daveh75
Well-known member
Those of you that got the £149 offer, are your previous SkyHD boxes all Thomson boxes by any chance? And those that got turned down are your boxes another manufacturers?
Sorreltiger
Well-known member
Hi daveh75! Yes - mine is a Thomson box and about 2 1/2 years old. The guy at Sky actually said something like, "It's going to be very expensive to replace the box with a similar one, but I can do you a special deal on a new 1TB box." This was after I'd done the sob story about the state of my present box, but before I'd even had the chance to ask for the special deal. I must have just struck lucky!
Iv had a pace box for about 2 years. I didn't get a letter telling me about the recall. So i chatted on Facebook with Sky and they said they would do a straight swap, even way after its year warranty. Thanks Sky.
Hi Daveh75, the first two HD boxes I had were Thomson ones but both went wrong, I then had a Samsung one, but when that went wrong it was replaced with the standard DRX780UK Amstrad HD box which has been working OK. I have been an HD subscriber for 27 months but am still not being offered the £149 deal.
sonycentre:It was offered to me for £149.00 with free self install.
Hi Sony,
"Free self install" - that's very generous of you, how much do you normally charge yourself to install your own equipment?
Nick
Hi Sony,
"Free self install" - that's very generous of you, how much do you normally charge yourself to install your own equipment?
Nick
Sorreltiger
Well-known member
Read the WHFSV article on the 1TB box last weekend, and on cue my 4 year old Thompson HD box died on Monday. Several suggested methods to tease it out of standby failed, so two calls to Sky but no £149 offer on the table despite saying all the things recommended by this very timely thread.
An email to Sky late on Tuesday mentioning Virgin Media, my loyalty, and a letter with the £149 offer I received last year, and - hey presto, a reply first thing Weds offering the box at 149 and free delivery. Arrived within 45 hrs (seems disappointing now, having read Sorreltiger's post!). All set up but with a couple of niggles - the modem doesn't work with phone line connected (engineer coming out next week) and am disappointed that none the huge Anytime plus downloadable content has subtitles. Nor does 3D stuff come to mention it.
An email to Sky late on Tuesday mentioning Virgin Media, my loyalty, and a letter with the £149 offer I received last year, and - hey presto, a reply first thing Weds offering the box at 149 and free delivery. Arrived within 45 hrs (seems disappointing now, having read Sorreltiger's post!). All set up but with a couple of niggles - the modem doesn't work with phone line connected (engineer coming out next week) and am disappointed that none the huge Anytime plus downloadable content has subtitles. Nor does 3D stuff come to mention it.
ok i managed to get a 1tb box from sky for the offer price and have installed it over the weekend but sad to say i'm not impressed at all with the picture quality compared to my pace hd box. i've got it setup exactly the same way on my isf calibrated pioneer pdp-lx5090 plasma.
standard def is softer as many others have reported re these amstrad 1tb boxes. i also think hd channels also look less sharp than they did on the pace box. i've had this confirmed by my isf calibrater guy too who doesn't rate these new boxes and puts it down to inferior video processing chips in them.
also i get a single pop noise through my speakers when changing channels. never happened on pace box.
the only good thing about it is it's nice new sleek dimensions and obviously the big storage space.
so sadly i think i'm sending it back.
how do i revert back to my old box? do I have to re-pair my viewing card with it? if so where do i do this? do i set it up with the 'new install' option as i did with this new 1tb box? or will it just work as normal once i've plugged it all back in?
standard def is softer as many others have reported re these amstrad 1tb boxes. i also think hd channels also look less sharp than they did on the pace box. i've had this confirmed by my isf calibrater guy too who doesn't rate these new boxes and puts it down to inferior video processing chips in them.
also i get a single pop noise through my speakers when changing channels. never happened on pace box.
the only good thing about it is it's nice new sleek dimensions and obviously the big storage space.
so sadly i think i'm sending it back.
how do i revert back to my old box? do I have to re-pair my viewing card with it? if so where do i do this? do i set it up with the 'new install' option as i did with this new 1tb box? or will it just work as normal once i've plugged it all back in?
daveh75
Well-known member
lastcoyote:
how do i revert back to my old box? do I have to re-pair my viewing card with it? if so where do i do this? do i set it up with the 'new install' option as i did with this new 1tb box? or will it just work as normal once i've plugged it all back in?
