum comments on a
similar subject.
We have not detected any faults with the KDL52W4500 or KDL46W4500.
As a precautionary measure we are checking screen settings on these
models. "
I'll get back to them re the 40W4500 as well.
matthewpiano
Well-known member
- Nov 23, 2007
- 494
- 334
- 19,270
I had a good play with our sets in store yesterday and was unable to replicate any clouding issues on the set. Neither have we received any complaints from customers about W4500 sets.
I know this thread has had a few moments but, by the number of Newbies posting, it seems to be handling issues that trouble the masses
I bought a 52w4500 from my local sony centre on monday and this set had the clouding problems,went into the store today to check another one which i could exchange it for but this one also had the clouding problem,i think it was worse than the first set i had ! so the sony centre happily offered me a refund,they were very helpful,there is definately a problem with these sets,you pay good money so you want a good tv,not something that has all clouding on the screen when watching movies especially in dark scenes
SORT IT OUT SONY !!
SORT IT OUT SONY !!
Well, indeed - and understandably so: spending a good few hundred quid on a TV set is a huge investment, so people want to get it right.
To me, it still sounds like a rogue batch is the most likely explanation - Sony has already sold tens of thousands of these sets, and the reports of faults (though awful for the people in question) have to be kept in perspective.
We'll keep on at Sony for the more definitive answers you all deserve.
To me, it still sounds like a rogue batch is the most likely explanation - Sony has already sold tens of thousands of these sets, and the reports of faults (though awful for the people in question) have to be kept in perspective.
We'll keep on at Sony for the more definitive answers you all deserve.
Andrew Everard:
Chandler_90:Now having read around I was aware of a rumour doing the rounds that all sets assembled in Spain were cloud free... so I ensured that the set I was buying was assmebled there.
But the OP said the affected set was built in Spain.
ÿ
ÿ
Oh dear..
I will let u guys know 2moro what the crack is 🙂
Chandler_90:Now having read around I was aware of a rumour doing the rounds that all sets assembled in Spain were cloud free... so I ensured that the set I was buying was assmebled there.
But the OP said the affected set was built in Spain.
ÿ
Oh dear..
I will let u guys know 2moro what the crack is 🙂
Clare Newsome:
Well, indeed - and understandably so: spending a good few hundred quid on a TV set is a huge investment, so people want to get it right.
To me, it still sounds like a rogue batch is the most likely explanation - Sony has already sold tens of thousands of these sets, and the reports of faults (though awful for the people in question) have to be kept in perspective.
We'll keep on at Sony for the more definitive answers you all deserve.
I may start calling you Claudia Jane......or maybe CJ for short.
Well, indeed - and understandably so: spending a good few hundred quid on a TV set is a huge investment, so people want to get it right.
To me, it still sounds like a rogue batch is the most likely explanation - Sony has already sold tens of thousands of these sets, and the reports of faults (though awful for the people in question) have to be kept in perspective.
We'll keep on at Sony for the more definitive answers you all deserve.
I may start calling you Claudia Jane......or maybe CJ for short.
Chandler_90:
Oh dear..
I will let u guys know 2moro what the crack is 🙂
Please be careful how you word this. Cj may have to start to triage the litigation.
(Yeah, too much West Wing)
Oh dear..
I will let u guys know 2moro what the crack is 🙂
Please be careful how you word this. Cj may have to start to triage the litigation.
(Yeah, too much West Wing)
andyb190:Chandler_90:
ÿ
Oh dear..
I will let u guys know 2moro what the crack is 🙂
ÿPlease be careful how you word this. Cj may have to start to triage the litigation.
(Yeah, too much West Wing)ÿ
ÿ
Noted. 🙂
ÿ
Oh dear..
I will let u guys know 2moro what the crack is 🙂
ÿPlease be careful how you word this. Cj may have to start to triage the litigation.
(Yeah, too much West Wing)ÿ
ÿ
Noted. 🙂
Thanks for pushing this Clare,
What would you suggest that i do? Should i go back to the sony centre and ask for a replacement, or wait until we get some more definitive answers back from Sony? Just wouldn't like to be in the position of getting a replacement and having to return that as well as the first.
Thanks
Ben
What would you suggest that i do? Should i go back to the sony centre and ask for a replacement, or wait until we get some more definitive answers back from Sony? Just wouldn't like to be in the position of getting a replacement and having to return that as well as the first.
Thanks
Ben
Clare Newsome:Let us know how you get on (post-calibration, of course....) - and incidentally, which retailer did you use? Seems like their service has been excellent and worthy of mention.
The good service has been from 1stAudiovisual. Will post an update as soon as I have calibrated the replacement.
The good service has been from 1stAudiovisual. Will post an update as soon as I have calibrated the replacement.
Ben - I'd ask for a replacement - but only one you've seen unpacked and set-up (take a DVD with the THX optimiser on with you, just in case). That way you can say yes/no in the shop.
Clare Newsome:
Well, indeed - and understandably so: spending a good few hundred quid on a TV set is a huge investment, so people want to get it right.
To me, it still sounds like a rogue batch is the most likely explanation - Sony has already sold tens of thousands of these sets, and the reports of faults (though awful for the people in question) have to be kept in perspective.
We'll keep on at Sony for the more definitive answers you all deserve.
Hi Claire, unfortunately I don't think it's just been an issue with 46" LCD's, I bought my 40W2000 well aware that there had been many previous owners complaining of the same problem. Sony obviously have a 'clouding' problem with their LCD range which doesn't seem to have been rectified with newer models.
