Sky+ HD hard drive problems

It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".

My options are:

1) Replace the hard drive: how much will it cost? Can I do it myself?

2) Buy a new Sky+ HD box: I've been offered a Sky+ HD 2TB box for £185 brand new. Is this a good deal?

3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?
 

daveh75

Well-known member
bigboss said:
It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".

Tried a planner rebuild? This can sometimes cure problems with failed recordings etc.

My options are:1) Replace the hard drive: how much will it cost? Can I do it myself
The price of an HDD. Needs to be an AV/CE rated one which use less power and produce less heat. Yes.

2) Buy a new Sky+ HD box: I've been offered a Sky+ HD 2TB box for £185 brand new. Is this a good deal
I personally wouldn't pay that for a Sky box

3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?

It's worth calling CS to see. Very much pot luck as to whether you get through to an agent that can offer a 'retention deal' though (Agents are limited to how many deals they can offer in a given month)

If not the standard service call (£65) covers box replacement. It will be a 'refurb' though.
 

jjbomber

Well-known member
bigboss said:
It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".

3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?

This is a weird one. On my account I can but the box for £149 witha Sky+ HD contract for 12 months. If I log on to my Mother's account, she can get exactly the same box and contract for just £49. Both are on self install.
 

mikey2008

New member
Dec 24, 2008
14
0
0
Visit site
jjbomber said:
bigboss said:
It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".

3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?

This is a weird one. On my account I can but the box for £149 witha Sky+ HD contract for 12 months. If I log on to my Mother's account, she can get exactly the same box and contract for just £49. Both are on self install.

I got the 2TB box in December for £149. I tried to bargain with them on price but they wouldn't budge on price even though I've got a full subscription and HD multiroom.
 
B

BIGBERNARDBRESSLAW

Guest
Looks like a good option BB, but you could ring Sky and talk to them to see what they will offer you.

Exactly the same thing happened to me, and so I rang Sky and told them that my box had failed, and because of this there was no point paying for their service anymore, so I want to leave.

They offered me a new 500GB box for (I think) around £65 if I fitted it myself. I tried to get a 1TB box, but they did refuse that unless I paid around £150. I dug me heals in, and eventually got an engineer out to replace my dish and wiring, and a new 500GB box for nothing.

It's worth trying that route as long as you're prepared go the whole distance, and not back down.
 

AnotherJoe

New member
Jun 10, 2011
407
0
0
Visit site
Replace the hardrive. Its dead easy to do - just get a 1.5TB 3.5'' SATA drive.

Note that the normal HD sky boxes only support up to 1.5TB. You can install a 2TB but it will only show as 1.5

The hidden menu with rebuild and other options is reached by pressing services,0,0,1,select
 

849bagman

New member
Feb 8, 2014
0
0
0
Visit site
Hello, just joined what seems a very helpful site. I have a nw message from Sky: SKY playback and recording are not available! Tried the disc rebuild: Message Planner cannot be rebuilt in discless mode. Think the disc may have failed , but no previous problems.

It is a Samsung with 1Tb drive approx 3 years old..

Am I looking at a disc replace ( happy to do this , it's basiclly a computer) or a new box !!???

Cheers
 

TRENDING THREADS

Latest posts