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The belt of my Pro-ject Audio Primary E seems to be faulty

filipplord

Active member
Mar 16, 2021
15
1
25
Hello all!
I recently brought an Primary E turntable from a local dealer brand new, I did ofcourse go through the process of unboxing it and nothing seemed out of place, I did however find the belt supplied with my turntable to have a certain weak point, I realised that because a point seemed to be whiter than the normal black colour of the rest of the belt, and it seemed to be glued together, I did listen to a record and it seemed to be playing extremely well, next day I wake up and find the belt had been cut at the mentioned weakpoint, I have provided a photo of the cut belt,
My question is this: Can this be a factory malfunction, or did the retailer use the product and then sold it as new with the old belt? If it is a factory malfunction do I have to ask for a new turntable? or will a replacement belt suffice?
Please take a look at the attached photo,
Thanks in advance!
Philipp
 

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Shadowfax

Active member
Mar 20, 2021
10
1
25
Hello all!
I recently brought an Primary E turntable from a local dealer brand new, I did ofcourse go through the process of unboxing it and nothing seemed out of place, I did however find the belt supplied with my turntable to have a certain weak point, I realised that because a point seemed to be whiter than the normal black colour of the rest of the belt, and it seemed to be glued together, I did listen to a record and it seemed to be playing extremely well, next day I wake up and find the belt had been cut at the mentioned weakpoint, I have provided a photo of the cut belt,
My question is this: Can this be a factory malfunction, or did the retailer use the product and then sold it as new with the old belt? If it is a factory malfunction do I have to ask for a new turntable? or will a replacement belt suffice?
Please take a look at the attached photo,
Thanks in advance!
Philipp
I would think that it's the dealer's fault if it had been a demo and didn't tell you. It's a warranty issue anyway; the dealer can just give you a new belt. I'm sure he stocks them, and they're worth approximately $11.00 in the U.S.
 

filipplord

Active member
Mar 16, 2021
15
1
25
The thing is, it should have not been a demo unit, if it was I have and will ask for a full replacement of the product with a brand new one...
 

camcroft

Well-known member
Jan 12, 2012
274
85
18,970
The belt looks like its been joined together using heat. I have seen this done in the food industry on production lines that carry products along the line. Hence the grey marks on both ends.
 

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