Excellent Sonos service

[admin_exported]

I've had a Sonos CR200 remote for about 6 months. It developed a fault overnight. The upper right quarter of the touchscreen stopped responding to inputs. Sent Sonos an email and promptly received a reply explaining how to return it to them. They're sending me a new unit. I can send the faulty unit back when the new one arrives. Everything free of charge.

That's how it should be done. No hassle with the retailer, no waiting until I get a replacement, and no shipping costs for me. I imagine this streamlined operation could actually cut Sonos RMA costs, and it should be good for their reputation. Kudos.

 

[Anonymous]

I am impressed by the Sonos S5, although I've had it only for 3 days!!

 

[Clare Newsome]

tarunzbak:I am impressed by the Sonos S5, although I've had it only for 3 days!!

And you'll soon be able to run that S5 in stereo....

http://whathifi.com/News/MUNICH-HIGH-END-SHOW-Sonos-adds-stereo-pair-mode-to-ZonePlayer-S5/

 

[Anonymous]

Clare, I saw that as well!

I have an S5, and want to extend my sonos, by buying a ZP120. Any suggestions for decent pair of speakers? B&W XT2, Linn Komponent 110, Linn Majik 109 or PMC DBi (dont like their looks)

 

[Anonymous]

Clare Newsome:
tarunzbak:I am impressed by the Sonos S5, although I've had it only for 3 days!!

And you'll soon be able to run that S5 in stereo....

http://whathifi.com/News/MUNICH-HIGH-END-SHOW-Sonos-adds-stereo-pair-mode-to-ZonePlayer-S5/

I need some advice regards speaker matcing with the Sonos ZP 120. The
ones I have been looking at are:

B&W XT2, Linn Majik 109,
Bose 301, or any other options?
Thanks

 

[The_Lhc]

duff2010:I need some advice regards speaker matcing with the Sonos ZP 120. The ones I have been looking at are:
B&W XT2, Linn Majik 109, Bose 301, or any other options?

you don't mention a budget but the ZP120 is pretty flexible as far as speakers go. I wouldn't be spending a fortune though.

 

[The_Lhc]

KevinOK:I've had a Sonos CR200 remote for about 6 months. It developed a fault overnight. The upper right quarter of the touchscreen stopped responding to inputs. Sent Sonos an email and promptly received a reply explaining how to return it to them. They're sending me a new unit. I can send the faulty unit back when the new one arrives. Everything free of charge.
That's how it should be done. No hassle with the retailer, no waiting until I get a replacement, and no shipping costs for me. I imagine this streamlined operation could actually cut Sonos RMA costs, and it should be good for their reputation. Kudos.

This is now a known issue on a seemingly quite large batch of CR200s, which is why Sonos are responding to it so efficiently, they know there's no real alternatives so they're sorting it out, I believe when the first occurances, errr, occurred, they took a little longer, simply because they didn't know what the problem was but as you say, now they're sorting everyone out pretty quickly.

 

[Anonymous]

the_lhc:duff2010:I need some advice regards speaker matcing with the Sonos ZP 120. The ones I have been looking at are:
B&W XT2, Linn Majik 109, Bose 301, or any other options?

you don't mention a budget but the ZP120 is pretty flexible as far as speakers go. I wouldn't be spending a fortune though.

I would like to stick to < 500GBP

 

[Anonymous]

the_lhc:

This is now a known issue on a seemingly quite large batch of CR200s, which is why Sonos are responding to it so efficiently, they know there's no real alternatives so they're sorting it out, I believe when the first occurances, errr, occurred, they took a little longer, simply because they didn't know what the problem was but as you say, now they're sorting everyone out pretty quickly.

Interesting. I did not know that. Sure hope they fixed it in later batches. This service is topnotch though. Plenty of other brands choose to deny or simply ignore problems and let you work it out with the retailer who may or may not help you, and usually charge for repairs and shipping.