Having said that, I haven't found it to be an issue unless you want to look at the black screen for hours on end! I have the backlight setting on 0 - 3 (depending on room lighting). Even through dark scenes in movies or on TV, I can't say I notice it. It's only really obvious when you have a competely black screen with no picture playing through it. No, it's not acceptable and Sony should have sorted it by now, but does it really affect movie or TV playback quality?
Well, indeed - and understandably so: spending a good few hundred quid on a TV set is a huge investment, so people want to get it right.
To me, it still sounds like a rogue batch is the most likely explanation - Sony has already sold tens of thousands of these sets, and the reports of faults (though awful for the people in question) have to be kept in perspective.
We'll keep on at Sony for the more definitive answers you all deserve.
Hi Claire, unfortunately I don't think it's just been an issue with 46" LCD's, I bought my 40W2000 well aware that there had been many previous owners complaining of the same problem. Sony obviously have a 'clouding' problem with their LCD range which doesn't seem to have been rectified with newer models.
Having said that, I haven't found it to be an issue unless you want to look at the black screen for hours on end! I have the backlight setting on 0 - 3 (depending on room lighting). Even through dark scenes in movies or on TV, I can't say I notice it. It's only really obvious when you have a competely black screen with no picture playing through it. No, it's not acceptable and Sony should have sorted it by now, but does it really affect movie or TV playback quality?
ben tyler:What would you suggest that i do? Should i go back to the sony centre and ask for a replacement, or wait until we get some more definitive answers back from Sony? Just wouldn't like to be in the position of getting a replacement and having to return that as well as the first.
The sensible answer would seem to be to ask for a replacement if you feel you are afflicted with this problem, and demand to see the replacement working before you accept it.
The sensible answer would seem to be to ask for a replacement if you feel you are afflicted with this problem, and demand to see the replacement working before you accept it.
pete321:
I haven't found it to be an issue unless you want to look at the black screen for hours on end! I have the backlight setting on 0 - 3 (depending on room lighting). Even through dark scenes in movies or on TV, I can't say I notice it. It's only really obvious when you have a competely black screen with no picture playing through it. No, it's not acceptable and Sony should have sorted it by now, but does it really affect movie or TV playback quality?
Which is exactly the conclusion many people came to following the similar Panasonic issues last winter.
I haven't found it to be an issue unless you want to look at the black screen for hours on end! I have the backlight setting on 0 - 3 (depending on room lighting). Even through dark scenes in movies or on TV, I can't say I notice it. It's only really obvious when you have a competely black screen with no picture playing through it. No, it's not acceptable and Sony should have sorted it by now, but does it really affect movie or TV playback quality?
Which is exactly the conclusion many people came to following the similar Panasonic issues last winter.
It matters not a jot how many faulty sets you may try/receive.
Keep going in the shop until you're happy with one and make sure you do this in as dark a conditions as possible. Then make sure they transport it to you thereby negating any liability with carriage damage.
When it arrives, do not sign for it until you've tried the set ( I offer drivers a cuppa whilst they wait) and the prob should manifest itself quickly if there is one.
Hopefully then, all will be well.
Keep going in the shop until you're happy with one and make sure you do this in as dark a conditions as possible. Then make sure they transport it to you thereby negating any liability with carriage damage.
When it arrives, do not sign for it until you've tried the set ( I offer drivers a cuppa whilst they wait) and the prob should manifest itself quickly if there is one.
Hopefully then, all will be well.
I got the 40W4500 from empiredirect about three weeks ago, and I haven't noticed any clouding on it. I even tried looking for it last night on a dark screen, and there was none. I have been delighted with it since I got it, and was getting worried reading this thread that there was perhaps something wrong with my TV, but no - it's fantastic!!
Clare Newsome:
OK, we have an interim statement from Sony:
The product team has advised the following:
"While the Trusted Reviews commentary on the KDL52W4500 was very
positive, we were disappointed to read about some experience of what is
described as
"'puddles' of greyish light in the TV's corners".
We have also become aware of some subsequent online forum comments on a
similar subject.
We have not detected any faults with the KDL52W4500 or KDL46W4500.
As a precautionary measure we are checking screen settings on these
models. "
I'll get back to them re the 40W4500 as well.
This is a very disappointing response. Hopefully they will soon come with a better answer.
They have said nothing about the flashing white lines. Only about clouding. I had expected a better and clearer answer from Sony.
OK, we have an interim statement from Sony:
The product team has advised the following:
"While the Trusted Reviews commentary on the KDL52W4500 was very
positive, we were disappointed to read about some experience of what is
described as
"'puddles' of greyish light in the TV's corners".
We have also become aware of some subsequent online forum comments on a
similar subject.
We have not detected any faults with the KDL52W4500 or KDL46W4500.
As a precautionary measure we are checking screen settings on these
models. "
I'll get back to them re the 40W4500 as well.
This is a very disappointing response. Hopefully they will soon come with a better answer.
They have said nothing about the flashing white lines. Only about clouding. I had expected a better and clearer answer from Sony.
Not in our experience - but I really wouldn't be put off the W4500 range just from reading Forum threads. As ever, go and see a set with your own eyes before making any snap judgements. (for or against!)
I am really been put off the w4500 range because of the 2 i have seen have had bad clouding on them,i currently have the 40" V2000 model which i bought 2 years ago i havent had any problems with clouding or pixels on this set,my brother bought the 32w4000 a few weeks ago and has no clouding/dead pixels on his set thats why im thinking of getting the 52W4000
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