• If you ever spot Spam (either in the forums, or received via forum direct message) please use the Report button at the bottom of each post to make sure a Moderator can handle it quickly. Thanks for your help in keeping things running smoothly!

Virgin price hike (Again!)

sogophonio11

New member
Jun 23, 2011
44
0
0
My virgin bill has increased yet again! Third time in less than a year. Once for sky platform support ( Out of virgins control) Twice for bundle. Point here is, they never tell you in advance, and just sneak it in! Am now paying over a hundred quid a month for two tivo boxes and basic broadband. Soon to be doubled in speed, for no more money: Yeah right!

Any one else disgruntled? Have been in contact with them, no response so far, did i expect that then? Love the service, quality is second to none. Its the way they rely on that, and continuation of customer loyalty that gets my goat!
 

laserman16

New member
Nov 23, 2007
99
0
0
sogophonio11 said:
My virgin bill has increased yet again! Third time in less than a year. Once for sky platform support ( Out of virgins control) Twice for bundle. Point here is, they never tell you in advance, and just sneak it in! Am now paying over a hundred quid a month for two tivo boxes and basic broadband. Soon to be doubled in speed, for no more money: Yeah right!

Any one else disgruntled? Have been in contact with them, no response so far, did i expect that then? Love the service, quality is second to none. Its the way they rely on that, and continuation of customer loyalty that gets my goat!
They have told us in advance, about a couple months I think.
 

sogophonio11

New member
Jun 23, 2011
44
0
0
How did they do that then? Must have blinked!

But do you think it reasonable, three increases in less than a year?

Cheers.
 

laserman16

New member
Nov 23, 2007
99
0
0
Not sure now how they informed us but I know we were aware of it.

No Sky increase for us as we don't have that bit.
 

sogophonio11

New member
Jun 23, 2011
44
0
0
Thanks for the reply.Just a bit Pxxxxx about the way they went about it(IMO)

Spose Sky has its foibles as well?

Cheers.
 

ukdavej

New member
Oct 12, 2009
73
0
0
I got a letter telling me. If I remember rightly, this latest increase was on the Broadband (3 pounds for 60mb flavour) and the line rental (one pound across the board). I have already decided to go back to BT for phone and ditch the TV (can never find anything on I want to watch that isn't on freeview). No too sure about BB yet as my phone line is a piece of old twine that can just about support 2mb download speeds. We should be getting fibe in the spring so will look at that when the time comes.

The one that really annoys me is the line rental. This is their second increase in a year. To be fair, no one else is any better, BT have had at least two, maybe three. What does annoy me though is you can have it for 10 quid a month if you pay up front for 12 months
 

jjbomber

Well-known member
Dec 22, 2006
970
395
19,270
sogophonio11 said:
Soon to be doubled in speed, for no more money: Yeah right!
One of the engineers told me in march last year that they had just done all the work to double the speed on Broadband. We are still waiting for it to happen. All the adverts with Usain Bolt are a distant memory. This is the bit I don't understand. They say they can't double my speed from 30Mb to 60Mb until they finish the upgrading work, sometime in August. However, if I pay an extra £4 a month, I can have it straight away.
 

margetti

New member
May 29, 2008
134
0
0
jjbomber said:
sogophonio11 said:
Soon to be doubled in speed, for no more money: Yeah right!
One of the engineers told me in march last year that they had just done all the work to double the speed on Broadband. We are still waiting for it to happen. All the adverts with Usain Bolt are a distant memory. This is the bit I don't understand. They say they can't double my speed from 30Mb to 60Mb until they finish the upgrading work, sometime in August. However, if I pay an extra £4 a month, I can have it straight away.
We upgraded about a year ago to 50Mb, partially on the promise of the "soon to arrive" speed doubling. At the time the postcode checker on Virgin's website said April. April came and went, the website said June/July. By August it was saying September-December.

Having noticed that Virgin's website was telling us that as a new customer we could have 100Mb straight away, my OH phoned them up to get the speed doubled. They were having none of it. But my OH is highly skilled with the gift of the gab, and after a solid 10 minutes of repeatedly saying they could do nothing about it, they relented! We had 100Mb within a few hours! And bizzarely it cost £1 a month less. (As per the OP, that £1 saving has long been superseeded with increased bills).

Just checked the postcode checker again, and it is now saying April this year for speed doubling. :wall:
 

hammill

New member
Mar 20, 2008
212
0
0
Sorry to read that some have not had their free speed doubling, but it does exist - mine doubled a few months ago and speed checks show it is real.
 

hammill

New member
Mar 20, 2008
212
0
0
Sorry to read that some have not had their free speed doubling, but it does exist - mine doubled a few months ago and speed checks show it is real.
 

trj007

New member
Nov 17, 2010
4
0
0
If you're receiving your broadband via cable or fibre wouldn't that remove the need for a 'phone line?
 

chrisup

New member
Dec 11, 2008
49
0
0
My broadband doubled in November and I needed a new wireless router to get the speed hike. Its usually in high 30mbs but can go up to 50mbs and my son loves it for gaming and BBC Iplayer etc
 

ASK THE COMMUNITY

TRENDING THREADS