Apologies that you got a lemon with your first SR10. I can assure you this isn't the norm and that we have in fact had very few SR10 units back at all.
Thanks for the kind words Clare. We do sell thousands of separates a year so we're always going to have a few back however hard we try to design in reliability. Be assured though that myself and my team and our distributor Richer Sounds will always be here to sort out any problems that might arise
Kind regards,
James Johnson-Flint, CEO, Cambridge Audio Ltd., / Audio Partnership Plc