CANTON DM50 RANDOM MUTE, Uk technical support?

[R0B]

Hi

I purchased a Canton DM50 which I plugged in over the weekend, the sound is very impressive however.... the unit keeps on muting itself, it does this on both Bluetooth and TV modes. It seems to be totally random, sometimes its fine for an hour other times every few minutes; I thought maybe it was the way it was synced to the TV remote but it does it even without any input from any of the remotes, I even removed the batteries from the other remotes but no joy.

I tried emailing the canton email address(in Germany) but no reply, does anyone know of any UK technical support, or maybe a mehod of doing a factory reset before I send it back to the seller?

Thanks in advance

 

[macdiddy]

Hi ROB and welcome to the madness ( sorry I mean forum )*bye*

Just thought I would let you know there is a email address ( and phone numbers) for Canton in the UK, it is in the section marked " Adresses International " under the service tab at the top of the screen.

Hope this helps.

 

[R0B]

Hi ROB and welcome to the madness ( sorry I mean forum )*bye*

Just thought I would let you know there is a email address ( and phone numbers) for Canton in the UK, it is in the section marked " Adresses International " under the service tab at the top of the screen.

Hope this helps.

Hi Macdiddy, Thanks for the reply, I'm not seeing a service tab at the top of screen? *unknw*

 

[Al ears]

Hi ROB and welcome to the madness ( sorry I mean forum )*bye*

Just thought I would let you know there is a email address ( and phone numbers) for Canton in the UK, it is in the section marked " Adresses International " under the service tab at the top of the screen.

Hope this helps.

Hi Macdiddy, Thanks for the reply, I'm not seeing a service tab at the top of screen? *unknw*

The details are there on the page I'm looking at. They are:-

Phone: +44 20-8358 9593
Fax: +44 20-82 00 82 82

Email: http://www.unlimited.com/cu/home.do

 

[R0B]

Great, I'll give them a try tomorrow, much appreciated

ps I still cant see a service tab, and I replying from a different computer? maybe newbies don't have the same level of information.*unknw*

 

[Al ears]

If you go to www.canton.de website you should see #service# on the very top line of the homepage (left of 'company' and 'imprint') always assuming you have selected 'English' from the drop down language box at top right.

 

[R0B]

If you go to www.canton.de website you should see #service# on the very top line of the homepage (left of 'company' and 'imprint') always assuming you have selected 'English' from the drop down language box at top right.

Ahhhh I did try that number yesterday before posting on here; they told me they're only a distributor and speak to the company I purchased from(Amazon).

I'll try their email address now, failing that looks like I'll have to return it *sad*

 

[bigboss]

If you bought it from Amazon, don't waste time contacting the manufacturer. Contact Amazon. Most likely they will replace it with a new one.

 

[R0B]

If you bought it from Amazon, don't waste time contacting the manufacturer. Contact Amazon. Most likely they will replace it with a new one.

This is true, I was trying to avoid the hassle of dismantling and sending it back, then having some-one in to take delivery, especially IF it could be fixed with a simple factorty reset, procedure etc.*smile*

 

[kanabeach44]

I,

I have exactly the same problem ......

Did you find a solution ?

Please tell me what did you do, thanks a lot

 

[cerij101]

I have this issue too. Random mutes. Re-learning the remote introduces random volume increase. This seems like a serious design flaw. I am on my second DM50 with the same problem. I may have to return this one too.

 

[hybridauth_Google_109849222012102186538]

Have you got resolved?

Which is the step in order to replace my fault unit? is 2 week old....

Gabrio

 

[bigboss]

Have you got resolved?

Which is the step in order to replace my fault unit? is 2 week old....

Gabrio

Take it back to your retailer for exchange or refund.

 

[hybridauth_Google_109849222012102186538]

I contacted Canton support and they ask me firmware version by press mute (some seconds) during standby.

My firmware is DSO 113, which is your?