Sky HD replacement

[cheyworth]

I have had a letter from sky about 2 weeks ago saying that they would like to replace my Pace box. I then received a call saying that my 12 month guarantee is about to finish and would i like to pay £160+ for another 12 months.

I declined this as the letter asking to swap to a new box says I get a new 12 months guarantee with it!

Do they think that I would just accept what I am told on the phone and pay up?

Chris

 

[Andrew Everard]

Ummm, no - go for the new box, obviously...

In all probabllity the people phoning about the warranty renewal thing aren't in touch with the Pace box-swapping people, or could even be an outside company trying to sell you a third-party warranty.

Yesterday, having had the Sky engineer here most of the morning fighting a strange incompatibility problem with the box he was trying to install in place of my flaky Thomson, I had a phone call from someone asking if I still had the Sky service and if I was happy with it and was still subscribing and if I'd had any problems lately.

Left hand, right hand...

 

[digigriffin]

The phone calls offering this type of insurance seem to have all your details from sky but are an outside company.

An engineer call out from sky costs £65, so unless you are paying for multiple call outs, having the cover doesn't make any sense to me.

I refuse it every time I get a call.

 

[tvmog]

Andrew Everard:

Ummm, no - go for the new box, obviously...

In all probabllity the people phoning about the warranty renewal thing aren't in touch with the Pace box-swapping people, or could even be an outside company trying to sell you a third-party warranty.

Yesterday, having had the Sky engineer here most of the morning fighting a strange incompatibility problem with the box he was trying to install in place of my flaky Thomson, I had a phone call from someone asking if I still had the Sky service and if I was happy with it and was still subscribing and if I'd had any problems lately.

Left hand, right hand...

I had a very similar call last week and came to the conclusion that it was actually a "phishing call" to find out whether or not I had a Sky box. Given that Sky claim that they don't pass your details to third party "warrenty" suppliers I was very surprised that I got several approaches about extending my warrenty shortly before the original one expired. I then remembered a phone call that occurred shortly after I had my HD box installed in which I was told that my warrenty was about to expire. I foolishly replied "Don't be so stupid I only got it last week". If anyone contacts you asking about your Sky service just say you don't have one, it won't be Sky calling you.

 

[Andrew Everard]

I wonder if you only get these calls if your dish is visible from the street?

 

[The_Lhc]

Andrew Everard:I wonder if you only get these calls if your dish is visible from the street?

No, our house isn't visible from the street (the street is half a mile away...) and I got a letter from them almost exactly 12 months after I got my original sky box.

 

[Andrew Everard]

Ah right. Strange...