hoopsontoast
New member
sonycentre said:Crocodile Its my opinion to say that as i work in retail too,and we get our fair share of people like yourself,so yes im piping up about it...... :wall:
I think Crocodile wants his cake and eat it.
sonycentre said:Crocodile Its my opinion to say that as i work in retail too,and we get our fair share of people like yourself,so yes im piping up about it...... :wall:
harveymt said:The_Lhc said:You've never been to a hi-fi shop then? You can do that now. Buying hi-fi isn't like buying a book (as much as I like books and will always buy from a bookshop rather than online if possible).
I've been in plenty of hi-fi shops and the service I've recieved in most of them is laughable.
Extending your arguement about books and how you buy them in-store to other items, how many people are like that? Most of everyone I know currently buys what they can online. In another 10, 20 years surely most people will be like that?
hoopsontoast said:So you suggest a company, buys all the items they could stock, for display, available to demo?
Or manufacturers go direct to the customer, why would they want to go into business with their competitors for the sake of a warehouse full of stock to demo?
:clap:
harveymt said:I realise shops provide the above facility but there are plenty of threads on here about shops that don't have items in stock to demo.
harveymt said:Manufacturer's products are currently sharing shelf space in hi-fi shops
plastic penguin said:In the real world you'll always have this problem. The only product I've ever purchased online was the Leema. Actually that's not strictly true. I phoned them and ordered it for home delivery...
As the other poster suggested: Always best, IMHO, to do it the old fashioned way, and *** into a local high street dealer (or nearest dealer) and that way you're almost guranteed customer satisfaction.
Hmm, book a day off work, pack your speakers, source & cabling up in the back of the car, drive to the dealer, find somewhere close to park, hope it isn't raining as you unload, connect it all up, have a listen of how it sounds in their premises rather than your own room, take it all to bits, reload the car, drive home, unload the car & reconnect everything.The_Lhc said:I have to travel at least 50 miles to hear kit. It's not that big a deal, make a day of it, you're thinking of spending hundreds, if not thousands of pounds, half a tank of fuel is barely worth worrying about.
Place item back in the box it came in, tape it up, book courier.The_Lhc said:I don't want to have to faff around with re-boxing things and sending them back if I don't like them, what a ball-ache that is!
Which is why I said in my last e-mail that I was probably going to have to make the 300 mile round trip to see you & your range of stock after Bristol.FrankHarveyHiFi said:You might need to travel...
Crocodile said:Place item back in the box it came in, tape it up, book courier.The_Lhc said:I don't want to have to faff around with re-boxing things and sending them back if I don't like them, what a ball-ache that is!
Crocodile said:The Good
Bought an Onkyo TX-8050 from Superfi to have a play with in the hope it really was as good as the hype. It wasn't, so requested a return under DSR & Superfi duly obliged with no dramas. It was returned on Friday & yesterday (Wednesday) I had confirmation of satisfactory receipt/inspection & issue of refund. Won't hesitate to buy from them again. :clap:
Large Chain/Online retailer selling a brand new item at decent profit to them.
The Bad
Wanted to try the original Leema Pulse when the Brighton branch of SSAV were clearing them. Unfortunately their policy, in direct breach of DSR, is that they will only accept returns if the box is unopened. So that was the end of that. :shame:
Chain retailer selling discontinued/old stock items at a huge discount and some profit to them.
The Ugly
Agreed a sale or return deal for some used kit being sold by HiFi Corner of Edinburgh/Falkirk. They wanted me to pay shipping both ways if I returned the item which I was prepared to do. So after agreeing this £1,500 deal in principle two weeks ago today, I was just waiting for them to come back to confirm & take payment. I never heard from them again. Business must be good north of the border... :doh:
Small dealer selling second hand kit at probably not much profit to them.
So you work in RETAIL in a STORE & yet you get you "fair share" of people like me who have an issue with an ONLINE retailer or two & DSR?sonycentre said:Crocodile Its my opinion to say that as i work in retail too,and we get our fair share of people like yourself,so yes im piping up about it...... :wall:
Crocodile said:Which is why I said in my last e-mail that I was probably going to have to make the 300 mile round trip to see you & your range of stock after Bristol.FrankHarveyHiFi said:You might need to travel...
