Changing mobile provider.

[Friesiansam]

🙂 Let me know if you change your mind and we'll have £50 each.
(They're probably as good as the next telecom company....as long as you never need to contact them 🤬).

The bigger ISPs are much of a muchness, at least with regard to CS.

You need to be looking at the smaller, more niche, business orientated ISPs if you value good CS, but that comes at a cost, so it's a case of whether you're willing to pay for a service you may never need to use.

With mobile providers I find it simpler.

Avoid getting locked into contracts with the four MNOs, and use one of the no contract, SIM only MVNOs an you'll find a better level of service IME.

We are with Plusnet and, have been for a few years now, as they keep offering me good prices. I’ve found their customer services to be very good.

 

[12th Monkey]

O2 use the Communications ombudsman rather than CISAS for ADR.

Making a complaint and using ADR schemes

You can use this page to see which ADR scheme your provider belongs to.

www.ofcom.org.uk

Submitted, fingers crossed.

 

[Jasonovich]

I just renewed my Virgin Media broadband contract, I said I wasn't going to but then they offered to knock off £10 (from monthly payment). That make's it a little less than EE >1GB broadband. Yeah I guess, the better the devil you know...

 

[12th Monkey]

I just renewed my Virgin Media broadband contract, I said I wasn't going to but then they offered to knock off £10. That make's it a little less than EE >1GB broadband. Yeah I guess, the better the devil you know...

Need to look at mine too - RPI+whatever means costs escalate over time.

 

[12th Monkey]

Submitted, fingers crossed.

Case accepted by the Communications Ombudsman, call outlining process etc. If only O2 was half as efficient...

 

[12th Monkey]

O2 offered reductions in the ongoing costs, and a paltry £65 as a 'goodwill' gesture. Have told them where to stick it, and instructed the CO to carry on with investigating it.

Their offer reads like someone whose scarcely bothered to read the complaint. Not that this should surprise me...

 

[daveh75]

O2 offered reductions in the ongoing costs, and a paltry £65 as a 'goodwill' gesture. Have told them where to stick it, and instructed the CO to carry on with investigating it.

Their offer reads like someone whose scarcely bothered to read the complaint. Not that this should surprise me...

Personally I would be pushing for them to release you from whatever is left of your contract and move on.


Frankly, given that the ADR process is costly for CPs you'd think they'd be falling over themselves to either appease you or allow you to move on