Changing mobile provider.

[Friesiansam]

🙂 Let me know if you change your mind and we'll have £50 each.
(They're probably as good as the next telecom company....as long as you never need to contact them 🤬).

The bigger ISPs are much of a muchness, at least with regard to CS.

You need to be looking at the smaller, more niche, business orientated ISPs if you value good CS, but that comes at a cost, so it's a case of whether you're willing to pay for a service you may never need to use.

With mobile providers I find it simpler.

Avoid getting locked into contracts with the four MNOs, and use one of the no contract, SIM only MVNOs an you'll find a better level of service IME.

We are with Plusnet and, have been for a few years now, as they keep offering me good prices. I’ve found their customer services to be very good.

 

[Ethics Gradient]

O2 use the Communications ombudsman rather than CISAS for ADR.

Making a complaint and using ADR schemes

You can use this page to see which ADR scheme your provider belongs to.

www.ofcom.org.uk

Submitted, fingers crossed.

 

[Jasonovich]

I just renewed my Virgin Media broadband contract, I said I wasn't going to but then they offered to knock off £10 (from monthly payment). That make's it a little less than EE >1GB broadband. Yeah I guess, the better the devil you know...

 

[Ethics Gradient]

I just renewed my Virgin Media broadband contract, I said I wasn't going to but then they offered to knock off £10. That make's it a little less than EE >1GB broadband. Yeah I guess, the better the devil you know...

Need to look at mine too - RPI+whatever means costs escalate over time.

 

[Ethics Gradient]

Submitted, fingers crossed.

Case accepted by the Communications Ombudsman, call outlining process etc. If only O2 was half as efficient...

 

[Ethics Gradient]

O2 offered reductions in the ongoing costs, and a paltry £65 as a 'goodwill' gesture. Have told them where to stick it, and instructed the CO to carry on with investigating it.

Their offer reads like someone whose scarcely bothered to read the complaint. Not that this should surprise me...

 

[daveh75]

O2 offered reductions in the ongoing costs, and a paltry £65 as a 'goodwill' gesture. Have told them where to stick it, and instructed the CO to carry on with investigating it.

Their offer reads like someone whose scarcely bothered to read the complaint. Not that this should surprise me...

Personally I would be pushing for them to release you from whatever is left of your contract and move on.


Frankly, given that the ADR process is costly for CPs you'd think they'd be falling over themselves to either appease you or allow you to move on

 

[Ethics Gradient]

Frankly, given that the ADR process is costly for CPs you'd think they'd be falling over themselves to either appease you or allow you to move on

It's costly for them? Oh dear - hate to be a nuisance...

 

[Ethics Gradient]

Personally I would be pushing for them to release you from whatever is left of your contract and move on.


Frankly, given that the ADR process is costly for CPs you'd think they'd be falling over themselves to either appease you or allow you to move on

CO's decision is reductions to £10 & £8 for life of contract and about £150 in total. That'll do. CO can only enforce a deduction against costs, so I might end up paying nothing for 8 months or so, but would prefer cash. I want to buy something that I'll always know that O2 had to pay for as it mucked me about.

Thanks for pointing me in the right direction.

 

[Gray]

TalkTalk have now given me the £100 voucher they promised as an incentive for me to stay with them for phone and broadband.
They also gave 3 free months + the equivalent credit for another 1.77 months extra free to cover the expected April price rise (which, I pointed out, was not part of the offer I agreed to).

Obviously it costs them nothing to provide free months.
Not sure how much the Amazon voucher cost them - but I do know I'll be paying them less than the amount they're giving me this year.

Amazon also bunged me a £50 voucher for signing up for their new credit card - together effectively making the Wiim Ultra a more tempting £199 outlay....