You'll need to phone Sky and get them to pair the card with the old box.
how do i revert back to my old box? do I have to re-pair my viewing card with it? if so where do i do this? do i set it up with the 'new install' option as i did with this new 1tb box? or will it just work as normal once i've plugged it all back in?
You'll need to phone Sky and get them to pair the card with the old box.
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
The_Lhc
Well-known member
johnnymunro:
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
the_lhc:johnnymunro:
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
Thanks _lhc, their generosity at times is overwhelming. Can you suggest please any other ways of using this box without it becoming redundant?
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
Thanks _lhc, their generosity at times is overwhelming. Can you suggest please any other ways of using this box without it becoming redundant?
The_Lhc
Well-known member
johnnymunro:the_lhc:johnnymunro:
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
Thanks _lhc, their generosity at times is overwhelming. Can you suggest please any other ways of using this box without it becoming redundant?
Well, you can use it without a card but then you get even less channels as you don't then get C4 etc as it's encoded (but still free). I think they'll pair it for you but equally they might want you to buy their freeview card instead, which is £20.
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
Thanks _lhc, their generosity at times is overwhelming. Can you suggest please any other ways of using this box without it becoming redundant?
Well, you can use it without a card but then you get even less channels as you don't then get C4 etc as it's encoded (but still free). I think they'll pair it for you but equally they might want you to buy their freeview card instead, which is £20.
the_lhc:johnnymunro:the_lhc:johnnymunro:
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
Thanks _lhc, their generosity at times is overwhelming. Can you suggest please any other ways of using this box without it becoming redundant? Well, you can use it without a card but then you get even less channels as you don't then get C4 etc as it's encoded (but still free). I think they'll pair it for you but equally they might want you to buy their freeview card instead, which is £20.
If I was to use it without a card would I not just get the 'insert your viewing card logo?'
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
Thanks _lhc, their generosity at times is overwhelming. Can you suggest please any other ways of using this box without it becoming redundant? Well, you can use it without a card but then you get even less channels as you don't then get C4 etc as it's encoded (but still free). I think they'll pair it for you but equally they might want you to buy their freeview card instead, which is £20.
If I was to use it without a card would I not just get the 'insert your viewing card logo?'
daveh75
Well-known member
the_lhc:johnnymunro:
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
A viewing card can only be paired to one box at a time. However, the card will work in your old box without being paired to it, you just wont have access to the premium channels, i.e movies,sports or any stand alone channels.
I've decided to keep mine because of the large storage space.
Q Daveh75 - Do you think Sky would pair the card with the old box too so that I could use it in another room without another multi room monthly payment?
They might but you'll only get the Freeview channels on that box.
A viewing card can only be paired to one box at a time. However, the card will work in your old box without being paired to it, you just wont have access to the premium channels, i.e movies,sports or any stand alone channels.
daveh75
Well-known member
johnnymunro:If I was to use it without a card would I not just get the 'insert your viewing card logo?'
Not on FTA channels, but you would on subscription channels (obv.).
Not on FTA channels, but you would on subscription channels (obv.).
I have just called Sky,told them about my monthly payment around £90 and my flakey box etc etc. They quotred me £200 plus delivery charges for the 1Tb box.
Said I might as well cancel as other people have got it for less.
They said
"hold the line sir I will put you through to the cancellation dept"
5 minutes later still waiting.......
I then hung up.
Said I might as well cancel as other people have got it for less.
They said
"hold the line sir I will put you through to the cancellation dept"
5 minutes later still waiting.......
I then hung up.
Cofnchtr
Well-known member
Hi,
Phone them back and ask for cancellations from the start of the call. Tell them you are disappointed with the service/box and you're considering cancelling.
I did this 3 months ago and got 2 x SKY+ boxes and an ordinary digibox. I phoned them again last week cos my original Pace box was failing to record again (the original problem 3 months ago). An engineer was sent out, took one look at the box and replaced it with a new Amstrad one. No fee.
Be polite and courteous.
Cheers,
Cofnchtr.
Phone them back and ask for cancellations from the start of the call. Tell them you are disappointed with the service/box and you're considering cancelling.
I did this 3 months ago and got 2 x SKY+ boxes and an ordinary digibox. I phoned them again last week cos my original Pace box was failing to record again (the original problem 3 months ago). An engineer was sent out, took one look at the box and replaced it with a new Amstrad one. No fee.
Be polite and courteous.
Cheers,
Cofnchtr.
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