Here we go again.... GT50 with screen burn...

[BIGBERNARDBRESSLAW]

Rang them yesterday, said they couldn't chase it up on a Sunday.

Tried earlier, but I'd left the phone off the hook for ages and the battery died soon after ringing.

Phone is on charge, will ring a bit later, or leave it til tomorrow.

 

[strapped for cash]

Presumably JL didn't provide you with a replacement TV while your GT50 is being looked at?

I say "looked at" rather than "repaired," because we don't know whether Panasonic will fix the problem, or acknowledge that there's a problem at all.

 

[BIGBERNARDBRESSLAW]

From what I was told, the engineers were taking it away, the replacement panel was going to be ordered from Panasonic (which would take 3-4 days to arrive), then the new panel would be fitted.

I've had no phone call to say that this is not happening, then again, I've had no call to say it's all been done either. It's now 11 days since they took the tv away.

And no, I haven't been given a replacement tv by JL, I'm using the Samsung from the bedroom. One of the things I'll be asking them (if my tv hasn't been fixed) is about a replacement tv.

I know if I ring them now, they'll say that they can't chase it up because the repairers have gone home, but I think I'll do it anyway.

 

[MrW]

This is all to familiar....

Hoping for good news for you BBB

 

[BIGBERNARDBRESSLAW]

This is all to familiar....

Hoping for good news for you BBB

Just like you said, the engineers say they've had the tv for 12 days and can see nothing wrong with it, even though the 2 engineers that collected it said they can see both problems.

JL said it must be the aerial, but when I pointed out that I don't have an aerial, so they said it must be Sky. Make your f*cking minds up!

I'm not happy, but if they think they've heard the last of me, they're very wrong, I'm off work until the new year, so I've plenty of time to pester the f*ck out of them.

Anyway, the engineers will ring soon to arrange bringing the tv back, but If there's a mark on that tv, or a trace of screen burn, I'll be straight on the phone to JL.

 

[strapped for cash]

I'm angry for you, BBB.

Based on your experience (and others I've read of), I'm also convinced that there's no benefit to Panasonic taking my TV away for a fortnight, before advising that it's in perfect working order.

I think you should demand a refund, even if that means taking a small loss. Alternatively you could ask for 2013 model and pay the difference. I'm not sure I'd recommend a VT65, though Gel and others will perhaps disagree with me here.

 

[strapped for cash]

JL said it must be the aerial, but when I pointed out that I don't have an aerial, so they said it must be Sky. Make your f*cking minds up!

Oh, and this is beyond insulting. As you know, it's IMPOSSIBLE for blobs, bands, and screen uniformity issues to be caused by an aerial.

I guess a proportion of customers know little about digital and flatscreen television technology, and have therefore bought this line. I wonder if some have replaced their aerial and wasted more money due to Panasonic's inability to manufacture uniform plasma panels.

 

[BIGBERNARDBRESSLAW]

JL said it must be the aerial, but when I pointed out that I don't have an aerial, so they said it must be Sky. Make your f*cking minds up!

Oh, and this is beyond insulting. As you know, it's IMPOSSIBLE for blobs, bands, and screen uniformity issues to be caused by an aerial.

And even if it was possible, why would the bands and pink hue be visible when I run the scrolling bar?

The engineers have yet to contact me, but I have a bad feeling that they'll have run the same channel for 12 days, so I'm expecting a burnt in image on the screen. I'm going to get them to connect the tv and test it in front of me, and if there's the slightest mark on the stand or bezel, or any screen burn, they'll be taking it away with them to explain to JL how they've damaged my tv. It's me against them now, so I'm not conceding an inch of ground to them.

 

[strapped for cash]

I'm busy over the Christmas period and away for most of the next fortnight; but in January I'll be contacting John Lewis and pressing for a refund on the basis that they've sold me four faulty televisions in row.

 

[BIGBERNARDBRESSLAW]

I'm busy over the Christmas period and away for most of the next fortnight; but in January I'll be contacting John Lewis and pressing for a refund on the basis that they've sold me four faulty televisions in row.

Fair enough, but which tv will you to replace it?

 

[strapped for cash]

Fair enough, but which tv will you to replace it?

I might pick up a second hand V20 or Kuro, or go for a cheaper television more generally. I see no point in spending large sums on a television with problems.

The other option is an F8500. I wouldn't be out of pocket.

 

[BIGBERNARDBRESSLAW]

Kuro prices are going up again. I sold mine for £500 (I think), and it was in perfect condition, but I see less than perfect examples going for more money than mine did.

I know nothing about the V20, so can't comment.

I'd go for a Kuro if I was you, maybe a KRP, and any kind of warranty would be a good thing I guess.

 

[MrW]

This is all to familiar....

Hoping for good news for you BBB

Just like you said, the engineers say they've had the tv for 12 days and can see nothing wrong with it, even though the 2 engineers that collected it said they can see both problems.

JL said it must be the aerial, but when I pointed out that I don't have an aerial, so they said it must be Sky. Make your f*cking minds up!

I'm not happy, but if they think they've heard the last of me, they're very wrong, I'm off work until the new year, so I've plenty of time to pester the f*ck out of them.

