Going back to the original thread question, I think that experience suggests that if a product doesn't work right brand new, you are better taking it back and getting your money back/switching to a different product. I think often that if something doesn't work on a new purchase then the whole batch is likely to be wrong. I had a new amplifier that hummed, the replacement did as well. I had a tuner that had periodic signal drop out, found on the internet it was a persistent problem with that model, got my money back. A replacement cd player on a warranty has a periodic grating sound when loading and is slow to load, this is a common theme for the model on internet reviews. I guess the approach of just killing the deal straight away is a bit brutal, but I think I've come to the view it saves a lot of hassle in the long run.
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What is happening with some makers?
Interesting that you have used the word "Maker" and not manufacturer, any reason?
Interesting that you have used the word "Maker" and not manufacturer, any reason?
- Apr 28, 2008
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iamthegruffalo said:
Nope. Do think you are being pedantic, though. The point has come across with sufficient clarity. 🙂
plastic penguin said:
Sorry, clumsy use of phraseology there, I just wondered why you chose maker, Inquisitive thats all?
plastic penguin said:
The fact that you did not like the top loader, or the voicing is hardly a manufacturing fault, more user error.
matthewpiano
Well-known member
- Nov 23, 2007
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I've always thought top loading was a strange choice for Rega. Given that most owners of Rega systems are probably highly likely to have a turntable as well, taking up the top shelf of the rack, it makes accomodating the CD player quite difficult.
paul darwin said:
Having read, and re read this post a few times, I can understand why most manufactuers stay off the forums.
I have nothing but praise for rega, their products and customer service are second to none, albeit they seem to have a few problems at the moment. I am sure that given the chance, Rega would solve them to the customers satisfaction.
From my own experience with rega, which goes back to a early P2, through 3,25 and now a 9, brko, planet, saturn, cursa, exon, apheta and ios, when ever I have needed rega's help, it has been given, usually well above what would be expected or considered normal.
I really do not think Mr Darwin has done himself , or Rega, any favours with this response.
- Apr 28, 2008
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respe said:
Never said it was. Only stating a very pertinent point that my rack, with a TT on top, allied to a very lean midrange, meant the Apollo was off the radar. But in terms of detail and clarity it did have the upper hand over the Arcam CDP. That said, the Naim CDP eclipsed the Apollo in pretty much every aspect, especially with the type of amp and speakers I had then.
paul darwin
Well-known member
- Feb 21, 2012
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Morning Respe,
I would like to apologise unreservedly, to you and anybody else if my comments were mis-interpreted and deemed either offensive or ill-considered, that was certainly not the intention. I was merely trying, albeit perhaps clumsily, to encourage the use of dealers and manufacturers to sort out any problems or issues that may happen rather than posting on forums as the first point of call.
We pride ourselves on the quality of our dealers and the levels of support that they, and we as a manufacturer, offer and provide as a matter of course, and would therefore seek the opportunity to show that on the odd occasion that problems may occur.
I note and thank you for your comments about Regas customer support being above what could be expected or normal, we constantly strive to better serve our customers and I am happy that most of the time we suceed.
Paul Darwin
Rega Research
I would like to apologise unreservedly, to you and anybody else if my comments were mis-interpreted and deemed either offensive or ill-considered, that was certainly not the intention. I was merely trying, albeit perhaps clumsily, to encourage the use of dealers and manufacturers to sort out any problems or issues that may happen rather than posting on forums as the first point of call.
We pride ourselves on the quality of our dealers and the levels of support that they, and we as a manufacturer, offer and provide as a matter of course, and would therefore seek the opportunity to show that on the odd occasion that problems may occur.
I note and thank you for your comments about Regas customer support being above what could be expected or normal, we constantly strive to better serve our customers and I am happy that most of the time we suceed.
Paul Darwin
Rega Research
What does 'buy british' mean today? In all but a very few product areas most products source components from all over the world. My argument & examples could go on for pages but unfortunately the concept is largely dead. Dyson. Honda. Wharfdale. Aldi. .......????
You can buy british, even if components are sourced from elsewhere, if the design and build is here, its british. To my mind, Rega, Naim, Jaguar are british, quad, wharfedale, ford, not really.
paul darwin said:
The problem Paul is that many dealers/shops/manufacturers are not very good at the customer service side of things, and a post on a forum such as this can very quickly generate responses from other customers who may have had similar issues. Issues that a single dealer may not have personally encountered.
My own recent experience with a faulty iphone showed this. Posting on the forum saved me perhaps weeks of unnecessary repair delay via Vodafone (who even denied the fault was covered under warranty), when a simple visit to an Apple store (recommended by a WHFSV poster) got me a new phone in 2 minutes.
Hopefully users of WHFSV forum will have the maturity to give manufacturers/dealers sufficient time and explanation to sort problems efficiently, but then highlight any issues to us all if they don't.
(ps. I love my Rega!)
matthewpiano
Well-known member
- Nov 23, 2007
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respe said:
Ford were never British. Vauxhall were and, despite the American ownership, it could be said they are still more British than many car manufacturers given the amount of manufacturing they still do here.
So would you class Cambridge Audio as British then? All R&D and design is done in the UK....
ifor said:
But that only has 1 hifi manufacturer listed, 1 have never heard of before, so I will check out. Unfortunately many have gone abroad because of the costs here. To be honest I think that site is pretty poor at promoting British products.
ifor said:
Thanks ifor. I dont know how old the site is and I o ly looked at the cars it. Bristol. Mini. MG. Morgan.. Really? QED.
And Dyson & Panasonic !!!!
Sony, Panasonic & Wharfdale listed. Solid UK companies not sourcing any components etc outside the uk I'm certain.
After reading through this, I have some sympathy with Rega here.
Steve says in an early post that he has nothing to gain from post this thread.
I think he has everything to gain, It assures the attention of the manufacurer and dealer to try and deal with the problem asap,and if I remember correctly not for the first time.
Why not contact the dealer first and try to get the sorted first, and then if he has no joy post on here.............
Steve says in an early post that he has nothing to gain from post this thread.
I think he has everything to gain, It assures the attention of the manufacurer and dealer to try and deal with the problem asap,and if I remember correctly not for the first time.
Why not contact the dealer first and try to get the sorted first, and then if he has no joy post on here.............
Your evidence of an alleged increase in problems with HIFI gear is a handful of posts on a forum which you then use to cynically slight manufacturers? "so-called great manufacturers"?
Where is your empirical evidence that HIFI separates were more reliable 20 or 30 years ago? The real difference back then was no WWW for people up and down the country and abroad to post their thoughts so any problems they had would be dealt with by dealers and not broadcast to the nation.
For all you know reliablity could have increased in the last generation it's just that with the internet you now have access to a far greater number of people and their experiences than you did 20 or 30 years ago.
Some folk need to engage their brain before posting.
Where is your empirical evidence that HIFI separates were more reliable 20 or 30 years ago? The real difference back then was no WWW for people up and down the country and abroad to post their thoughts so any problems they had would be dealt with by dealers and not broadcast to the nation.
For all you know reliablity could have increased in the last generation it's just that with the internet you now have access to a far greater number of people and their experiences than you did 20 or 30 years ago.
Some folk need to engage their brain before posting.
Jota180 said:
5 posts hey? Would you walk into a room full of strangers and come out with comments like that? You'd probably get a well deserved smack in the mouth if you did. But then you're anonymous at home aren't you.
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