Changing mobile provider.

[Friesiansam]

🙂 Let me know if you change your mind and we'll have £50 each.
(They're probably as good as the next telecom company....as long as you never need to contact them 🤬).

The bigger ISPs are much of a muchness, at least with regard to CS.

You need to be looking at the smaller, more niche, business orientated ISPs if you value good CS, but that comes at a cost, so it's a case of whether you're willing to pay for a service you may never need to use.

With mobile providers I find it simpler.

Avoid getting locked into contracts with the four MNOs, and use one of the no contract, SIM only MVNOs an you'll find a better level of service IME.

We are with Plusnet and, have been for a few years now, as they keep offering me good prices. I’ve found their customer services to be very good.

 

[12th Monkey]

O2 use the Communications ombudsman rather than CISAS for ADR.

Making a complaint and using ADR schemes

You can use this page to see which ADR scheme your provider belongs to.

www.ofcom.org.uk

Submitted, fingers crossed.

 

[Jasonovich]

I just renewed my Virgin Media broadband contract, I said I wasn't going to but then they offered to knock off £10 (from monthly payment). That make's it a little less than EE >1GB broadband. Yeah I guess, the better the devil you know...

 

[12th Monkey]

I just renewed my Virgin Media broadband contract, I said I wasn't going to but then they offered to knock off £10. That make's it a little less than EE >1GB broadband. Yeah I guess, the better the devil you know...

Need to look at mine too - RPI+whatever means costs escalate over time.

 

[12th Monkey]

Submitted, fingers crossed.

Case accepted by the Communications Ombudsman, call outlining process etc. If only O2 was half as efficient...