Hi, I'm sorry, but we are not going to accept the above. To set the record straight here, we (QAcosutics Support) got wind of a request for 2 tweeters that had been damaged by the user by his own admission on the 19th of May at 4:11pm, I could share the whole transcript, 9 conversations, but you can find it for yourself on Twitter by typing in 3050i tweeters. Firstly, there was no ticket number assigned, anyone contacting Q Acoustics Support through the UK website get's assigned a ticket. So, we have to assume contact was made outside of normal channels or possibly another market outside of the UK. 3050i is a current product, ye,s spare parts are low, but this is due to the COVID-19 situation, that said, our systems show 6 pcs in stock as of now. We had maintained contact with the customer through all of this, with the last contact today advising of the stock situation and requesting QAcoustics support are copied in on the email to our Service / Spares fulfillment partners. We as a manufacturer standby our commitment to Customer and Technical support.