On August 18th I bought a Quad Vena 2 amplifier from a Uk dealer, with warranty and it was sent to me by post. It was NOT packed very well, and the casing was "chipped" on arrival. I got in touch with the dealer who told me it was fully insured, and that he would order a new casing from Quad. I was informed that it might take up to 3 months !
I have now waited for over 4 months and am told it is still NOT available.
I am rather upset, to find that a premium "British" product is let down by lack of spare parts. Perhaps if potential buyers are aware of the lack of after sales service they might think twice before buying this brand ?
I have now waited for over 4 months and am told it is still NOT available.
I am rather upset, to find that a premium "British" product is let down by lack of spare parts. Perhaps if potential buyers are aware of the lack of after sales service they might think twice before buying this brand ?