Anyway, the engineers will ring soon to arrange bringing the tv back, but If there's a mark on that tv, or a trace of screen burn, I'll be straight on the phone to JL.

The repair company isn't based in Norfolk is it??

All to familiar to me

I did exactly what you say you are going to do

No doubt, with a bit of pushing you will get to where I have, an offer of a partial refund, with the option to buy something else

I'm still in a total quandry about what to buy, but I do have time on my side to a certain extent, so if a bargain looms in the sales, I can move on it

Keep us posted

 

[BIGBERNARDBRESSLAW]

The repair company isn't based in Norfolk is it??

No, Milton Keynes.

No doubt, with a bit of pushing you will get to where I have, an offer of a partial refund, with the option to buy something else

Is that a cash refund, or is it like a credit note where you have to buy from JL?

 

[Oldboy]

You have my deepest sympathies BBB as I know oh too well the situation you find yourself in now

As it's come from John Lewis do what MrW done and simply don't back down or accept no for an answer and simply getting on their case and refusing to go away is the way forward, all of us on these forums are aware of Panasonics inability to produce fault free panels so I would push for a replacement or refund. I beleive when they offered MrW his refund they made some calculation of how long he had the TV and took that away from the purchase price so I would presume you would get the same offer, it's not ideal and means taking a hit in the pocket but might give you a way out to start again.

I may be wrong but I beleive he was offered the refund via original payment method or towards the cost of a new set, either way he has a route out which is better than nothing.

 

[MrW]

My 'refund' was worked out like this:

Take 6 years as the average life expectancy of this TV.

£1399 divided by 72 months gives a monthly cost of £19.43

My TV was/is 13 months old, so then take that from 72 months

Therefore it is 59 months X £19.43 = £1146

I can have that as a refund, or it can go against a new TV, which is what I am planning to do when I find out what the next Samsung TV promotion is at midday on the 24th December (well, thats when the current deal expires)

JL have said they will talk to me then and see what deals are available, and we will go from there

In the meantime, the GT50 is back on the wall (and the picture is as awful as ever!)

 

[BIGBERNARDBRESSLAW]

I'm not getting mine back until Thursday, so 2 weeks away, and nothing done, well nothing good.

I'm kind of hoping they've damaged it so I can really have a go at JL, we'll see.

 

[MrW]

I'm not getting mine back until Thursday, so 2 weeks away, and nothing done, well nothing good.

I'm kind of hoping they've damaged it so I can really have a go at JL, we'll see.

I hoped they'd damaged mine.... they had, it had horrendous IR!!

 

[BIGBERNARDBRESSLAW]

I'm not getting mine back until Thursday, so 2 weeks away, and nothing done, well nothing good.

I'm kind of hoping they've damaged it so I can really have a go at JL, we'll see.

I hoped they'd damaged mine.... they had, it had horrendous IR!!

Well, if they do that to mine, they'll not hear the last of it. I can moan for England.

 

[MrW]

Exactly what I did BBB

You'll need to cut through first level support at JL and get to a manager, then things start to happen!

 

[BIGBERNARDBRESSLAW]

Exactly what I did BBB

You'll need to cut through first level support at JL and get to a manager, then things start to happen!

Thanks for the tip.

 

[MrW]

for what its worth, I used email to communicate with JL for the inital part, so I had it all in writing...

 

[BIGBERNARDBRESSLAW]

for what its worth, I used email to communicate with JL for the inital part, so I had it all in writing...

I like to do that, but everything seems to take much longer to sort out by doing it that way.

Plus, if there is a problem when the tv is returned, I want to ring them so they can hear how annoyed I am, and also how stubborn I can be when they have annoyed me.

 

[BIGBERNARDBRESSLAW]

They've returned my tv, which of course still has the same issues.

To their credit, they've looked after the tv, no marks, no screen burn, but I am annoyed, as they've lost my settings in Professional 1 & 2.

Strapped, have you any idea which thread these settings were in?

It was the same two engineers that brought the tv back as took it away, and I spoke to them to ask why they couldn't see the pink hue and dse. They explained that for Panasonic to release a replacement panel, a clear photo has to be taken of the fault, and they were unable to take a photo that showed the fault clearly. I tried to take a photo, as the pink hue was very clear after they returned it earlier, but I was unable to see it clearly in the picture, so I can understand it from their point of view. BUT, the engineer also told me that he can see that the problem was only really visible during sport, and they never really saw any sport when they were checking, which is just moronic.

I'll wait until tomorrow, then ring JL. Just because it's not possible to take a clear photogragh of a fault, doesn't mean a fault doesn't exist. It seems to me that there's no chance of Panasonic releasing a panel, so I'll ask JL for either a replacement, or a refund.

 

[expat_mike]

BUT, the engineer also told me that he can see that the problem was only really visible during sport, and they never really saw any sport when they were checking, which is just moronic.

BBB you have my sympathy.

It beggars belief that the "engineer" knew the conditions under which the fault was most visible, but then made no attempt to reproduce the same conditions when the TV was in the test lab environment.

I think that you should use the title technician, rather than engineer, because this technician has not demonstrated the level of professionalism, that I would expect from an engineer.