It's the wife's birthday tomorrow so I bought her an iPhone 3G for €210 ( + the €45 a month) So came home last night and set it up with iTunes, put some tunes on it, transfered all the contact details etc, etc
So I rang her this morning and she could hear me but I could'nt hear her, nothing, nada, zilch. Came home and done all the usual Sync, turn off/on, check all the settings blah,blah,blah still would'nt work-obviously a faulty unit.
I brought it back to Carphone Warehouse and they rang Apple Support, this is where the fun started, thay asked all the stupid questions like Did I Sync it with iTunes, Check the Settings, Check the Volume they went through every permutation possible as to what could/could'nt be wrong with the phone,they just would'nt accept that it was faulty
So after 45 minutes Apple Support said they would have a courier come pick it up in the next 7-10 days free of charge or I could pay €35 to have UPS come collect it over the next 24-48 hours!!!
Luckly the sales assistance went against Apple's policy of not replacing the unit ( Well that's what she told me) and gave me a new one after nearly an hour in the shop. I only had to go home and Set up, Sync, Change settings all over again[]
Shocking.............
So I rang her this morning and she could hear me but I could'nt hear her, nothing, nada, zilch. Came home and done all the usual Sync, turn off/on, check all the settings blah,blah,blah still would'nt work-obviously a faulty unit.
I brought it back to Carphone Warehouse and they rang Apple Support, this is where the fun started, thay asked all the stupid questions like Did I Sync it with iTunes, Check the Settings, Check the Volume they went through every permutation possible as to what could/could'nt be wrong with the phone,they just would'nt accept that it was faulty
So after 45 minutes Apple Support said they would have a courier come pick it up in the next 7-10 days free of charge or I could pay €35 to have UPS come collect it over the next 24-48 hours!!!
Luckly the sales assistance went against Apple's policy of not replacing the unit ( Well that's what she told me) and gave me a new one after nearly an hour in the shop. I only had to go home and Set up, Sync, Change settings all over again[]
Shocking.............