Crocodile said:So you work in RETAIL in a STORE & yet you get you "fair share" of people like me who have an issue with an ONLINE retailer or two & DSR?sonycentre said:Crocodile Its my opinion to say that as i work in retail too,and we get our fair share of people like yourself,so yes im piping up about it...... :wall:
:wall: indeed.
No need to book a day off work for a courier. If there's no-one else in the house or you can't leave it with a neighbour or have it collected from work then simply drop it off at the depot.The_Lhc said:Book another day off work to wait for the courier, then find out they won't refund the money or the cost of sending it back... I'd rather have a day off and spend it out of the house than sitting around waiting (same goes for the weekend as well, before you say it). People have different priorities.
Please quote where I've either contradicted myself or even hinted at doing the latter. If I want to listen to a RANGE of kit then I'm willing to travel to a dealer who stocks the FULL range of what I want to hear. No need to do that for a single item.The_Lhc said:Now you seem to be contradicting yourself. Unless you're intending to visit a dealer for a demo and then order the item online? But nobody would do that surely?
harveymt said:I realise shops provide the above facility but there are plenty of threads on here about shops that don't have items in stock to demo. My point was that if manufacturers directly provided a demo facility either home trial or in unit somewhere they could ensure all their range was present. Several manufacturers clubbing together would lower costs. If people could demo through the manufacturers this might alleviate some of the pressure of returns on shops.
I've been in plenty of hi-fi shops and the service I've recieved in most of them is laughable.
I am not clued in on the ins and outs of hi-fi retail but it would seem a new approach is needed to selling hi-fi rather than whinging about the Internet destroying your business.
sonycentre said:Very well said AV ROTH i could not have put it better myself but the bad news is this will always happen a lot of people really don't care.Ive learned to chill and not let it wind me up so much anymore.
Crocodile said:No need to book a day off work for a courier. If there's no-one else in the house or you can't leave it with a neighbour or have it collected from work then simply drop it off at the depot.The_Lhc said:Book another day off work to wait for the courier, then find out they won't refund the money or the cost of sending it back... I'd rather have a day off and spend it out of the house than sitting around waiting (same goes for the weekend as well, before you say it). People have different priorities.
Part of the reason for the post was to highlight that there ARE online retailers out there who you can buy from in confidence that they will refund. Superfi being the case in point I highlighted. They won't refund return shipping as they are not obliged to by DSR, nor would I expect it. But using your comaprison of half a tank of fuel verus the cost of a courier, in most cases the courier will be significantly cheaper.
Probaly, in much the same way that the discussion of streamers should be in Computer Based Music & discussion of DACs should be in their own forum too.moon said:If the reason of the post is to highlight the difference between retailers both in cost and distance selling stance then isn't this thread in the wrong section...... Shouldn't it be in " there's a shop near me", or " there's a shop not near me "
harveymt said:Manufacturer's products are currently sharing shelf space in hi-fi shops so what's the difference with sharing shelf space in a demo facility set up by the manufacturers? A few manufacturers together lowers the cost.
The point is manufacturers will sell their product through shops. These shops are dying out due to pressure from on-line sales and lower disposable income. No shops means no sales. If they want to survive then they have to do something differently. Whether that be providing demo facilities or, as someone else mentioned, encouraging more hi-fi shows or by some other method.
Crocodile said:Please quote where I've either contradicted myselfThe_Lhc said:Now you seem to be contradicting yourself. Unless you're intending to visit a dealer for a demo and then order the item online? But nobody would do that surely?
or even hinted at doing the latter. If I want to listen to a RANGE of kit then I'm willing to travel to a dealer who stocks the FULL range of what I want to hear. No need to do that for a single item.
Top tip for you, have a look at my posts in previous threads where I've severely criticised those that abuse dealer facilities & then buy online.